scholarly journals Prepaid Mobile Phone Service and the Anonymous Caller: Considering Wireless E9-1-1 in Canada.

2002 ◽  
Vol 1 (4) ◽  
Author(s):  
Gordon A. Gow ◽  
Mark Ihnat
Keyword(s):  
Mobile Phone ◽  
Emergency Service ◽  
Emergency Services ◽  
Service Providers ◽  
Privacy Rights ◽  
Privacy Concerns ◽  
Wireless Service ◽  
Commercial Networks ◽  
Phone Service ◽  
The Right

This paper reports on a recently concluded empirical study into the development of Wireless E9-1-1 (emergency service) in Canada that initially focussed on privacy concerns raised in the context of an emerging location based service (LBS) for mobile phone users. In light of existing regulatory arrangements this paper concludes that in Canada the emerging Wireless E9-1-1 system establishes a reasonable level of protection for the privacy rights of mobile phone users who choose to contact emergency services. However, an important and surprising issue was raised in the proceedings regarding the obligation of wireless service providers offering prepaid mobile phone service to obtain verifiable subscriber records from their customers. This paper provides details regarding the issue and contributes a number of points to an emerging debate concerning the right to anonymity for customers who elect to use prepaid or other services provided over commercial networks.

A Study on Customer Profiling of Mobile Phone Service Providers in Emerging Markets — Case of Kolkata, India

2009 ◽  
Vol 34 (4) ◽  
pp. 488-517
Author(s):  
Shibashish Chakraborty ◽  
Kalyan Sengupta
Keyword(s):  
Service Quality ◽  
Mobile Phone ◽  
Urban Poor ◽  
Consumer Satisfaction ◽  
Service Providers ◽  
Multivariate Techniques ◽  
Future Expectations ◽  
Functional Quality ◽  
Networking Tool ◽  
Phone Service

India is considered to be one of the fastest growing markets for mobile phones. The National target plan was to have a 250 million subscriber base by December 2007 (DOT Annual report 2006–2007). Primarily, which was a mode of fashion and status in the urban rich of the society, is fast changing its role as a convenient networking tool and penetrating in to all parts of the society including urban poor and even to rich rural class. Mobile phone service providers play a major role in satisfying needs of customers. It is becoming increasingly important for the companies to understand the changing customers' need, attitude and behaviour towards mobile phone services in order to compete efficiently which may lead to higher market share. Past researches focused extensively on measuring consumer perception of quality and determinants of service quality (Parasuraman et al., 1988, etc.). Cronin and Taylor (1992, 1994) have investigated the conceptualization and measurement of service quality and suggested relationships among service quality, consumer satisfaction and purchase intentions. It was Gronroos in 1990, who mentioned about importance of flexibility as one of the determinants of service quality, which may be considered as extremely valuable determinant in the face of future expectations from mobile phone service providers. The objective of the present study was to understand the nature and importance of generic requirements, functional quality, flexibility, and price which may generate satisfaction in the minds of customers of mobile phone service providers. A survey was conducted with a sample of 277 respondents from the city of Kolkata, where 19 items were selected to measure their importance and attitudes towards the current brand of service providers. Suitable multivariate techniques were applied to infer important determinants of customer satisfaction and possible segmentations.

scholarly journals Explore the Buffering Effects of Perceived Hidden Inflation on Survival of Mobile Phone Service Providers in Taiwan

2017 ◽  
Vol 9 (4) ◽  
pp. 555
Author(s):  
Sheng-Wen Liu ◽  
Ying-Chieh Yang ◽  
Ralph Norcio
Keyword(s):  
Mobile Phone ◽  
Service Providers ◽  
Phone Service ◽  
Buffering Effects

scholarly journals How can nudging solve some of the internet data privacy issues

2019 ◽  
Vol 10 (2) ◽  
pp. 6-19
Author(s):  
Cinthia Obladen De Almendra Freitas ◽  
Giovanna Michelato Almada
Keyword(s):  
Information Society ◽  
Data Privacy ◽  
New Technologies ◽  
The Internet ◽  
Privacy Rights ◽  
User Privacy ◽  
Privacy Concerns ◽  
The Right ◽  
Privacy Issues ◽  
Over Time

The development of new technologies often arouses discussions concerning privacy rights. Consequently, when the Internet became popular and worldwide spread, user privacy concerns also began to arise. Therefore, with the emergence of the information society, the notion of user privacy became variable and has changed over time and according to the region. Consequently, its concept has been modified over the decades too. In 1890, privacy was defined as the right to be left alone. As time passed, the idea of privacy has changed and has become more and more multifaceted, as a reflection of intrinsic aspects of the society. Even with the volatility of this concept, privacy is a fundamental right, as well as essential for a citizen to use the Internet properly. Although it is a fundamental right, people tend to give up on their privacy because of functionalities on the Internet or exchange it for small rewards. However, users often do not have the knowledge about the exchanges or violations. In order to solve some of the Internet data privacy issues, Libertarian Paternalism may be used. Different researches were conducted by applying this theory in the data privacy sphere. By using nudges, it is possible to help people choose wisely how to protect privacy, or at least to give them the right amount of information and guide users to the best option.

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