scholarly journals PACE UNIVERSITY’S FOCUS ON STUDENT SATISFACTION WITH STUDENT SERVICES IN ONLINE EDUCATION

2019 ◽  
Vol 7 (2) ◽  
Author(s):  
David Sachs
Keyword(s):  
Online Education ◽  
Student Satisfaction ◽  
Student Services ◽  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Direct Result ◽  
Online Students ◽  
New Ideas ◽  
The University

In 1999, Pace University was awarded a $1,000,000, three-year FIPSE Learning Anytime Anywhere Program (LAAP) Grant. The grant focuses on three areas: online testing, enhanced student support services, and mentoring. Funding from the LAAP grant has enabled the University to greatly enhance the student services that are provided to online students. The focus has been primarily on students who are within the NACTEL program, an online AS in Telecommunications degree offered to individuals working for Citizens Communications, Qwest, SBC and Verizon, and who are members of the Communications Workers of America (CWA) and the International Brotherhood of Electrical Workers (IBEW). FIPSE funding has enabled the University to extensively survey students in the program, by an outside evaluator. These surveys are all online, are tabulated instantly, and provide a steady stream of feedback to administrators and faculty who are involved in the program. In addition, FIPSE funding hasmade it possible to hire individuals who on a regular basis attend to how to best provide enhanced student support services for online students. As new ideas are developed, they are implemented as quickly as possible. This paper will present some of the research findings, and will also provide details about the changes to the NACTEL program that have occurred as a direct result.

scholarly journals Quality of Academic Advising and Student Support Services from the Perspective of Preparatory Year Students at the University of Najran

2021 ◽  
Vol 13 (46) ◽  
pp. 105-128
Author(s):  
Muhammad Abdo Muhammad Salim ◽  
Muhammad Omar Al-Sayed Amin ◽  
Mona Abbas Salman Abu Marra
Keyword(s):  
Academic Advising ◽  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Quality Of Services ◽  
Struggling Students ◽  
Preparatory Year ◽  
Advising Services ◽  
The University

This research aimed to measure the level of quality of academic advising and student support services from the perspective of students of Preparatory Year at the University of Najran. To achieve this, the descriptive analytical method was followed by administering a questionnaire consisting of (37 items) which were distributed over four dimensions (the academic advisor – the quality of the academic support for outstanding and struggling students – the quality of supporting talented and creative students – the quality of complaints and suggestions services). The sample consisted of (300) students selected from among the preparatory year at the University of Najran. The results indicated that the level of quality of academic advising services and student support services was (medium level) with a mean of (2.24). There were statistically significant differences at (α = 0.05) in the level of quality of academic services and student support services according to the level (first-second) in favor of the second level. There were also differences in the level of academic advising and student support services according to student status at (α = 0.05) in favor of struggling students. Results also indicated that there were no statistically significant differences in the students' assessment of the quality of services due to the gender variable. The study concluded that academic advising services need more efforts to improve the quality of services, especially in providing the necessary support to students, as well as the services for gifted and creative students, complaints and suggestions services. The study recommended the need to adopt clear mechanisms for academic advising and student support through which these services can be provided to all student categories and to evaluate the quality of these services. Keywords: academic advising, preparatory year, quality, Najran University.

scholarly journals Perceived Barriers and Levels of Satisfaction with Student Services for Adult Learners

2019 ◽  
Vol 13 (2) ◽  
Author(s):  
Nicole Cabrere-Buggs
Keyword(s):  
Adult Students ◽  
Student Services ◽  
Support Services ◽  
Research University ◽  
Student Support Services ◽  
Student Support ◽  
Full Time ◽  
Level Of Satisfaction ◽  
Public Research University ◽  
Dispositional Barriers

Adult students face a multitude of issues when attending college and seeking assistance from student support services to succeed. Because of other responsibilities outside their education, such as full-time jobs and family or household responsibilities, adult students have minimal access to these support services. This study was intended to investigate differences in level of satisfaction with student support services used by adults seeking a baccalaureate degree, and to examine the barriers faced by these students. The study examined situational, institutional, and dispositional barriers at one public research university, which may shed light on areas in student services which need to be addressed in higher education.

