scholarly journals The Effect of Perceived Value and Service Quality on Depositor Loyalty

2021 ◽  
Author(s):  
Audi Putri Kamajaya ◽  
Agus Aribowo
Keyword(s):  
Service Quality ◽  
Structural Equation Model ◽  
Commercial Bank ◽  
Random Sampling ◽  
Structural Equation ◽  
Perceived Value ◽  
Simple Random Sampling ◽  
Equation Model ◽  
Primary Data ◽  
Good Relationship

For a bank, the depositors are the primary assets. Therefore, the bank should maintain a good relationship with them to be loyal to all efforts. If they are faithful, they will always keep putting their money in the bank. Therefore, the bank can execute the intermediate function properly. This study intends to examine the effect of perceived value and service quality on depositor loyalty. Consequently, the depositors of commercial bank H at branch F in Bandung become the population and the samples. This study also uses the Slovin formula, simple random sampling, and survey to calculate the samples, grab them, and accumulate the primary data. Moreover, the gathered data get analyzed by the structural equation model (SEM) based on variance. To sum up, this study proves that the perceived value and service quality positively affect depositor loyalty after examining the proposed hypotheses. To increase depositors to be loyal, the bank has to focus on elevating their perceived value and giving them superior service.

scholarly journals The Effect of Perceived Value and Service Quality on Depositor Loyalty

2021 ◽  
Vol 4 (1) ◽  
Author(s):  
Audi Putri Kamajaya ◽  
◽  
Agus Aribowo
Keyword(s):  
Service Quality ◽  
Structural Equation Model ◽  
Commercial Bank ◽  
Random Sampling ◽  
Structural Equation ◽  
Perceived Value ◽  
Simple Random Sampling ◽  
Equation Model ◽  
Primary Data ◽  
Good Relationship

For a bank, the depositors are the primary assets. Therefore, the bank should maintain a good relationship with them to be loyal to all efforts. If they are faithful, they will always keep putting their money in the bank. Therefore, the bank can execute the intermediate function properly. This study intends to examine the effect of perceived value and service quality on depositor loyalty. Consequently, the depositors of commercial bank H at branch F in Bandung become the population and the samples. This study also uses the Slovin formula, simple random sampling, and survey to calculate the samples, grab them, and accumulate the primary data. Moreover, the gathered data get analyzed by the structural equation model (SEM) based on variance. To sum up, this study proves that the perceived value and service quality positively affect depositor loyalty after examining the proposed hypotheses. To increase depositors to be loyal, the bank has to focus on elevating their perceived value and giving them superior service.

Pengaruh Kualitas Layanan Dan Relationship Marketing Terhadap Loyalitas Nasabah Pada Bank Jatim Cabang Perak Surabaya

2016 ◽  
Vol 3 (02) ◽  
Author(s):  
Feliks Anggia B.P ◽  
Nurul Eka Rachmawati ◽  
Hotman Panjaitan
Keyword(s):  
Service Quality ◽  
Key Words ◽  
Relationship Marketing ◽  
Structural Equation Model ◽  
Random Sampling ◽  
Structural Equation ◽  
Equation Model ◽  
Sem Analysis ◽  
Good Relationship ◽  
The Relationship

This research talked about client loyalty in the East Java Bank of Perak Branch,Surabaya. This research was focused on the enhancement of client loyalty based on theservice quality, and relationship marketing. From the testing results on the model in thisresearch, by using random sampling, structural equation model (SEM) analysis, and theassistance of software Amos 20, on 100 respondents, it able to explain the correlationbetween service quality and relationship marketing on the client loyalty in the East JavaBank of Perak Branch, Surabaya. Results of research showed that 1) Service qualitysignificantly affects the Relationship Marketing. 2) Service quality significantly affects theclient loyalty. 3) Relationship Marketing of the East Java Bank of Perak Branch, Surabaya,significantly affects the client loyalty. 4) Service quality significantly affects the clientloyalty, indirectly through the relationship marketing of the East Java Bank of PerakBranch, Surabaya.In this research, it was found the Determination Coefficient (R²) of 0.591, this case showsthat, with the maximal service, and the good relationship marketing between the bank andthe clients will encourage the client loyalty increase of 59.1%.Key words: Service Quality, Relationship Marketing, and Loyalty.

