scholarly journals Model Aplikasi Helpdesk Online Untuk Mendukung IT Support Dalam Meningkatkan Pelayanan Karyawan

Sensi Journal ◽  
2021 ◽  
Vol 7 (1) ◽  
pp. 90-102
Author(s):  
Junaidi Junaidi ◽  
Luthfia Fauzia Dewi Aryanti ◽  
Rizky Yugho Saputra
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
It Support

PT. Aplus Pacific yang sudah berdiri hampir 20 tahun, semakin memperlihatkanperkembangan yang pesat. Diantaranya bertambahnya karyawan dan juga semakin kompleksnyasistem pendukung operasional manufaktur perusahaan yaitu Enterprise Resource Planning(ERP) yang digunakan oleh karyawan tersebut. Atas dasar fakta tersebutlah penelitian inimelihat potensi permasalahan yang akan timbul, yaitu menurunnya pelayanan support dariDepartemen IT terhadap permintaan ataupun keluhan karyawan yang berkaitan dengankebutuhan Teknologi Informasi baik dari sisi hardware dan juga software. Karena saat ini timdari Departemen IT masih melayani karyawan perusahaan dengan media line telepon PABX.Hal tersebut memiliki beberapa kekurangan yang dapat menghambat proses penyelesaianmasalah, seperti tidak sebandingnya line telepon yang ada dengan banyaknya keluhan di waktuyang bersamaan, sampai proses penyelesaian masalah yang relatif lama walaupun kemungkinantim Departemen IT pernah mengalami atau menerima keluhan yang sama, dikarenakan tidakadanya basis pengetahuan yang tersimpan dengan baik. Berdasarkan hasil analisa yangdilakukan secara langsung, sistem penanganan permintaan dan keluhan yang berjalanmemerlukan perubahan. Maka dari itu tujuan utama penelitian ini adalah merancang sistemHelpdesk yang dapat mengakomodir banyaknya kebutuhan dan keluhan karyawan di PT. AplusPacific dengan cepat dan juga tersimpan dalam log agar dapat sewaktu-waktu dilihat kembalioleh tim Departemen IT sebagai pedoman atau acuan untuk menyelesaikan problem denganlebih cepat. Dan dengan adanya sistem tersebut, Departemen IT bisa melakukan pembenahandan pengembangan guna meningkatkan kepuasan karyawan terhadap pelayanan Departemen IT.Dengan demikian untuk mewujudkan tujuan diatas penelitian ini berencana merancang sistemaplikasi berbasis Web dan menggunakan bahasa pemrograman PHP denganframeworkCodeIgniter dan menggunakan basis data MariaDB.  

Understanding Post-Implementation Support for Enterprise Systems: An Empirical Study of IT Personnel's Customer-Oriented Citizenship Behaviors

2014 ◽  
Vol 28 (2) ◽  
pp. 17-39 ◽  
Author(s):  
Xuefei (Nancy) Deng ◽  
Tawei Wang
Keyword(s):  
Information Systems ◽  
Customer Service ◽  
Enterprise Resource Planning ◽  
Task Complexity ◽  
Resource Planning ◽  
Task Type ◽  
Citizenship Behaviors ◽  
Implementation Support ◽  
It Support ◽  
Task Efficiency

ABSTRACT Post-implementation support for information systems (ISs) remains an important but under-explored topic. In this study, we focus on the customer service aspect of post-implementation support for enterprise resource planning (ERP) systems and examine the antecedents and performance consequences of customer-oriented organizational citizenship behaviors (OCBs) performed by information technology (IT) personnel. We predict that characteristics of IT support tasks influence IT personnel's customer-oriented OCBs, which in turn exert both direct and moderating effects on their task efficiency. The analysis of 300 support tickets in relation to two ERP modules (Supplier Relationship Management and HR/Payroll Management) in a large enterprise provides mixed results. Task type was found to be associated significantly with the occurrence of OCBs, but the influence of task complexity was not significant. Moreover, OCBs were found to be negatively related to task efficiency, but the degree of the negative relation was contingent on task type and task complexity. The findings enhance our understanding of IT support services and extend the OCB literature on customer orientation. Practically, the results offer insights into managing IT support and IT workforce during the post-implementation stage of information systems.

scholarly journals Enterprise Resource Planning (ERP) Evaluation and Implementation: A Case Study

