Assisting SMEs to Establish RMA Diagnosis Checklist and Innovative RMA Process System to Enhance B2B Innovative Concept Adaptation and Its Value-Added Function

This research attempts to focus on Return Merchandise Authorization (RMA) and the optimization of the RMA solutions. In the meantime, this research establishes RMA Diagnosis Checklist, Innovative RMA Process system, and a number of suggested solutions for Small and Medium Enterprises (SMEs). This research has important implications as it optimizes RMA solutions to B2B problems for SMEs, provides useful information on effective RMA service policies for B2B marketing decisions and creates a general awareness of the importance and rationale of RMA. Finally, this study provides RMA as a diagnostic tool and strategic tactic for SMEs.

Pemberdayaan Kader Posyandu Lansia dalam Upaya Pencegahan Hipertensi dan Komplikasinya

ABSTRAKHipertensi di Indonesia memerlukan perhatian yang serius karena merupakan penyebab kematian nomor 3 setelah stroke dan tuberculosis. Seiring dengan semakin meningkatnya angka penderita hipertensi di Indonesia, pemerintah merumuskan berbagai kebijakan pelayanan kesehatan untuk lansia agar derajat dan mutu kesehatan lansia penderita hipertensi dapat meningkat. Salah satunya yaitu dengan mencanangkan pelayanan kesehatan pada lansia melalui beberapa jenjang. Pelayanan di tingkat masyarakat dilakukan oleh Posyandu Lansia. Uraian situasi di atas merupakan dasar mengapa perlu dilakukan pemberdayaan kader posyandu lansia untuk pencegahan hipertensi dan komplikasinya di Kecamatan Purwosari Kabupaten Pasuruan. Bentuk kegiatan pengabdian masyarakat ini berupa pemberian edukasi tentang hipertensi dan komplikasinya serta, memberikan pelatihan pemerikasaan tekanan darah bagi kader. Subjek dalam kegiatan ini adalah seluruh kader kesehatan di wilayah Kecamatan Purwosari. Lokasi ini dipilih mengingat kasus hipertensi di wilayah ini masih cukup tinggi. Kegiatan pengabdian ini mendapatkan sambutan hangat dari peserta. Hal ini terbukti dengan banyaknya peserta yang aktif dalam diskusi dan mengajukan pertanyaan. Setelah sesi diskusi pemateri malakukan post test secara lisan kepada peserta, dalam post test yang dilakukan 100% peserta mampu menjawab pertanyaan yang disampaikan oleh pemateri dengan benar. Kesimpulan yang bisa ditarik dari kegiatan ini seluruh peserta cukup aktif dalam kegiatan ini dan tidak meninggalkan tempat sampai acara selesai. Upaya peningkatan pengetahuan masyarakat tentang penyakit hipertensi dapat lebih maksimal setelah diadakan kegiatan ini diukur dengan hasil apersepsi dan evaluasi. Kata Kunci: Pemberdayaan, Kader, Hipertensi ABSTRACTHypertension in Indonesia requires serious attention because it is the 3rd cause of death after stroke and tuberculosis In line with the increasing number of hypertension sufferers in Indonesia, the government has formulated various health service policies for the elderly so that the degree and quality of health of elderly people with hypertension can increase. One of them is by implementing health services for the elderly through several levels. Services at the community level are provided by the Elderly Posyandu. The description of the situation above was the basis of why it is necessary to empower elderly Posyandu cadres for the prevention of hypertension and its complications in Purwosari District, Pasuruan Regency. The form of this community service activity was in the form of providing education about hypertension and its complications as well as providing training in blood pressure checks for cadres. The subjects in this activity were all Health Cadres in the Purwosari District area. This location was chosen considering that there were still many cases of hypertension in this region. This service activity received a warm welcome from the participants. This is evidenced by the large number of participants who are active in the discussion and asking questions. After the discussion session the speaker performs a post test orally to the participants, in the post test 100% participants were able to answer the questions presented by the speaker correctly. The conclusion that can be drawn from this activity was that all participants were quite active in this activity and do not leave the venue until the event was over. Efforts to increase public knowledge about hypertension can be maximized after this activity was measured by the results of apperception and evaluation. Keywords: Empowerment, Cadres, Hypertension

We've deposited our archives, now we need access; A Comparative Study of national archives policy in Australia and New Zealand

<p>Preserving the memory of a nation for current and future generations is the core business of an archive. Archives must be deposited with an archive to bring about continuation of this memory. Fundamental to making this archival memory useful is provision of access to the deposited archives. Providing access to archives can also mean that at times the archives are required to be outgoing from an archive. Government and State Legislation in Australia and in New Zealand provides for the continued growth of their respective nation's memory, by requiring government agencies to deposit their archives into the national archives. Archival policy, in turn, supports the ability of these agencies to borrow back their archives on a temporary loan basis. This temporary loan service in New Zealand is called the Government Loans Service (GLS), while in Australia this service is referred to generically as Accessing records and more specifically as Access to records in your agency and Access to other agencies' records. While committed to the same goal of the preservation of their respective nation's memory, no two archival institutions are the same in how they carry this out or in their policies. This research will compare similarities and differences in of the temporary loan service policies of New Zealand's national archive, Archives New Zealand, and in Australia's national and state archive, National Archive of Australia.</p>

We've deposited our archives, now we need access; A Comparative Study of national archives policy in Australia and New Zealand

