CONTRIBUTION OF INFORMATION MANAGEMENT SYSTEMS ERP AS A SUBSIDY FOR DECISION-MAKING

In general, organizational environment has faced major changes in its management processes, especially in what concerns investment in technology. According to Davenport and Prusak (1998), "organizations invest heavily in technology - computers, communications networks and software - because they believe that technology itself overcomes every challenge”. However, information allied to technology can make a total difference in any company objective, whether for decision making or creating competitive advantage. Based on this, organizations are looking for technological tools to enhance their processes, among which are the integrated systems of enterprise management ERP (Enterprise Resource Planning), focus of the present work, which also aims to present the relevance of ERP business management systems, as well as its aspects from implementation to its current phase in the organization, advantages, disadvantages, and role in strategic information management.