scholarly journals Perancangan Kerangka Kerja Student Parent Relationship Management Pada Institusi Pendidikan Tinggi

2018 ◽  
Author(s):  
Yonathan Dri Handarkho ◽  
Flourensia Sapty Rahayu
Keyword(s):  
Relationship Management ◽  
Digital Information ◽  
Amp System ◽  
Parent Relationship ◽  
Student Relationship

Keterangan:Artikel ini merupakan versi postprint. Artikel ini sudah dipublikasi pada: Digital Information & System Conference (DISC) 2013 di Universitas Kristen Maranatha, Bandung, IndonesiaAbstrak:Salah satu upaya perguruan tinggi meningkatkan performa akademik mahasiswa adalah dengan mengelola pengetahuan dari aktivitas akademik di kelas. SRM (Student Relationship Management) adalah kerangka kerja yang mendukung konsep tersebut. Pada kerangka kerja SRM, pengetahuan diperoleh dari proses analisa data dari area aktivitas akademik yang didapatkan dari lingkungan internal perguruan tinggi. Akan tetap faktor yang mempengaruhi performa akademik juga berasal dari faktor di luar area perguruan tinggi. Terkait dengan itu perguruan tinggi perlu merangkul rekan yang bisa menjangkau faktor eksternal tersebut. SPRM (Student Parent Relationship Management) adalah salah satu bentuk perluasan dari kerangka Kerja SRM yang bertujuan untuk menjawab permasalahan tersebut. Konsep dari SPRM adalah menambahkan peran orang tua (parent) ke dalam kerangka kerja SRM, sebagai partner dari perguruan tinggi dalam memperoleh dan mengelola pengetahuan tersebut.

scholarly journals Ties That Bind: Academic Advisors as Agents of Student Relationship Management

2016 ◽  
Vol 36 (1) ◽  
pp. 19-29 ◽  
Author(s):  
Jörg Vianden
Keyword(s):  
College Students ◽  
Academic Advising ◽  
Critical Incident ◽  
Relationship Management ◽  
Critical Incident Technique ◽  
College Retention ◽  
Management Theory ◽  
Academic Advisors ◽  
Relationship Management Theory ◽  
Student Relationship

To affect college retention, academic advisors should act as agents of student relationship management by strengthening the connection between students and their institutions. Satisfaction and dissatisfaction with academic advising as perceived by 29 college students at 3 midwestern comprehensive institutions are described. Discussion is framed in the context of student relationship management theory and the critical incident technique. Recommendations for academic advising practice are offered.

Student Relationship Management Using Social Clouds

2014 ◽  
pp. 173-194 ◽  
Author(s):  
Marko Vulić ◽  
Pavle Petrović ◽  
Ivanka Kovačević ◽  
Vanjica Ratković Živanović
Keyword(s):  
Cloud Computing ◽  
Relationship Management ◽  
Cloud Service ◽  
Proposed Model ◽  
New Learning ◽  
Teachers And Students ◽  
Education Model ◽  
New Vision ◽  
Student Relationship ◽  
Computing Infrastructure

A new vision of higher education systems, in which the student is the central subject of the teaching process, opens up new learning opportunities that include customization of teaching methods to the students’ needs, and new modes of communication both between teachers and students and among students themselves. The main subject of this chapter is the implementation and improvement of the Student Relationship Management (SRM) concept as a cloud service in an e-education system by using social media. The experimental part of the chapter presents the design and implementation of an e-education model based on cloud computing. The proposed model is implemented at the Faculty of Organizational Sciences, University of Belgrade, by using the existing cloud computing infrastructure of the Laboratory for E-Business.

scholarly journals Student Relationship Management in Germany – Foundations and Opportunities

2007 ◽  
Vol 18 (2) ◽  
pp. 204-219 ◽  
Author(s):  
Andreas Hilbert ◽  
Karoline Schönbrunn ◽  
Sophie Schmode
Keyword(s):  
Relationship Management ◽  
Student Relationship

scholarly journals Pengembangan Sistem Student Relationship Management di Universitas Surabaya

Teknika ◽  
2020 ◽  
Vol 9 (1) ◽  
pp. 66-73
Author(s):  
Kristian Tanuwijaya ◽  
Liliana ◽  
Daniel Soesanto
Keyword(s):  
Machine Learning ◽  
Deep Learning ◽  
Random Forest ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Student Relationship

