scholarly journals Developing dimensions to Measure the Quality of Construction Project Management Service

2021 ◽  
Author(s):  
Ha Nam Khanh Giao ◽  
Nguyen Doan Trang
Keyword(s):  
Project Management ◽  
Service Quality ◽  
Construction Project ◽  
Professional Services ◽  
Management Service ◽  
Construction Project Management ◽  
Customer's Loyalty ◽  
Improve Service Quality ◽  
Do So

In construction industry today, the consultancy companies need to improve service quality- an important part of consultancy service in order to enhance the customer’s loyalty, boosting the business for future projects and word of mouth reputation. The question is whether the dimensions applied to measure the quality of the generic services can be applied to the professional services such as the construction project management service? If yes, how to do so? This research is based on the literature review, especially Parasuraman et al (1985, 1988), Hoxley (2004), Murugavarothayan et al (2000) and Ong (2007); and the qualitative method to suggest possible set of dimensions to measure the service quality of the construction project management.

scholarly journals Developing dimensions to measure the quality of construction project management service

2020 ◽  
Author(s):  
Ha Nam Khanh Giao
Keyword(s):  
Project Management ◽  
Service Quality ◽  
Construction Project ◽  
Professional Services ◽  
Management Service ◽  
Construction Project Management ◽  
Customer's Loyalty ◽  
Improve Service Quality ◽  
Do So

In construction industry today, the consultancy companies need to improve service quality- an important part of consultancy service in order to enhance the customer’s loyalty, boosting the business for future projects and word of mouth reputation. The question is whether the dimensions applied to measure the quality of the generic services can be applied to the professional services such as the construction project management service? If yes, how to do so? This research is based on the literature review, especially Parasuraman et al (1985, 1988), Hoxley (2004), Murugavarothayan et al (2000) and Ong (2007); and the qualitative method to suggest possible set of dimensions to measure the service quality of the construction project management.

Measuring service quality in construction project management service at AIC Management Co., Ltd.- A dimension-by-dimension analysis

2020 ◽  
Author(s):  
Ha Nam Khanh Giao
Keyword(s):  
Project Management ◽  
Service Quality ◽  
Construction Project ◽  
Professional Services ◽  
Management Service ◽  
Construction Project Management ◽  
Dimension Analysis ◽  
Big Picture ◽  
Improve Service Quality

In construction industry today, the consultancy companies need to improve service quality- an important part of consultancy service - in order to enhance customers’ loyalty, boosting business for future projects and word of mouth reputation. The question is whether the dimensions applied to measure the quality of the generic services can be applied to professional services such as construction project management service? If yes, how to do so? The research aims to conduct an assessment on service quality at AIC Management Co., Ltd based on SERVQUAL, a form of dimension-by-dimension analysis. The outcome would provide management with a big picture of current service quality. Consequently, recommendations will be provided according to the findings.

Enabling construction project managers through a management game

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Arash Fahmi Hassan ◽  
Farzad Haghighi-Rad ◽  
Amir-Reza Abtahi
Keyword(s):  
Project Management ◽  
Construction Project ◽  
Quality Analysis ◽  
Simulation Game ◽  
Quality Level ◽  
Construction Project Management ◽  
Management Game ◽  
Content Type ◽  
Management Knowledge

Purpose This paper aims to design and develop a management game in the field of construction project management so that by playing the game, the required level of knowledge, skills, capabilities and overall project management competencies in individuals will be promoted. Also, player’s competencies can be measured. Design/methodology/approach This study, in terms of application, is applied research. The construction project management simulation game (CPMSG) was played by 18 university students. To evaluate the level of the players’ project management knowledge and quality of the game, questionnaires were used. Findings The game improves the players’ project management knowledge by 158%, and the educational program that was formulated in the game has also achieved the first three levels of bloom’s taxonomy of educational objectives. In the field of game quality, analysis of players’ results of responses and scores show that the game has a good quality level. Originality/value The CPMS game provides a useful tool for project management training, especially in the field of construction projects. It helps in addition to improving the quality of teaching theoretical topics, making students acquainted with the risks and uncertainties of such projects, and provides a simulated experience. In the field of common behavior analysis and player’s selection, the results indicated that the majority of groups used high-quality materials during the games to perform activities related to the appearance of the building (such as finishing and building facade activities) and used medium quality materials in implementing infrastructural activities such as brickwork and floor construction that are not visible in the appearance of work.

scholarly journals Management Method and Intelligent Technology Analysis of Construction Management

2021 ◽  
Vol 5 (6) ◽  
pp. 34-37
Author(s):  
Jingjing Sun
Keyword(s):  
Project Management ◽  
Construction Project ◽  
Engineering Management ◽  
Construction Project Management ◽  
Construction Engineering ◽  
Effective Strategies ◽  
Management Method ◽  
Intelligent Technology ◽  
The Times

The construction industry is a critical lifeline for China’s national economy’s development. The growth of thebuilding business has piqued the interest of a variety of industries. To ensure the quality of construction engineering, it is necessary to improve the technical level of construction engineering management by strengthening construction engineering management through various effective methods, following the development of The Times, and strengthening the introduction of intelligent technology. The author investigates and analyses the importance of incorporating intelligent technology into construction project management, and proposes effective strategies for incorporating intelligent technology into construction project management in the hopes of improving the quality of construction project management.

Control Technology Based on Information Feedback for Construction Project Management in Civil Engineering

2014 ◽  
Vol 1056 ◽  
pp. 142-145
Author(s):  
Lei Liu
Keyword(s):  
Quality Control ◽  
Project Management ◽  
Civil Engineering ◽  
Construction Project ◽  
Construction Project Management ◽  
Construction Process ◽  
Construction Quality ◽  
Engineering Construction ◽  
Engineering Construction Project

The civil engineering construction is a very complicated production activities. In the whole construction process need to consume a large amount of manpower, consume a large amount of materials, use a lot of equipment, also need to deal with complex technical problems a lot. So this is for the civil engineering construction project management have strict requirements. This paper from the quality control, schedule control, cost control three aspects of the civil engineering construction project management analysis. Quality control Construction quality is the foundation of project management work, is the basic requirement of the construction of the project. Have important influence on the quality of the whole construction quality of engineering quality control. Because the civil engineering construction comprises a plurality of procedures, quality control is usually divided in time for the preparation of construction quality control, the quality control of construction process and quality control of completion and acceptance of three stages. Preparation of construction quality control of the main content is: each enterprise carefully check to participate in the project entity construction qualification, including professional subcontracting subcontracting, materialsand material suppliers; according to the basic principles of quality management, review project quality plan, quality requirements, implementationplan, including examination, treatment and other sectors to establish quality control preliminary scheme;, once appear quality problem, can quickly take thepreliminary scheme, guarantee the quality of the whole project. Figure 1 Quality process control before, during and after the event.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

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