scholarly journals Evaluating the policy of listening to customer claims in a drinking water utility using fuzzy-AHP approach and WASPAS method

Water Policy ◽  
2020 ◽  
Author(s):  
Faiza Bouchraki ◽  
Ali Berreksi ◽  
Samir Hamchaoui

Abstract The objective of this work is to develop a decision support methodology intended for drinking water utility managers in order to support them in the challenge of achieving better performance in the management of the customer area. This methodology requires the prior collection of data for the identification of registered claims. Subsequently, an evaluation of the performance of the customer area defined by the objective ‘Better listening to customer claims’ will be carried out; this requires the structuring of the objective in a hierarchy based on indicators and the adoption of two adequate decision support tools, a fuzzy-AHP for weighting the elements and WASPAS for calculating the performance of the objective. An application is carried out on the water utility of the Wilaya of Bejaia (Algeria). The data collection enabled the identification of 19 types of claims divided into three aspects. The combination of fuzzy-AHP and WASPAS allowed assessment of the performance of the objective during the period 2014–2018 and to make a judgment on the national policy established. The results are satisfactory. Progress has been made in claims management, but the major difficulty lies in the claims processing relating to the quantitative aspect.

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Movin Sequeira ◽  
Per Hilletofth ◽  
Anders Adlemo

Purpose The existing literature expresses a strong need to develop tools that support the manufacturing reshoring decision-making process. This paper aims to examine the suitability of analytical hierarchy process (AHP)-based tools for initial screening of manufacturing reshoring decisions. Design/methodology/approach Two AHP-based tools for the initial screening of manufacturing reshoring decisions are developed. The first tool is based on traditional AHP, while the second is based on fuzzy-AHP. Six high-level and holistic reshoring criteria based on competitive priorities were identified through a literature review. Next, a panel of experts from a Swedish manufacturing company was involved in the overall comparison of the criteria. Based on this comparison, priority weights of the criteria were obtained through a pairwise analysis. Subsequently, the priority weights were used in a weighted-sum manner to evaluate 20 reshoring scenarios. Afterwards, the outputs from the traditional AHP and fuzzy-AHP tools were compared to the opinions of the experts. Finally, a sensitivity analysis was performed to evaluate the stability of the developed decision support tools. Findings The research demonstrates that AHP-based support tools are suitable for the initial screening of manufacturing reshoring decisions. With regard to the presented set of criteria and reshoring scenarios, both traditional AHP and fuzzy-AHP are shown to be consistent with the experts' decisions. Moreover, fuzzy-AHP is shown to be marginally more reliable than traditional AHP. According to the sensitivity analysis, the order of importance of the six criteria is stable for high values of weights of cost and quality criteria. Research limitations/implications The limitation of the developed AHP-based tools is that they currently only include a limited number of high-level decision criteria. Therefore, future research should focus on adding low-level criteria to the tools using a multi-level architecture. The current research contributes to the body of literature on the manufacturing reshoring decision-making process by addressing decision-making issues in general and by demonstrating the suitability of two decision support tools applied to the manufacturing reshoring field in particular. Practical implications This research provides practitioners with two decision support tools for the initial screening of manufacturing reshoring decisions, which will help managers optimize their time and resources on the most promising reshoring alternatives. Given the complex nature of reshoring decisions, the results from the fuzzy-AHP are shown to be slightly closer to those of the experts than traditional AHP for initial screening of manufacturing relocation decisions. Originality/value This paper describes two decision support tools that can be applied for the initial screening of manufacturing reshoring decisions while considering six high-level and holistic criteria. Both support tools are applied to evaluate 20 identical manufacturing reshoring scenarios, allowing a comparison of their output. The sensitivity analysis demonstrates the relative importance of the reshoring criteria.


2020 ◽  
pp. 323
Author(s):  
Nour Elislam Djedaa ◽  
Abderrezak Moulay Lakhdar

2007 ◽  
Vol 7 (5-6) ◽  
pp. 53-60
Author(s):  
D. Inman ◽  
D. Simidchiev ◽  
P. Jeffrey

This paper examines the use of influence diagrams (IDs) in water demand management (WDM) strategy planning with the specific objective of exploring how IDs can be used in developing computer-based decision support tools (DSTs) to complement and support existing WDM decision processes. We report the results of an expert consultation carried out in collaboration with water industry specialists in Sofia, Bulgaria. The elicited information is presented as influence diagrams and the discussion looks at their usefulness in WDM strategy design and the specification of suitable modelling techniques. The paper concludes that IDs themselves are useful in developing model structures for use in evidence-based reasoning models such as Bayesian Networks, and this is in keeping with the objectives set out in the introduction of integrating DSTs into existing decision processes. The paper will be of interest to modellers, decision-makers and scientists involved in designing tools to support resource conservation strategy implementation.


2021 ◽  
Vol 167 ◽  
pp. 112313
Author(s):  
Zhaoyang Yang ◽  
Zhi Chen ◽  
Kenneth Lee ◽  
Edward Owens ◽  
Michel C. Boufadel ◽  
...  

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