Industri komersial saat ini menerapkan teknik Customer Relationship Management (CRM) untuk mendapat berbagai keuntungan seperti menyediakan informasi pada pelanggan, meningkatkan loyalitas dan kepercayaan pelanggan, serta mempelajari perilaku pelanggan. Pendidikan dapat dipandang sebagai industri bidang jasa. Pada model tersebut, peran siswa dapat dipadankan dengan konsumen. Karenanya, ada peluang untuk menerapkan CRM dalam dunia pendidikan. Oleh karena itu, penelitian dilakukan untuk mengembangkan aplikasi student relationship management untuk Universitas Surabaya yang mencakup rekomendasi beasiswa dan acara, pengingat event, dan perekrutan panitia. Aplikasi yang dikembangkan menggunakan platform web dan pembuatan rekomendasi dilakukan dengan algoritma machine learning yaitu random forest, deep learning, dan stacked ensemble. Berdasarkan hasil uji coba dan validasi, aplikasi tersebut dapat membantu mahasiswa mengetahui informasi seperti beasiswa yang dapat diperoleh dan kegiatan yang dapat diikuti. Dengan demikian, ketika kepuasan mahasiswa terhadap layanan yang diberikan oleh universitas meningkat, maka hubungan baik antara penyedia jasa, dalam hal ini universitas, dan konsumennya, dalam hal ini mahasiswa, dapat dijaga.

Evaluating Customer Relationship Management in the Context of Higher Education

2012 ◽  
Vol 2 (1) ◽  
pp. 32-52 ◽  
Author(s):  
Lubov Kosch ◽  
Ina Friedrich ◽  
Michael H. Breitner
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Customer Relationship Management ◽  
Online Survey ◽  
Life Support ◽  
Relationship Management ◽  
Customer Relationship ◽  
Ivy League ◽  
Administrative Services ◽  
Student Relationship

The current economic climate has its effect on the higher education sector as less money is provided by governments and increasing number of students with higher demands and expectations intensify competition among universities. Customer relationship management (CRM) has become a key instrument in attracting paying students as retaining a long-lasting relationship provides financial and other benefits. This paper presents a structured literature review to analyze requirements for a student relationship management system (SRMS) as discussed in literature and analyzes the findings with results gained through an online survey which was conducted with students and alumni from four Ivy League universities. The results of this preliminary study show that universities need to focus on perceived service quality, satisfaction and trust of their students to enhance student and alumni retention. Preferred communication channels vary by communication partner and topic. In regard to student-university communication, university administrations need to improve their relationship and communication habits as student satisfaction with administrative services is lowest in comparison to lecturers and mentors. Current SRMS revealed gaps for student life support, class selection and financial aid.

Capitalizing on Immersive Persistence as an Emergent Design Concept (A Position Paper)

2011 ◽  
pp. 1901-1913
Author(s):  
Shalin Hai-Jew
Keyword(s):  
Virtual Worlds ◽  
Information Exchange ◽  
Three Dimensional ◽  
Relationship Management ◽  
Customer Relationship ◽  
Digital Information ◽  
3D Objects ◽  
Resource Protection ◽  
Emergent Design

In their evolution, virtual worlds have become more persistent. Their three-dimensional (3D) objects are more easily ported and interoperable between 3D repositories and may eventually be portable between synthetic world systems. If trend-lines continue, these synthetic spaces will become more integrated into the fabric of virtual learning and research, community-building, socializing, and digital information archival. Their continuity-in-time adds fresh capabilities for learning (human actualization, long-term virtual collaborations), digital resource protection (digital artifact preservation, long-term and evolving simulations, virtual ecologies), human relationship management (customer relationship management and branding, digital governance), and information exchange and management (international exchanges, and immersive long-term 3D libraries and knowledge structures). However, this immersive persistence must be balanced against the needs of temporality, transience, and forgetting.

scholarly journals Proposed Analytic Framework for Student Relationship Management based on a Systematic Review of CRM Systems Literature

2018 ◽  
Vol 10 (4) ◽  
pp. 1237 ◽  
Author(s):  
Hamed Gholami ◽  
Muhamad Zameri Mat Saman ◽  
Abbas Mardani ◽  
Dalia Streimikiene ◽  
Safian Sharif ◽  
...  
Keyword(s):  
Systematic Review ◽  
Relationship Management ◽  
Analytic Framework ◽  
Student Relationship

scholarly journals The Synthesis of the Student Relationship Management System Using the Internet of Things to Collect the Digital Footprint for Higher Education Institutions

2019 ◽  
Vol 15 (06) ◽  
pp. 99 ◽  
Author(s):  
Nualsri Songsom ◽  
Prachyanun Nilsook ◽  
Panita Wannapiroon
Keyword(s):  
Higher Education ◽  
Internet Of Things ◽  
Management System ◽  
Higher Education Institutions ◽  
Relationship Management ◽  
The Internet ◽  
Digital Footprint ◽  
Five Elements ◽  
Student Relationship ◽  
The Internet Of Things

<p class="0abstract">The purpose of this research were to synthesize and to evaluate the element of student relationship management system using the internet of things to collect digital footprint for higher education institutions. The results of the research showed that the student relationship management system using the internet of things had five elements which were 1)identify module, 2)alert module, 3)tracking module, 4)SRM module and 5)analytic module. The evaluation result of the student relationship management system using the internet of things to collect digital footprint for higher education institutions had the overall appropriateness at very much level and the overall appropriateness of usability result at very much level.</p>

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