scholarly journals MODEL MIKROSIMULASI ARUS LALU LINTAS UNTUK MEMPREDIKSI LEVEL OF SERVICE TERHADAP PERUBAHAN POLA PELAYANAN ANGKUTAN LANJUTAN (Studi Kasus Pada Kawasan Stasiun Palmerah Jakarta)

2021 ◽  
Vol 23 (1) ◽  
pp. 18-29
Author(s):  
Irfan Wahyunanda ◽  
Imam Muthohar ◽  
Muhammad Zudhy Irawan
Keyword(s):  

Banyaknya aktifitas ojek online yang tidak terkontrol di kawasan stasiun membuat permasalahan berupa tingkat kepadatan lalu lintas yang tinggi sehingga menimbulkan kemacetan dan gangguan terhadap angkutan lanjutan bus Transjakarta. Penelitian ini bertujuan untuk mengetahui dampak perubahan kinerja ruas jalan dengan melakukan analisis pada kondisi eksisting, kondisi jika terdapatnya fasilitas integrasi dan kondisi dalam mengatasi permasalahan terhadap ojek online. Penelitian ini menggunakan pendekatan berdasarkan MKJI tahun 1997 untuk mengetahui kapasitas ruas jalan di kawasan Stasiun Palmerah dan penentuan kinerja ruas jalan dan level of service berdasarkan Peraturan Menteri Perhubungan Nomor 96 tahun 2015. Analisis selanjutnya  dilakukan dengan menggunakan simulasi perangkat lunak Vissim. Hasil penelitian menunjukkan bahwa dengan adanya fasilitas integrasi dan penanganan ojek online peningkatan kinerja ruas jalan khususnya di jalan terdampak langsung yaitu pada Jalan Tentara Pelajar 2 (arah Pejompongan) memiliki volume dari 2508 smp/jam  menjadi 2519.6 smp/jam dengan kerapatan 308 kend/km menjadi 262 kend/km dan kecepatan 14.57 km/jam menjadi 17.21 km/jam, ruas Jalan Tentara Pelajar 3 (arah Kebayoran Lama) memiliki volume dari 1749.2 smp/jam menjadi 1880.4 smp/jam dengan kerapatan 456 kend/km menjadi 238 kend/km dan kecepatan 7.51 km/jam menjadi 15.44 km/jam, ruas  Jalan Pejompongan Raya memiliki volume dari 1044.7 smp/jam menjadi 1108.8 smp/jam dengan kerapatan 233 kend/km menjadi 153 kend/km dan kecepatan 8.57 km/jam menjadi 13.85 km/jam dan ruas Jalan Palmerah Timur memiliki volume 756.6 smp/jam menjadi 778.3 smp/jam dengan nilai kerapatan 58 kend/km menjadi 49 kend/km dan kecepatan 26.57 km/jam menjadi 31.97 km/jam sehingga membuat peningkatan level of service dari “E” menjadi “D”.

Author(s):  
Marco Guerrieri ◽  
Dario Ticali ◽  
Ferdinando Corriere ◽  
Fabio Galatioto
Keyword(s):  

CICTP 2020 ◽  
2020 ◽  
Author(s):  
Ye Yao ◽  
Xiaofei Ye ◽  
Zhen Yang ◽  
Qiming Ye ◽  
Chang Yang

Author(s):  
Susi Minarsih ◽  
Ary Sutrischastini

The aims of this study are to measure the level of service quality and how to improve the quality of service execution in re-measurement tera and tera of UTTP in Commerce On duty Co-Operation, Industrial and Commerce Of Sub-Province of Pacitan. This research’s object is traditional market of Minulyo Pacitan as mains market in Sub-Province of Pacitan with 100 perpetrator people of sample as user/owner of UTTP (ukur,timbang, takar, dan perlengkapannya) with method intake of sampel by Convenience Sampling. The technique of collecting data uses questionnaires and direct interview. This research use qualitative analysis instrument test of validity and reliability to know valid or not and reliabel or not about the questions of questionnaire. Then, this research was done with Servqual method as instrument to do measurement of service quality. The measurement of service quality in Servqual method pursuant to five service dimension that is tangibles, responsiveness, realibility, assurance, and empathy. This research will be measured of gap 5 that is difference among performance and its expectation. Ad for yielded gap from a enumeration of Servqual 5 gap, -146 progressively lower him mount the quality of given service activities. Therefore, its needs the existence of priority repair of service quality, in this case is service of remeasurement tera and tera of UTTP at biggest difference or gap that is at variable of Responsiveness ( Energy Listen carefully) and attribute that has smallest difference that is – 0.44 at dimension question of variable of Tangibles ( Evidence Physical). Keyword: Quality Of Service, Method of Service Quality.


Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.


2013 ◽  
Vol 33 ◽  
pp. 1-10 ◽  
Author(s):  
Mehdi Moeinaddini ◽  
Zohreh Asadi-Shekari ◽  
Che Ros Ismail ◽  
Muhammad Zaly Shah

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