A structural equation model of effective variables on service quality in capital industrial goods sector

2014 ◽  
Vol 6 (1) ◽  
pp. 30-42 ◽  
Author(s):  
Seyed Hamid Reza Ghasemian ◽  
Naser Azad ◽  
Hamid Seyedaliakbar
Keyword(s):  
Service Quality ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Simple Random Sampling ◽  
Equation Model ◽  
Quality Model ◽  
Content Type ◽  
Perceived Service Quality ◽  
Customer Perception

Purpose – The purpose of this research is analyzing the service quality in capital industrial goods sector by developing a model and new view. So the authors studied several models and articles for exploring the effective variables on service quality and tested them in Aras Haitian Machinery Company that is one of the biggest manufacturers of plastic machinery in Iran and China. Design/methodology/approach – The statistics population included all customers of Aras Haitian Company in 2012 that were scattered in whole Iran and all of them are manufacturers of industrial goods. And finally 102 customers chose by using simple random sampling method. The way of SPSS statistical analysis software was used for exploratory factor analysis and LISREL software for structural equation model (SEM). Findings – Results indicated that there were three new factors (customer perception, customer relation and specialized competencies) that affected on perceived service quality of customers in capital industrial goods sector. The findings showed that these three factors were measured by ten subdimensions through a SEM. Originality/value – This study is the first to explore the effective variables on perceived service quality in capital industrial goods sector with viewpoint of service dominant logic in Iran andalso proposed the first SEM under the rubric of industrial service quality model in this section.

scholarly journals Determinan Motivasi Kerja: Kompensasi Finansial dan Gaya Kepemimpinan, Serta Pengaruhnya Terhadap Kinerja Karyawan

2021 ◽  
Vol 6 (1) ◽  
pp. 1-15
Author(s):  
Riyans Ardiansyah ◽  
Andi Ina Yustina ◽  
Khairul Shaleh
Keyword(s):  
Survey Data ◽  
Structural Equation Model ◽  
Random Sampling ◽  
Structural Equation ◽  
Simple Random Sampling ◽  
Equation Model

Abstract Tujuan penelitian ini adalah menguji pengaruh kompensasi finansial dan gaya kepemimpinan sebagai alat ukur motivasi kerja dan pengaruhnya terhadap kinerja karyawan. Metode penelitian yang digunakan adalah metode survey. Data dikumpulkan melalui kuesioner dengan skala likert. Populasi penelitian adalah karyawan Rumah Sakit Umum Daerah Kota Tarakan. Metode pemilihan sampel menggunakan simple random sampling dengan menggunakan metode analisis Structural Equation Model (SEM) WarpPls 6.0. Hasil penelitian menunjukan bahwa kompensasi finansial berpengaruh signifikan terhadap motivasi kerja, gaya kepemimpinan berpengaruh signifikan terhadap motivasi kerja, kompensasi finansial tidak berpengaruh terhadap kinerja pegawai, gaya kepemimpinan berpengaruh signifikan terhadap kinerja pegawai, motivasi kerja tidak memediasi hubungan antara kompensasi finansial dan kinerja pegawai, serta motivasi kerja mampu memediasi hubungan antara gaya kepemimpinan dan kinerja pegawai. Kata kunci: Kompensai finansial, gaya kepemimpinan, motivasi kerja, kinerja pegawai.

scholarly journals The Herding and Overconfidence Effect on the Decision of Individuals to Invest Stocks

2020 ◽  
Vol 3 (4) ◽  
Author(s):  
Herlina Herlina ◽  
◽  
Bram Hadianto ◽  
Jacinta Winarto ◽  
Niken Angginia Nastiti Suwarno
Keyword(s):  
Structural Equation Model ◽  
Random Sampling ◽  
Structural Equation ◽  
Online Survey ◽  
Sampling Method ◽  
Response Rate ◽  
Simple Random Sampling ◽  
Equation Model ◽  
Christian University ◽  
Positive Effect

