Community College Business Intelligence: A Case Study at Lone Star College–Tomball Campus on a Business Intelligence Approach to Community College Challenge

2020 ◽  
Author(s):  
Leezet LLorance
Keyword(s):  
Community College ◽  
Business Intelligence ◽  
Intelligence Approach

It's Not Just a Job Anymore: The Influence of Cultural Change on Student Services Staff in a Community College

NASPA Journal ◽  
2006 ◽  
Vol 43 (2) ◽  
Author(s):  
Mary G. Locke ◽  
Lucy M. Guglielmino
Keyword(s):  
Community College ◽  
Customer Service ◽  
Cultural Change ◽  
Student Services ◽  
Change Process ◽  
Educational Leaders ◽  
Planned Change ◽  
Change Initiative ◽  
Nuanced Understanding

Today’s colleges and universities operate in a complex environment characterized by rapid and unrelenting change, and nowhere do the challenges inherent in change more directly impact students than in the delivery of student services. The need to integrate new models of service delivery, data-driven approaches to enrollment management, greater accountability for student success, stronger emphasis on customer service, and provision of “anytime, anyplace” services through technology are readily evident. Yet, many institutions are finding that their internal cultures are unreceptive, even hostile, toward adopting needed changes. This qualitative case study focusing on a 4- year purposeful change initiative at a community college was conducted to provide higher educational leaders with a more comprehensive and nuanced understanding of the influence of cultural change on student services staff. The results of this study indicated that student services staff constituted a distinct subculture that perceived, experienced, responded to, and influenced planned change differently from other subcultural groups. Specifically, student services staff more demonstrably supported the purpose of the change initiative; identified empowerment, inclusion and involvement in college decision-making, and improved lines of communication as the most important impacts of the change process; and expressed strong confidence regarding the sustainability of the changes that had occurred. Student services staff also indicated that they found greater meaning and developed stronger commitment to their work as a result of the change process. As a result of these findings, implications and strategies that may be helpful in designing and implementing a successful planned change initiative involving student services personnel are presented.

scholarly journals Mining Open Government Data for Business Intelligence Using Data Visualization: A Two-Industry Case Study

2021 ◽  
Vol 16 (4) ◽  
pp. 1042-1065
Author(s):  
Anne Gottfried ◽  
Caroline Hartmann ◽  
Donald Yates
Keyword(s):  
Data Visualization ◽  
Business Intelligence ◽  
Topic Modeling ◽  
Latent Dirichlet Allocation ◽  
Open Government ◽  
Open Government Data ◽  
Market Opportunities ◽  
Government Data ◽  
Source Of Information

The business intelligence (BI) market has grown at a tremendous rate in the past decade due to technological advancements, big data and the availability of open source content. Despite this growth, the use of open government data (OGD) as a source of information is very limited among the private sector due to a lack of knowledge as to its benefits. Scant evidence on the use of OGD by private organizations suggests that it can lead to the creation of innovative ideas as well as assist in making better informed decisions. Given the benefits but lack of use of OGD to generate business intelligence, we extend research in this area by exploring how OGD can be used to generate business intelligence for the identification of market opportunities and strategy formulation; an area of research that is still in its infancy. Using a two-industry case study approach (footwear and lumber), we use latent Dirichlet allocation (LDA) topic modeling to extract emerging topics in these two industries from OGD, and a data visualization tool (pyLDAVis) to visualize the topics in order to interpret and transform the data into business intelligence. Additionally, we perform an environmental scanning of the environment for the two industries to validate the usability of the information obtained. The results provide evidence that OGD can be a valuable source of information for generating business intelligence and demonstrate how topic modeling and visualization tools can assist organizations in extracting and analyzing information for the identification of market opportunities.

A hybrid intelligence approach for sustainable service innovation of smart and connected product: A case study

2020 ◽  
Vol 46 ◽  
pp. 101163 ◽  
Author(s):  
Lingguo Bu ◽  
Chun-Hsien Chen ◽  
Geng Zhang ◽  
Bufan Liu ◽  
Guijun Dong ◽  
...  
Keyword(s):  
Service Innovation ◽  
Hybrid Intelligence ◽  
Intelligence Approach
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