Pursuit of Online Services for Online Students

2021 ◽  
pp. 1850-1880
Author(s):  
Michael D. Richardson ◽  
Gina Sheeks ◽  
Robert E. Waller ◽  
Pamela A. Lemoine
Keyword(s):  
Higher Education ◽  
Online Learning ◽  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Online Students ◽  
Learning Programs ◽  
University Support ◽  
Online Distance Learning ◽  
Online Distance

Increasing numbers of university students are studying online. Distance learning enrollment in global higher education has increased dramatically in the past two decades due to the ubiquity of technology, increasing diversification and globalization, and use of new advanced technology. The development of online learning programs has focused primarily on implementing educational technology to deliver academic content while enhancing the online learning experience. A significant element for the success of distance education programs is the provision of student support services that are appropriate to the unique needs of distance learners. Technology has facilitated this new era in global higher education making the utilization of technology essential to provide university support for online clients. Student support services are all kinds of services other than the coursework rendered by the institutions to online students/learners to facilitate their success.

scholarly journals A Statewide Study of Perceptions of Directors on the Availability of Online Student Support Services at Postsecondary Institutions

2020 ◽  
Vol 24 (4) ◽  
Author(s):  
Victoria S. Brown ◽  
Josh Strigle ◽  
Mario Toussaint
Keyword(s):  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
The State ◽  
University System ◽  
State University System ◽  
Online Student ◽  
College And University ◽  
State College ◽  
The University

As a state university system planned for growth in the availability of distance education degrees, the presidents and the provosts decided to include consideration for the availability of student support services. To ensure availability of student support services for online students, college and university systems in the state developed and implemented a self-reporting tool, the Online Student Support Scorecard to measure the availability of those services at both the college and the university levels. Although institutions were offering many of the services identified in the scorecard as essential, institutions were struggling to provide some of the services. Differences also were identified between the types of services available at the state college system compared with the university system.

scholarly journals Impact of Student Support Services on Students Development at University Level

2020 ◽  
Vol V (I) ◽  
pp. 222-229
Author(s):  
Shabeena Shaheen ◽  
Ziarab Mahmood ◽  
Nazir Haider Shah
Keyword(s):  
Regression Analysis ◽  
Support Services ◽  
Student Support Services ◽  
Student Support ◽  
Strong Relationship ◽  
Library Services ◽  
University Level ◽  
The University ◽  
The Impact ◽  
Selection Of

The main purpose of the study was to scrutinize the impact of student support services (SSS) on students’ development at the university level. The research design was quantitative in nature. The population of the study comprised of all university students of Islamabad. The simple random technique was used for the selection of the sample. The respondents were 80 students from those universities. Data were collected through a questionnaire and it has consisted of 56 items. Data were analyzed using statically mean, standard deviation and regression analysis of the impact of SSS on students’ development. The findings of study reveal that library services are adequate as compared to the availability of other support services and the results also reveal a strong relationship found among student support services and students’ development. It is recommended that the universities should make sure the availability of SSS.

scholarly journals The “4-D” World of Higher Education: A New Context for Student Support Services

1997 ◽  
Vol 17 (2) ◽  
pp. 13-22 ◽  
Author(s):  
Thomas W. West ◽  
Stephen L. Daigle
Keyword(s):  
Higher Education ◽  
Support Services ◽  
Information Technologies ◽  
Student Support Services ◽  
Student Support ◽  
Student Needs ◽  
Adoption Of Technology ◽  
Digital Revolution ◽  
Widespread Adoption ◽  
The University

Not long ago, one might have thought that student services and information technologies were only marginally related. The former was humanistic and personal, the latter technical and impersonal. This article will suggest that the digital revolution in the university and in the culture as a whole mandates the widespread adoption of technology in all facets of student support services. In exchange for developing new skills, one can also discover powerful new tools for meeting student needs.

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