<p>Preserving the memory of a nation for current and future generations is the core business of an archive. Archives must be deposited with an archive to bring about continuation of this memory. Fundamental to making this archival memory useful is provision of access to the deposited archives. Providing access to archives can also mean that at times the archives are required to be outgoing from an archive. Government and State Legislation in Australia and in New Zealand provides for the continued growth of their respective nation's memory, by requiring government agencies to deposit their archives into the national archives. Archival policy, in turn, supports the ability of these agencies to borrow back their archives on a temporary loan basis. This temporary loan service in New Zealand is called the Government Loans Service (GLS), while in Australia this service is referred to generically as Accessing records and more specifically as Access to records in your agency and Access to other agencies' records. While committed to the same goal of the preservation of their respective nation's memory, no two archival institutions are the same in how they carry this out or in their policies. This research will compare similarities and differences in of the temporary loan service policies of New Zealand's national archive, Archives New Zealand, and in Australia's national and state archive, National Archive of Australia.</p>

Sanctuary Cities in Europe? A Policy Survey of Urban Policies in Support of Irregular Migrants

Irregular migrants tend to live in dense urban settings. Cities therefore formulate various policies in support of irregular migrants. Given the US phenomenon of sanctuary cities, the study of these policies has been rather US-centric so far. This letter examines urban policies in support of irregular migrants in Europe's 95 largest cities. Only 27 per cent of European cities formulate these types of policies. We discovered two relevant policy categories: status and services. Only five cities formulate policies that aim to award irregular migrants with a (more) secure status, and 24 cities formulate policies that facilitate access to city services. Our mixed-methods analysis suggests that status policies take advantage of policy-making discretion whereas service policies hinge on the availability of local resources. Yet, there are no simple explanations for the observed policy diversity that is the product of place-based policy-making.

HUMANISTIC PUBLIC SERVICE EDUCATION IN GOVERNMENT GAMPING SUB-DISTRICT YOGYAKARTA

This article aims to explain how public services using a humanistic approach are organized by public service institutions to realize good governance. The public service agency under study is the District Government of Gamping Yogyakarta. The humanistic approach in providing public services in this study is understood as an approach that prioritizes humanist/humanitarian values. This study uses a qualitative approach to obtain complete information about public services carried out by public service actors in Gamping District, Yogyakarta, explored through observation, documentation, and in-depth interviews. The method used is the descriptive method, which describes several studies, public service policies from various works of literature. The results show that character education and the implementation of humanism values for service providers (government/political elites, bureaucratic apparatus) are critical and must be of higher quality and provide optimal satisfaction for the public service process service recipients.

Newly Arrived Migrant Women’s Experience of Maternity Health Information: A Face-to-Face Questionnaire Study in Norway

Limited understanding of health information may contribute to an increased risk of adverse maternal outcomes among migrant women. We explored factors associated with migrant women’s understanding of the information provided by maternity staff, and determined which maternal health topics the women had received insufficient coverage of. We included 401 newly migrated women (≤5 years) who gave birth in Oslo, excluding migrants born in high-income countries. Using a modified version of the Migrant Friendly Maternity Care Questionnaire, we face-to-face interviewed the women postnatally. The risk of poor understanding of the information provided by maternity staff was assessed in logistic regression models, presented as adjusted odds ratios (aORs), with 95% confidence intervals (CI). The majority of the 401 women were born in European and Central Asian regions, followed by South Asia and North Africa/the Middle East. One-third (33.4%) reported a poor understanding of the information given to them. Low Norwegian language proficiency, refugee status, no completed education, unemployment, and reported interpreter need were associated with poor understanding. Refugee status (aOR 2.23, 95% CI 1.01–4.91), as well as a reported interpreter need, were independently associated with poor understanding. Women who needed but did not get a professional interpreter were at the highest risk (aOR 2.83, 95% CI 1.59–5.02). Family planning, infant formula feeding, and postpartum mood changes were reported as the most frequent insufficiently covered topics. To achieve optimal understanding, increased awareness of the needs of a growing, linguistically diverse population, and the benefits of interpretation services in health service policies and among healthcare workers, are needed.

Best practice kebijakan e-government dalam mengimplementasikan pelayanan publik di era new normal

Purpose: This research aimed to examine the extent to which the best practice of public service policies utilizing e-government and how much e-government policies need to be enforced in the new normal era. Research methodology: This research used a purposive sampling method. This research is qualitative data where the required data are statements and policies related to community participation in Bandar Lampung city. Results: The results show that many people do not understand e-government policy and its implementation is not optimal. Limitations: This study has limitations in accessing the number of respondents in taking research samples with qualitative techniques through questionnaires and their relationship to document studies. Contribution: This research is expected to be useful in improving public services amid a pandemic and being a consideration for the government in practicing an effective and efficient e-government policy as a form of implementing Best Practice, especially in regions of Indonesia.

IMPLEMENTASI KEBIJAKAN PELAYANAN ADMINISTRASI BERBASIS SISTEM APLIKASI E-OFFICE PADA UNIT LAYANAN ADMINISTRASI PEMERINTAH PROVINSI SULAWESI UTARA

The purpose of this study is to find out how the implementation of administrative service policies based on the E-Office application system at the North Sulawesi Provincial Government Administration Service Unit, the factors that support and hinder the implementation of policies, as well as the efforts made to overcome obstacles. The research method used is descriptive research method with an inductive approach. The data collection techniques used in this study were in the form of observation, interviews, and documentation. The implementation of administrative service policies based on the E-Office application system at the Administrative Service Unit of the North Sulawesi Provincial Government is still not going well due to resource factors and bureaucratic structures that have not been running well. The problems that occur are that there are still employees who do not understand the existing E-Office system, the level of education of employees whose majority is high school and there are still junior high school education levels, problems related to Standard Operating Procedures, where there are still delays in handling files. , as well as related to the service of incoming mail for bureaus which cannot be implemented because of the problematic E-Office application system.