scholarly journals Assessing the Quality of services provision in the system of Bus Rapid Transit from the viewpoint of citizens Case study: Rasht city

2020 ◽  
Vol 20 (57) ◽  
pp. 67-90
Author(s):  
Seyedreza Azadeh ◽  
fatemeh Alavi Zadeh Shalkouhi ◽  
◽  
Keyword(s):  
Bus Rapid Transit ◽  
Quality Of Services ◽  
Rapid Transit

scholarly journals The Quality of Bus Rapid Transit (BRT) Shelter Services of Mangkang-Penggaron Route in CBD Semarang

2012 ◽  
Vol 8 (1) ◽  
pp. 42 ◽  
Author(s):  
Putri - Mahardhini ◽  
Mardwi - Rahdriawan
Keyword(s):  
Central Business District ◽  
Bus Rapid Transit ◽  
Quality Of Services ◽  
Service Reliability ◽  
Mass Transportation ◽  
Rapid Transit ◽  
User Perception ◽  
Business District ◽  
Shelter Services

ABSTRACTThe Government of Semarang have sought to develop a mass transportation system using theconcept of Bus Rapid Transit (BRT) in Mangkang‐Penggaron corridor. In order to effectivelyfacilitate the movement of city dwellers, the BRT system required the provision of functioningshelters along the corridor. There is a need to optimize the function of the shelters including theintegration to other modes of transportation and to the activities of the Central Business District(CBD), ensuring optimum performance of the whole BRT system. This study determined andevaluated the quality of BRT shelter services in Semarang based on user perception. The studyemployed analysis regarding the fulfillment of criteria for quality of services including waitingtime, convenience, service reliability, distance, and BRT shelter clerk services. The analysisprocesses concluded that the current BRT shelter services were in fact less than ideal. The studyfound lack of maintenance and the need for improvement of services at rush hour.Keywords: evaluation, quality of services, and bus shelter

scholarly journals Commuters’ Perceptions on Service Quality of Bus Rapid Transit Systems: Evidence from the Cities of Ahmedabad, Surat and Rajkot in India

2020 ◽  
Vol 79 (ET.2020) ◽  
pp. 1-16
Author(s):  
Mahesh L. Chaudhary
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Transport Systems ◽  
Bus Rapid Transit ◽  
Quality Of Services ◽  
Rapid Transit ◽  
Quality Factors ◽  
Transit Systems ◽  
Time Of Travel

Urban public transport is gaining significant importance in today’s world. This is evident from the fact that it has found its place in United Nations Development Programme’s Sustainable Development Goals in the eleventh goal pertaining to ‘Sustainable cities and communities’. The competitiveness of the cities largely depends on the robustness of their transport systems. In India there has been huge spending on the public transport projects in cities across the country. Ahmedabad, Surat and Rajkot from Gujarat, India have been the beneficiaries of these investments. Capturing the demand side quality of services is very important for such projects and hence the attempt has been made to study whether the commuters’ perceptions on quality of services of Bus Rapid Transit systems vary across different demographic cohorts. There are nine demographic cohorts used for the study. SERVPERF model has been adopted to study the performance of Bus Rapid Transit systems in the said citied. The performance is evaluated over the six factors namely; tangibles, empathy, cleanliness, reliability, safety and affordability. It has been found that Surat tops among the three cities followed by Rajkot and Ahmedabad on various service quality factors. Also commuters’ perception towards quality of service dimensions vary across demographic cohorts like gender, time of travel, education, employment status, length of patronization and purpose of trip.

scholarly journals Improving Information management in resource as a service framework using gamification technique: a case study in Institut Pendidikan Guru Malaysia

2018 ◽  
Vol 7 (2.14) ◽  
pp. 70
Author(s):  
M Nordin A Rahman ◽  
WM Khairi ◽  
W Awang
Keyword(s):  
Competitive Advantage ◽  
Information Management ◽  
Teaching And Learning ◽  
Storage Management ◽  
Quality Of Services ◽  
Management Process ◽  
Different Types ◽  
Service Framework

The issue of information management is crucial for any academic institution. Convenient access to requested content is creating a competitive advantage for different types of decisions. Information management process in Institut Pendidikan Guru (IPG) often create problems because there is no systematic way of storage management. IPG lecturers stored their teaching materials in different kind of methods. This situation cause in a loss of resources, difficult to retrieve and also cannot be identified when it's needed. Dealing with large volumes of resources it is essential to use technological solutions that enable flexible storage, retrieval, processing and interpreting information. To solve the problems, this article introduced a framework that use single platform and named as Information Sharing for Learning (IS4L) for managing teaching and learning resources in IPG. The resources will be stored and can be accessed at any time. The framework also applied the technique of gamification to motivate and encourage users to use the application and consequently will increase the volume of resources stored. The developed application based on the proposed framework could help to motivate and engage peoples to share their resources and enhance quality of services in IPG. Finally it could assist to improve the performance and effectiveness of services to achieve users’ satisfaction. 

scholarly journals Penerapan Standar Operasional Prosedur Pada Klinik Utama Vincentius Kristus Raja Surabaya

2021 ◽  
Vol 13 (2) ◽  
pp. 146-155
Author(s):  
Jeanne Asteria Wawolangi ◽  
Anita Permatasari
Keyword(s):  
Research Study ◽  
Standard Operating Procedures ◽  
Quality Of Services ◽  
Public Health Services ◽  
Clinic Foundation ◽  
Health Clinics ◽  
Standard Operating ◽  
Long Time

