scholarly journals What factors contribute to the effectiveness of public service delivery networks? : the case of community networks of specialized care in Ontario

2021 ◽  
Author(s):  
Christine Jaskulski
Keyword(s):  
Service Delivery ◽  
Empirical Evidence ◽  
Social Services ◽  
Public Service ◽  
Service Providers ◽  
Network Governance ◽  
Community Networks ◽  
Public Service Delivery ◽  
Specialized Care ◽  
Delivery Networks

The public administration literature in support of network governance has grown in the past two decades. Some empirical evidence suggests that if a range of public services are integrated through a network of service providers, a more coordinated seamless service system will be created, reducing fragmentation, gaps, and replication of services, and increasing capacity to plan for and address complex problems with improved client outcomes. There is limited empirical evidence about the factors that contribute to the effectiveness of public service delivery networks. The Ontario Ministry of Community and Social Services moved to a network model of service delivery in 2005 to address the needs of citizens with developmental disabilities and mental health/behaviour problems. Using secondary sources and key informant interviews, this research analyzes the factors that contribute to the effectiveness of social service delivery networks by examining Community Networks of Specialized Care in Ontario four years after implementation.

scholarly journals What factors contribute to the effectiveness of public service delivery networks? : the case of community networks of specialized care in Ontario

2021 ◽  
Author(s):  
Christine Jaskulski
Keyword(s):  
Service Delivery ◽  
Empirical Evidence ◽  
Social Services ◽  
Public Service ◽  
Service Providers ◽  
Network Governance ◽  
Community Networks ◽  
Public Service Delivery ◽  
Specialized Care ◽  
Delivery Networks

The public administration literature in support of network governance has grown in the past two decades. Some empirical evidence suggests that if a range of public services are integrated through a network of service providers, a more coordinated seamless service system will be created, reducing fragmentation, gaps, and replication of services, and increasing capacity to plan for and address complex problems with improved client outcomes. There is limited empirical evidence about the factors that contribute to the effectiveness of public service delivery networks. The Ontario Ministry of Community and Social Services moved to a network model of service delivery in 2005 to address the needs of citizens with developmental disabilities and mental health/behaviour problems. Using secondary sources and key informant interviews, this research analyzes the factors that contribute to the effectiveness of social service delivery networks by examining Community Networks of Specialized Care in Ontario four years after implementation.

scholarly journals Associations between the Mixture of Governance Modes and the Performance of Local Public Service Delivery

2019 ◽  
Vol 7 (4) ◽  
pp. 301-314 ◽  
Author(s):  
Yin Lei Win Swe ◽  
Seunghoo Lim
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Local Governments ◽  
Local Governance ◽  
Network Governance ◽  
Public Service Delivery ◽  
Trade Offs ◽  
Initial Stage ◽  
Market Governance ◽  
Governance Modes

Since the Myanmar central government decentralized some of its power to state and regional governments, few studies investigated the performance of local governments, and no studies investigated the relationships between the types of governance modes and the performance of public service delivery. This study investigates the associations between three types of governance—i.e., hierarchy, market, and network—and the multiple performances of agricultural services in terms of the competing public values of efficiency, effectiveness and equity in southern Shan State. The findings indicate that the three types of governance simultaneously coexist in local agriculture departments and that their associations with the performances of public services differ. Network governance is negatively associated with efficiency, effectiveness, and equity during its initial stage, but these associations become positive when the degree of network governance increases in agriculture departments. In contrast, market governance is positively related to effectiveness and equity during its initial stage; however, increasing the degree of market governance further leads to a negative association with both public service values. This assessment of the performance of public programmes in terms of the trade-offs among public service values contributes to improving the local governance of public service delivery not only in Myanmar but also in other developing countries.

Citizen Participation and Political Accountability for Public Service Delivery in India

2018 ◽  
Vol 13 (1) ◽  
pp. 54-81 ◽  
Author(s):  
Harry Blair
Keyword(s):  
Service Delivery ◽  
Citizen Participation ◽  
Public Service ◽  
Service Providers ◽  
Well Being ◽  
Central Component ◽  
Poor People ◽  
Political Leaders ◽  
Public Service Delivery ◽  
State Accountability

A state’s accountability to its citizens for public service delivery constitutes a central component of the democratic polity. But how to assure this accountability? The answer lies in the linkage between citizens and some combination of elected political leaders and those they direct to provide the services. In India over recent decades, a host of mechanisms has emerged to provide that linkage, some of them quite potent. Building on the World Bank’s 2003 principal–agent model of long and short routes to state accountability, this article argues for a distinct third civil society route. It then explores the paths these three routes can take and their potential effectiveness in providing citizens a number of institutional mechanisms to hold political leaders and public service providers accountable, improve service delivery, empower poor people and ultimately enhance well-being.