Investors should reasonably transact their stocks. Unfortunately, not all of them are cogent. They make decisions based on some people's suggestions, such as friends, colleagues, family members, and overconfidence. This study attempts to test and analyze the effect of overconfidence and herding on investors' decision to transact their stocks. This study's population is the investors in the investment gallery, becoming the partner of PT Sinar Mas Sekuritas, in Maranatha Christian University. The investors become the samples taken by a simple random sampling method, and their number is calculated by the Slovin formula with the 10% border of inaccuracy. Based on this formula, the total investors are 74. Unfortunately, only 50 investors participate in this online survey; therefore, the response rate is 67.57%. Consequently, the structural equation model (SEM) based on variance suits the method to test data. After examining two proposed hypotheses, overall, this study concludes that overconfidence is the only determinant having a positive effect on the decision to invest.

scholarly journals PENGARUH EFEKTIVITAS PENYULUHAN TERHADAP KOMPETENSI PEMBUDIDAYA RUMPUT LAUT POLIKULTUR DI PERAIRAN PANTAI UTARA PULAU JAWA

2017 ◽  
Vol 7 (1) ◽  
pp. 79
Author(s):  
Tanti Kustiari ◽  
Sumardjo Sumardjo ◽  
Margono Slamet ◽  
Prabowo Tjitropranoto
Keyword(s):  
Structural Equation Model ◽  
Random Sampling ◽  
Structural Equation ◽  
Simple Random Sampling ◽  
Equation Model ◽  
Team Approach ◽  
Counseling Competencies ◽  
The North ◽  
Participatory Extension

Penelitian ini bertujuan untuk mengidentifikasi faktor efektivitas penyuluhan terhadap kompetensi pembudidaya dalam meningkatkan produktivitas dan pendapatan, menganalisis pengaruh efektivitas penyuluhan terhadap kompetensi pembudidaya dalam meningkatkan produktivitas dan pendapatan dan merumuskan strategi pengembangan kompetensi pembudidaya dalam meningkatkan produktivitas dan pendapatan telah dilakukan pada tahun 2011. Jumlah responden adalah 200 orang pembudidaya rumput laut Gracillaria sp di Kabupaten Bekasi dan Brebes yang dipilih dengan cara unproporsional acak sederhana (simple random sampling). Analisis data dilakukan dengan descriptive statistic. Hubungan antara peubah penelitian dan model empiris digunakan analisis SEM (Structural Equation Model) dengan program LISREL. Hasil penelitian menunjukkan efektivitas penyuluhan berada pada kategori rendah, efektivitas penyuluhan berpengaruh nyata pada kompetensi pembudidaya dengan koefisien pengaruh sebesar 0,54 pada α = 0,05 dan efektivitas penyuluhan ditentukan oleh peran penyuluh, model komunikasi, keberfungsian penyuluhan. Strategi meningkatkan kompetensi pembudidaya dilakukan dengan cara mengefektifkan penyuluhan secara partisipatif, memperbesar intensitas penyuluhan dengan pendekatan kelompok, pendekatan pluralistik (keterpaduan) penyuluh PNS/petugas, penyuluh swadaya dan penyuluh swasta), berorientasi pada masa depan dan berkelanjutan.Tittle: The Effectiveness of Extention Influenced to The Competence of Farmers to Manage the Seaweed of Cultivated in Polyculture at The North Coastal of Java Island AreaThis study aims to identify the effectiveness of counseling on the competence of farmers in increasing productivity and revenue, analyze the effectiveness of the counseling competencies of farmers to enhance productivity and income, and formulate strategies for developing competence of farmers in increasing productivity and revenue was conducted in 2011. Two hundreds respondents from Gracillaria sp seaweed farmers in Bekasi and Brebes were selected by simple random Unproporsional (simple random sampling). Data analysis was done by descriptive statistics. The relationship between the study variables and the empirical model used analytical SEM (Structural Equation Model) with the LISREL program. The results show the effectiveness of counseling are in the low category, significant effect on the effectiveness of counseling competencies influence farmers with a coefficient of 0.54 at α = 0.05 and the effectiveness is determined by the role of counselor education, communication models, functioning extension. Strategies to increase the competence of farmers conducted by effecting participatory extension, increase the intensity of counseling with a team approach, pluralistic approaches (alignment) extension of civil servants/officers, extension organizations and private extension), future-oriented and sustainable.

