It’s in the eyes: The engaging role of mutual gaze in HRI
This paper reports a study where we examined how a humanoid robot was evaluated by users, dependent on established eye contact. In two experiments, we manipulated how the robot gazes, namely either by looking at the subjects’ eyes (mutual gaze) or to a socially neutral position (neutral). Across the two experiments, we altered the level of predictiveness of the robot’s gaze direction with respect to a subsequent target stimulus (in Exp.1 the direction was non-predictive, in Exp. 2 the gaze direction was counter-predictive). Results of subjective reports showed that participants were sensitive to eye contact. Moreover, participants were more engaged and ascribed higher intentionality to the robot in the mutual gaze condition relative to the neutral condition. This was independent of predictiveness of the gaze cue. Our results suggest that embodied humanoid robots can establish eye contact, which in turn has a positive impact on perceived socialness of the robot, and on the quality of human-robot interaction (HRI). Therefore, establishing mutual gaze should be considered in design of robot behaviors for social HRI.