2021 ◽  
Vol 1 (1) ◽  
pp. 49-66
Author(s):  
Prisca Yosevine ◽  
Raymond Sunardi Oetama ◽  
Johan Setiawan ◽  
Elfindah Princes
Keyword(s):  
Success Rate ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Quality Improvements ◽  
Erp Systems ◽  
Erp Implementation ◽  
Organizational Variables ◽  
Know How ◽  
It Support

Objective – To understand the success rate of ERP in the company by using the Ifinedo method and provide proposals that can improve ERP implementation in the company based on the unfulfilled Ifinedo method. Methodology – This research uses Quantitative method research distributed to 50 end users at Indoporcelain using surveys and interviews. Findings – The research found one point that is less valued in the company, namely vision and mission factors in organizational variables compared to other factors. Therefore, proposals in this sector are indispensable in order to increase the success of ERP implementation in the company. Furthermore, lack of IT support due to the management’s ignorance has made the ERP implementation did not reach the optimum performance expected. Novelty – By measuring the success rate of ERP in the company, the company can know how the success rate of ERP implementation in its company. The company can make corrections and quality improvements to existing ERP systems based on proposals with unmet Ifinedo method.

Improvements in Web Based ERP Software Architecture as Implemented on the Cloud

2017 ◽  
Vol 7 (11) ◽  
pp. 22
Author(s):  
Shruti Makarand Kanade
Keyword(s):  
Health Care ◽  
Information Technology ◽  
Cloud Computing ◽  
Software Architecture ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Web Based ◽  
Manufacturing Company ◽  
Erp Software

 Cloud computing is the buzz word in today’s Information Technology. It can be used in various fields like banking, health care and education. Some of its major advantages that is pay-per-use and scaling, can be profitably implemented in development of Enterprise Resource Planning or ERP. There are various challenges in implementing an ERP on the cloud. In this paper, we discuss some of them like ERP software architecture by considering a case study of a manufacturing company.

PENGARUH DUKUNGAN MANAJEMEN PUNCAK, MANAJEMEN PROYEK DAN KETERLIBATAN PENGGUNA TERHADAP TINGKAT KESUKSESAN IMPLEMENTASI ENTERPRISE RESOURCE PLANNING PADA PERUSAHAAN DI JABODETABEK

2017 ◽  
Vol 2 (2) ◽  
pp. 147-154
Author(s):  
Julian Aristo
Keyword(s):  
Project Management ◽  
Enterprise Resource Planning ◽  
User Involvement ◽  
Resource Planning ◽  
Business Environment ◽  
Top Management ◽  
Management Support ◽  
Erp Systems ◽  
Factors Affecting ◽  
Top Management Support

Enterprise Resource Planning (ERP) systems have become vital strategic tools in today’s competitive business environment. Implementation of ERP systems is a highly complex process which is influenced not only by technical, but also by other factors. The purpose of this research to find out factors influencing the success of ERP implementations in companies in Jabodetabek. In this research three factors of success implementation ERP were selected on the bases of previous research that includes top management support, project management and user involvement. The results indicate that top management support and project management are key factors affecting the success of ERP implementations, while user involvement does not affect the success of ERP implementations. Top management support, project management and user involvement affect the success rate of 72.7% of ERP implementations. While the rest equal to 27.3% influenced by other variables not included in this research model. Keywords: Enterprise Resource Planning, Top management support, project management, user involvement

CONTRIBUIÇÕES DOS SISTEMAS ENTERPRISE RESOURCE PLANNING PARA A GESTÃO DA INFORMAÇÃO EM UMA EMPRESA DO SETOR METALÚRGICO

2019 ◽  
Vol 10 (2) ◽  
pp. 81-86
Author(s):  
Tiago Bittencourt Nazaré ◽  
Larissa Máximo Gonçalves ◽  
Lucas da Silva Vieira ◽  
Quéren Hapuque de Souza Eugênio ◽  
Vitória Durães Fialho Andrade
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning

Diante do desafio que as empresas possuem atualmente de produzir a necessidade que os clientes desejam com qualidade, custo e tempo desejado, e com a complexidade e variedade crescente de produtos, muitas organizações estão adotando sistemas Enterprise Resource Planning (ERP) para gerenciar de forma eficaz seus processos e departamentos. Os ERP’s são sistemas de gestão que permitem controlar toda a empresa, desde às finanças até a produção, unificando e sincronizando todos os setores. O trabalho teve como principal objetivo a realização de uma revisão bibliográfica sobre ERP destacando os seus tipos e benefícios, assim como, exemplificando o funcionamento de um desses sistemas de gerenciamento em uma empresa do setor metalúrgico

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