Vincentius Kristus Raja (KR) Main Clinic aims to serve patients effectively and economically in an effort to improve the quality of public health services, especially in Surabaya. This type of research is descriptive qualitative in the form of a case study, to assess the implementation of standard operating procedures at the Vincentius Kristus Raja Main Clinic. Relevant data collection was carried out using questionnaires distributed to personnel related to standard operating procedures. The results of the research study according to the questionnaire indicate that the operational implementation is in accordance with the standard operating procedures that have been set based on the policies of the leadership and the Vincentius Kristus Raja Main Clinic Foundation. Compliance with standard operating procedures is very important because standard operating procedures are guidelines or references for carrying out tasks and work in accordance with their functions. The conclusions and suggestions from this study are that although compliance with standard operating procedures is adequate, the Vincentius Kristus Raja Main Clinic needs to develop and improve the quality of services, especially better communication with patients, both new patients and patients who have been on treatment for a long time at the Vincentius Kristus Raja Main Clinic. Considering that there are now many new health clinics that can be competitors for the Vincentius Kristus Raja Main Clinic, there must be a good response to this phenomenon. The emergence of these new competitors requires the Vincentius Kristus Raja Main Clinic to be able to be competitive in order to face the existing competition by improving the quality and quality of service for patients.

Deadhead Minimization with a Flexible Facility Locator Tool

2021 ◽  
pp. 036119812110444
Author(s):  
Kara Todd ◽  
Freyja Brandel-Tanis ◽  
Daniel Arias ◽  
Kari Edison Watkins
Keyword(s):  
Open Source Software ◽  
Operating Cost ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Flexible Tool ◽  
The Subject ◽  
Transit Agencies ◽  
A Site

As transit agencies expand, they may outgrow their existing bus storage and service facilities. When selecting a site for an additional facility, an important consideration is the change in bus deadhead time, which affects the agency’s operating costs. Minimizing bus deadhead time is the subject of many studies, though agencies may lack the necessary software or programming skill to implement those methods. This study presents a flexible tool for determination of bus facility location. Using the R dodgr package, it evaluates each candidate site based on a given bus network and existing depots and calculates the network minimum deadhead time for each potential set of facilities. Importantly, the tool could be used by any transit agency, no matter its resources. It runs on open-source software and uses only General Transit Feed Specification (GTFS) and data inputs readily available to transit agencies in the U.S.A., filling the accessibility gap identified in the literature. The tool is demonstrated through a case study with the Metropolitan Atlanta Rapid Transit Authority (MARTA), which is considering a new bus depot as it builds its bus rapid transit network. The case study used current MARTA bus GTFS data, existing depot locations, and vacant properties from Fulton County, Georgia. The tool evaluated 17 candidate sites and found that the winning site would save 29.7 deadhead hours on a typical weekday, which translates to more than $12,000 daily based on operating cost assumptions. The output provides important guidance to transit agencies evaluating sites for a new bus depot.

Access Control in Federated Clouds

2013 ◽  
pp. 148-169
Author(s):  
Valentina Casola ◽  
Antonio Cuomo ◽  
Umberto Villano ◽  
Massimiliano Rak
Keyword(s):  
Access Control ◽  
Resource Sharing ◽  
Real Case ◽  
Quality Of Services ◽  
Research Topics ◽  
On Demand ◽  
Identity Federation ◽  
Open Issues

Resource sharing problem is one of the most important aspects of Cloud architectures whose primary goal is to fully enable the concept of accessing computing resources on-demand. Access control and resource federation are hot research topics and a lot of open issues should be addressed on functionalities, technological interoperability, quality of services and security of the federated infrastructures. This chapter aims at offering a view on the problems of access control on federated Clouds; since they strongly depend on chosen architectures and platforms, the chapter will discuss some solutions applied on a real case study: the PerfCloud framework, which is based on the integration of Grid and Cloud platforms. The proposed architecture is based on the adoption of an interoperability system to cope with identity federation and access control, it is strictly related to the adopted framework nevertheless it helps the reader to have an idea of the involved open issues and available solutions in commercial or experimental clouds.

Access Control in Federated Clouds

2012 ◽  
pp. 395-417 ◽  
Author(s):  
Valentina Casola ◽  
Antonio Cuomo ◽  
Umberto Villano ◽  
Massimiliano Rak
Keyword(s):  
Access Control ◽  
Resource Sharing ◽  
Real Case ◽  
Quality Of Services ◽  
Research Topics ◽  
On Demand ◽  
Identity Federation ◽  
Open Issues

Resource sharing problem is one of the most important aspects of Cloud architectures whose primary goal is to fully enable the concept of accessing computing resources on-demand. Access control and resource federation are hot research topics and a lot of open issues should be addressed on functionalities, technological interoperability, quality of services and security of the federated infrastructures. This chapter aims at offering a view on the problems of access control on federated Clouds; since they strongly depend on chosen architectures and platforms, the chapter will discuss some solutions applied on a real case study: the PerfCloud framework, which is based on the integration of Grid and Cloud platforms. The proposed architecture is based on the adoption of an interoperability system to cope with identity federation and access control, it is strictly related to the adopted framework nevertheless it helps the reader to have an idea of the involved open issues and available solutions in commercial or experimental clouds.

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