scholarly journals SERVICE QUALITY, BRAND TRUST, AND BRAND LOYALTY

2021 ◽  
Vol 10 (02) ◽  
pp. 183-193
Author(s):  
Ana Mariana ◽  
Bram Hadianto ◽  
Catherine Suyanto
Keyword(s):  
Service Quality ◽  
Brand Loyalty ◽  
Random Sampling ◽  
Structural Equation ◽  
Simple Random Sampling ◽  
Population Based ◽  
Equation Model ◽  
Positive Sign ◽  
Brand Trust ◽  
Confirmatory Factor

This study plans to investigate and analyze the influence of service quality on brand trust and brand trust on brand loyalty by utilizing the Precious One users as the object and population. Based on this goal, this study is designed quantitatively; thus, we grab the samples by simple random sampling. According to the Isaac and Michael formula, the total pieces should be 344. However, 251 users respond to filling the questionnaire; hence, the participating rate is 75.45%. Moreover, we use confirmatory factor analysis to validate the responses, the Cronbach Alpha analysis to test response reliability, and the structural equation model based on covariance to examine the related hypotheses. Overall, we find that service quality positively affects brand trust. Also, this positive sign is available in the causal relationship between brand trust and brand loyalty. Hence, the service quality is vital for Precious One to commit to building brand trust, creating brand loyalty.  

scholarly journals Antesenden Kualitas Audit dengan Perilaku Whistleblowing dan Skeptisme Profesional Sebagai Moderasi

2019 ◽  
Vol 6 (01) ◽  
Author(s):  
Endang Kusnadi ◽  
Syahril Djaddang
Keyword(s):  
Structural Equation Model ◽  
Random Sampling ◽  
Professional Ethics ◽  
Structural Equation ◽  
Audit Quality ◽  
Simple Random Sampling ◽  
Equation Model ◽  
Partial Least Square ◽  
Professional Skepticism ◽  
Internal Auditors

ABSTRACT  This research proves the truth of professional ethics and the professionalism of internal auditors on audit quality with whistleblowing and professional skepticism as moderation. The population in this study were auditors internally at the inspector general of the Ministry of Religion. The samples used in this study were 70 respondents using the simple random sampling method. Data analysis methods carried out with structural equation model structural equations with partial variants at least squared to analyze the relationship between dependent variable audit quality with several independent variables, profession, profession, and internal auditors, and moderating variables whistleblowing behavior and professional skepticism. Evaluation results indicate ethics that prove the significance of audit quality and not significant professionalism on audit quality. The whistleblowing behavior variable significantly moderates the influence of professional ethics on audit quality and the professional skepticism variable does not significantly moderate the influence of professional ethics on audit quality. ABSTRAK  Studi ini bertujuan untuk membuktikan bahwa etika profesi dan profesionalisme auditor internal berpengaruh terhadap kualitas audit dengan perilaku whistleblowing dan skeptisme profesional sebagai moderasi. Populasi dalam penelitian ini adalah para auditor internal pada inspektorat jenderal kementerian agama. Sampel yang digunakan dalam penelitian ini sebanyak 70 responden menggunakan metode simple random sampling. Metode analisis data dilakukan dengan model struktrural structural equation model berbasis varian dengan alternatif partial least square untuk menganalisa hubungan antara variabel dependen kualitas audit dengan beberapa variable independen etika profesi dan profesionalisme auditor internal dan variabel moderasi perilaku whistleblowing dan skeptisme profesional. Hasil pengujian menunjukkan etika profesi berpengaruh signifikan terhadap kualitas audit dan profesionalisme tidak berpengaruh signifikan terhadap kualitas audit. Variabel perilaku whistleblowing signifikan memoderasi pengaruh etika profesi terhadap kualitas audit dan variabel skeptisme profesional tidak signifikan memoderasi pengaruh etika profesi terhadap kualitas audit. JEL Classification: M42, L20

