scholarly journals Student Satisfaction Regarding Service Quality at Ethiopian Public Higher Education Institutions: A Case Study

2019 ◽  
Vol 6 (2) ◽  
Author(s):  
Solomon L. Lodesso ◽  
Eldridge J. van Niekerk ◽  
Cecelia A. Jansen ◽  
Hélène Müller
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Higher Education Institutions ◽  
Public Higher Education

Academic Satisfaction among Students A Case Study of Business Schools in Gr. Noida

2016 ◽  
Vol 5 (1) ◽  
Author(s):  
Priyanka Malik ◽  
Akash ◽  
Vyom Raisurana
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Teaching Methodology ◽  
Satisfaction Level ◽  
Quality Factors ◽  
Academic Satisfaction ◽  
The Relationship

The purpose of this study is to examine satisfaction of students from academics while pursuing higher education in the field of business in India, focusing on a variety of service quality factors such as, teaching methodology, delivery and assessment, quality of study material, understandability etc. Study relies on finding the relationship between service quality variables and student satisfaction at an academic institution. The motive behind conducting this research is to analyze, how academics play a crucial role in affecting satisfaction level of students, catering students in Noida region.

scholarly journals Measuring Service Quality: The Student As Primary Consumer

2014 ◽  
Vol 13 (6) ◽  
pp. 1251
Author(s):  
Y. Hefer ◽  
M. C. Cant
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Higher Education Institutions ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
First Choice ◽  
Educational Market ◽  
Study Student

Competition in the educational market is increasing at a rapid rate. With e-education and the increasing globalisation taking place, universities are competing more and more for student numbers. Service quality has become one of those factors that differentiate institutions from one another. As a result, higher education institutions can use service quality as a competitive advantage to ensure that they stay the first choice in the minds of potential students. It is a known fact that many consumers and students will support a product or university based on the level of service they receive. It is for this reason that universities will benefit from research into service quality and the importance that students attach to this. In this study, student satisfaction towards the quality of the service received was measured in terms of appearance of the higher educations physical facilities, equipment, staff and communication materials by using the SERVQUAL model. The results may assist higher education institutions to focus on the unknown, yet important elements of the tangibility element in order to improve the students overall satisfaction. The results indicated that students perception about the tangibility of the service, as well as the overall level of satisfaction of the service received, is slightly above average.

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