Application of Quality Techniques in Covey’s 7 Habits : Focused on Individual Quality in Service Industry

Author(s):  
Heecheol Kim ◽  
Mincheol Kim ◽  
Shuai Su
1997 ◽  
Author(s):  
John Browne ◽  
Ciaran A. O'Boyle ◽  
Hannah M. McGee ◽  
Nicholas J. McDonald ◽  
C. R. B. Joyce

2014 ◽  
pp. 55-77
Author(s):  
Tatiana Mazza ◽  
Stefano Azzali

This study analyzes the severity of Internal Control over Financial Reporting deficiencies (Deficiencies, Significant Deficiencies and Material Weaknesses) in a sample of Italian listed companies, in the period 2007- 2012. Using proprietary data the severity of the deficiencies is tested for account-specific, entity level and information technology controls and for industries (manufacturing and services vs finance industries). The results on ICD severity is compared with one of the most frequent ICD (Acc_Period End/Accounting Policies): for account-specific, ICD in revenues, purchase, fixed assets and intangible, loans and insurance are more severe while ICD in Inventory are less severe. Differences in ICD severity have been found in the characteristic account: ICD in loan and insurance for finance industry and ICD in revenue, purchase for manufacturing and service industry are more severe. Finally, we found that ICD in entity level and information technology controls are less severe than account specific ICD in all industries. However, the results on entity level and information technology deficiencies could also mean that the importance of these types of control are under-evaluated by the manufacturing and service companies.


2020 ◽  
Vol 636 ◽  
pp. 189-205
Author(s):  
A Lescroël ◽  
PO’B Lyver ◽  
D Jongsomjit ◽  
S Veloz ◽  
KM Dugger ◽  
...  

Inter-individual differences in demographic traits of iteroparous species can arise through learning and maturation, as well as from permanent differences in individual ‘quality’ and sex-specific constraints. As the ability to acquire energy determines the resources an individual can allocate to reproduction and self-maintenance, foraging behavior is a key trait to study to better understand the mechanisms underlying these differences. So far, most seabird studies have focused on the effect of maturation and learning processes on foraging performance, while only a few have included measures of individual quality. Here, we investigated the effects of age, breeding experience, sex, and individual breeding quality on the foraging behavior and location of 83 known-age Adélie penguins at Cape Bird, Ross Sea, Antarctica. Over a 2 yr period, we showed that (1) high-quality birds dived deeper than lower quality ones, apparently catching a higher number of prey per dive and targeting different foraging locations; (2) females performed longer foraging trips and a higher number of dives compared to males; (3) there were no significant age-related differences in foraging behavior; and (4) breeding experience had a weak influence on foraging behavior. We suggest that high-quality individuals have higher physiological ability, enabling them to dive deeper and forage more effectively. Further inquiry should focus on determining the physiological differences among penguins of different quality.


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