Surveying the music playback experience of museum audiences based on perceived quality and perceived value

2019 ◽  
Vol 37 (5) ◽  
pp. 878-892 ◽  
Author(s):  
Xuan Chen
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Perceived Value ◽  
Perceived Quality ◽  
Equation Model ◽  
Basic Theory ◽  
Content Type ◽  
Different Types

Purpose The improvement of museum service quality and efficiency is a hot issue in recent years. This paper aims to explore the influencing factors of museum audience satisfaction with music playing experience and provide empirical support for the improvement of museum service quality. Design/methodology/approach In this study, first, the basic theory of customer satisfaction and the basic theory of structural equation model are introduced. Different types of music have different effects on audience experience. At the same time, for different types of museums, different exhibition halls in the same museum and different types of exhibitions, the use of music should be tailored to local conditions. Then, a questionnaire survey is conducted to investigate the satisfaction of the audience of Hunan Museum with their music playing experience, and the survey data are collected and sorted out. Structural equation model (SEM) is used to study the customer satisfaction of Museum audiences' music playing experience, so as to find out the factors that have the greatest impact on the satisfaction and put forward corresponding improvement suggestions. Findings The results show that perceived value and perceived quality have the greatest impact on customer satisfaction. Research limitations/implications Museum audience satisfaction model involves many variables and has complex relationships. Therefore, there are still many shortcomings in this study. Practical implications Therefore, this study has important practical significance for museums to serve the society, improve the level of exhibition and realize their own value. By improving the exhibition environment and paying attention to the complaints of the audience, the satisfaction of the audience can be improved. Originality/value The structural equation model is applied to the study of museum customer satisfaction.

scholarly journals PERENCANAAN KINERJA: SUATU STUDI TENTANG PENGARUH SASARAN KERJA PEGAWAI NEGERI SIPIL (SKP) TERHADAP KINERJA PEGAWAI PADA BADAN DAERAH DI KABUPATEN MERANGIN

2019 ◽  
Vol 2 (2) ◽  
pp. 87
Author(s):  
Hendi Hendi ◽  
Ira Irawati ◽  
Candradewini Candradewini
Keyword(s):  
Structural Equation Model ◽  
Random Sampling ◽  
Structural Equation ◽  
Simple Random Sampling ◽  
Equation Model ◽  
Partial Least Square ◽  
Least Square

Penelitian ini menganalisis pengaruh perencanaan kinerja (performance planning), yang diimplementasikan sebagai sasaran kerja Pegawai Negeri Sipil (SKP) terhadap kinerja pada badan daerah di Kabupaten Merangin. Metode penelitian kuantitatif dilakukan melalui penyebaran angket terhadap 107 responden yang tersebar pada 7 badan daerah Kabupaten Merangin. Sampel yang digunakan dipilih secara acak dengan teknik simple random sampling. Analisis data menggunakan metode structural equation model (SEM) dengan pendekatan partial least square (PLS). Pengujian validitas dan reabilitas yang dilakukan terhadap keseluruhan variabel menunjukkan bahwa instrumen penelitian valid dan reliabel. Hasil penelitian menunjukkan bahwa perencanaan kinerja berpengaruh signifikan terhadap kinerja pegawai (R2=0.907). Secara parsial dimensi-dimensi dalam perencanaan kinerja, yaitu perencanaan hasil (r=0.784, sig=0.000) dan perencanaan perilaku (r=0.246, sig=0.027) berpengaruh signifikan terhadap kinerja. Sedangkan dimensi rencana pengembangan (r=-0.035, sig=0.510), tidak berpengaruh secara signifikan terhadap kinerja.

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