scholarly journals MEMBANGUN SISTEM PELAYANAN PUBLIK YANG MEMIHAK PADA RAKYAT

Populasi ◽  
2016 ◽  
Vol 13 (1) ◽  
Author(s):  
Agus Dwiyanto
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Public Service Delivery ◽  
Bureaucratic Corruption ◽  
Strict Adherence ◽  
The Public ◽  
Bargaining Position ◽  
The Government

Public service delivery in Indonesia has failed to win the hearts of the public. Such a stance is attributed to distortions, which owe their origins to the bureaucratic structure of the organization and administration of public service provision, as well as the haphazard work practices, all of which have undermined the efficiency of public service delivery. The public, as customers of services, has been plagued by accessibility problems, persistent delays, and rampant bureaucratic corruption. The lack of responsibility and authority by those delivering public services imply that strict adherence to rigid rules and regulations takes precedence over serving the interests of the public. Public service bureaucracy in Indonesia is indeed rule rather than customer driven. Besides, customers of public services have a weak bargaining position, which precludes their raising any complaints in case the services received fall short of their expectations and a far cry from fulfilling their satisfaction. In order to revitalize the image of the civil service the government must enhance the effectiveness, efficiency, and fairness in the delivery of public services. Nonetheless, making recommendations on the quality improvement is one thing, implementing them is another, even more complex issues. A number of changes must be effected; right from the top brass down to the first-line service providers, if the much cherished more customer-driven work ethics are to be instilled.

scholarly journals Organizational Culture and Employee Performance: Assessing the Influence on the Implementation of Public Services During The Covid 19 Pandemic

2021 ◽  
Vol 18 (2) ◽  
pp. 176-187
Author(s):  
Widyawati Widyawati ◽  
Sulmiah Sulmiah ◽  
Nurlaela Nurlaela
Keyword(s):  
Organizational Culture ◽  
Service Delivery ◽  
Public Service ◽  
Quantitative Methods ◽  
Public Services ◽  
Service Providers ◽  
Work Motivation ◽  
Employee Performance ◽  
Public Service Delivery ◽  
Time Service

Public service providers during the COVID-19 pandemic face challenges in realizing quality services. At this time, service providers need the support of an organizational culture that is sensitive to change and optimal employee performance. Therefore, to determine the influence of organizational culture and employee performance in public services, this study is directed to analyze organizational culture and employee performance in supporting the implementation of quality public services in agencies engaged in public services in Central Mamuju Regency. In order to obtain objective research results, quantitative methods were used. Research data were obtained from questionnaires distributed to 102 samples, which were then strengthened by the results of interviews and secondary data related to the research topic. The results showed that the relationship between organizational culture and employee performance in influencing the quality of public service delivery during the COVID-19 pandemic was inseparable from the leadership and financial management factors of the organization. Leaders who cannot make decisions in favor of employees reduce employee work motivation. In addition, the use of applications as a solution for public service delivery during a pandemic cannot be utilized properly due to a lack of management budget. So that organizational culture and employee performance in public service agencies in Central Mamuju Regency cannot encourage the implementation of quality public services for the community during the COVID-19 period.

Influence of Knowledge Management Practices on Public Service Delivery by Municipalities

Mousaion ◽  
2019 ◽  
Vol 37 (3) ◽  
Author(s):  
Charleen Musonza ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Delivery ◽  
Public Service ◽  
Qualitative Data ◽  
Management Practices ◽  
Integrated System ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Public Service Delivery

This study examines the influence of knowledge management (KM) practices on public service delivery by municipalities in the Eastern Cape province of South Africa. The study sought to determine the factors that have triggered the implementation of KM practices; the effectiveness of KM practices towards public service delivery; and the extent to which KM practices have influenced public service delivery by municipalities in the Eastern Cape province of South Africa. Both quantitative and qualitative methods were employed in this study. Quantitative data were collected through a survey questionnaire administered to a sample of 202 employees at the Raymond Mhlaba Municipality in the Eastern Cape. Qualitative data were collected through observations and interviews of 2 senior managers. The data collected gave a response rate of 72 per cent. The quantitative and qualitative data were analysed descriptively and presented verbatim respectively. The results indicated that the internal and external factors included in this study have contributed to the implementation of KM practices in the municipality. Furthermore, the effective use of KM practices has increased the organisational KM initiative, as well as the provision of services such as electricity, education, transport, and social services by the municipality. The study recommends the establishment of KM awareness and the establishment of an integrated system that will assist in effective knowledge sharing, retention and acquisition across municipalities in the Eastern Cape.

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