scholarly journals Editor's Choice: Becoming Student Centered Via the One-Stop Shop Initiative: A Case Study of Onondaga Community College

2003 ◽  
Vol 31 (3) ◽  
pp. 40-54 ◽  
Author(s):  
Evon Washington Walters
Keyword(s):  
Community College ◽  
Student Centered ◽  
One Stop ◽  
The One

scholarly journals Bureaucratic Reform to the Human Resouces: A Case Study on the One-Stop Integrated Service

2019 ◽  
pp. 61-66
Keyword(s):  
Human Resources ◽  
The Public ◽  
Study Approach ◽  
The People ◽  
Public Data ◽  
One Stop ◽  
The One ◽  
Bureaucratic Reform ◽  
Integrated Service

Bureaucratic reform is an effort to make improvements made to the system of organizing matters relating to being institutional, business, and human resources aspects of the apparatus. Human resources are one of the most important factors that cannot even be released by an organization. This study aims to analyze and explain the reform of human resources and their implications for public services in Indonesia. The type of research used is descriptive-qualitative with a case study approach. Data collection techniques used is interviews and documentation. The instruments in this study were the researchers themselves, while the informants used purposive techniques. Data analysis techniques are "interactive models" which include the public, data condensation, data presentation, and verification. The results showed that the implementation of employee capacity building in a one-stop integrated service was well implemented, this was influenced by several factors such as education, training, and assignment, employees understood the responsibilities in carrying out the tasks given by superiors and providing services to the people. The behavior of the apparatus needs to be corrected so that they are oriented to productivity and quality of work and prioritize the benefits of the general public and social justice.

scholarly journals Bureaucratic Reform in Public Service: A Case Study on the One Stop-Integrated Service

2017 ◽  
Vol 8 (2) ◽  
pp. 253-258 ◽  
Author(s):  
◽  
Haedar Akib ◽  
Andi Ihsan
Keyword(s):  
Public Service ◽  
Data Presentation ◽  
Administrative Services ◽  
Case Study Design ◽  
One Stop ◽  
The One ◽  
Bureaucratic Reform ◽  
Depth Interviews ◽  
Integrated Service

Abstract This study aimed at identifying the implementation of bureaucratic reforms and trying to offer some solutions for improvement of administrative services licensing. This study applied qualitative approach using a case study design. Techniques of data collection used three kinds of instrument, namely: observation, in-depth interviews, and office documentation. The data were analyzed through the stages of data reduction, data presentation, and conclusions and verification. The results found that the implementation of the bureaucratic reform of administration service licensing on the Institutional aspects in Bone regency have shaped the One Stop-Integrated Service; on the aspects of human resources found that the qualification of existing employees were not appropriate to the needs of the organization which lack of employees’ disciplines and responsibilities; on the aspects of systems and procedures indicated that the licensing generally resolved exceeds the specified time of period as well as discrimination and inconsistencies. Through this study, the researcher made verification in some of the concepts and theories in the form of formalism as one of the characteristics of prismatic society proposed by Fred W. Riggs in those phenomena which called “Heresy Regulation”.

scholarly journals PERCEPTIONS OF BENEFICIARY FAMILIES OF INTEGRATED SOCIAL PROTECTION SERVICES IN POVERTY ALLEVIATION THROUGH CENTER OF SOCIAL WELFARE (PUSKESOS) (CASE STUDY OF SABILULUNGAN INTEGRATED SERVICE AND REFERRAL SYSTEM (SLRT) PROGRAM IN BANDUNG REGENCY)

2020 ◽  
Vol 4 (1) ◽  
Author(s):  
Denti Kardeti ◽  
Budhi Gunawan ◽  
Binahayati Rusyidi ◽  
Mira Azzasyofia
Keyword(s):  
Social Welfare ◽  
Quantitative Research ◽  
Social Protection ◽  
Referral System ◽  
Quantitative Research Methods ◽  
New Information ◽  
One Stop ◽  
The One ◽  
The Village

This study shows the factors that influence integrated social protection services from the perspective of the beneficiaries at integrated and referral system (SLRT) in Bandung Regency. Respondents of this study were 284 beneficiaries of integrated social protection services. This research uses quantitative research methods. The results of this study indicate that center of social welfare (Puskesos) in Bandung Regency have implemented integrated social protection. Beneficiary families also considered that officers were able to provide new information as an effort to solve problems. The existence of Puskesos provides convenience and time effectiveness for beneficiary families due to the one-stop service. This one-stop service proves that there is coordination and communication between related agencies. This collaboration is supported by the commitment of various parties, such as stakeholders in Bandung Regency from local stakeholders at the village level to Puskesos officials themselves. However, in infrastructure aspect, some beneficiary families felt they were not satisfied with infrastructure, such as the comfort when they were about to submit a complaint.

scholarly journals INDOMARET MILIK SIAPA? IMPLEMENTASI DAN PEMINGGIRAN PEDAGANG KECIL DALAM PRAKTEK PEMBERIAN IZIN MENDIRIKAN TOKO MODERN DI MEULABOH

2019 ◽  
Vol 5 (2) ◽  
pp. 62
Author(s):  
Fatwa Wati ◽  
Mursyidin Mursyidin ◽  
Vellayati Hajad
Keyword(s):  
Negative Impact ◽  
Regional Government ◽  
Study Approach ◽  
Local Revenue ◽  
Traditional Markets ◽  
One Stop ◽  
The Republic ◽  
The One ◽  
Consumer Habits

Implementation of the Republic of Indonesia's Minister of Trade Regulation regarding the presence of modern shops such as Indomaret in Meulaboh City, West Aceh Regency, which has an impact on the large number of Indomarets and disrupts the existence of traditional shops owned by local communities. This study used a qualitative method through a case study approach with key informants as Head of Trade at the Trade Office, Head of Services and Licensing Staff of the One-Stop Integrated Investment and Services Office (DPMPTSP), Secretary of the West Aceh Traders Association, Modern Shop Employees ( Indomaret), Traditional Traders / Grocer and Community Traders. The results of this study indicate that the implementation of the Permendagri issuance, especially related to structuring guidelines and fostering of traditional markets, shopping centers and modern shops carried out by the Regional Government of West Aceh Regency has not been fully effective, it is due to the absence of derivative policies governing further related the establishment of modern markets such as Indomaret, and in the implementation there is also communication and non-coordination between the two parties implementing the policy. Aside from having positive impacts such as increasing local revenue tax, Indomaret's presence also has a negative impact because it increasingly marginalizes and even kills merchant businesses in traditional shops due to shifts in consumer habits, distance or adjacent positions between modern and traditional stores.

scholarly journals Bureaucratic Reform Barriers: A Case Study on the One Stop-Integrated Service Office in Bone Regency

2019 ◽  
Vol 22 (2) ◽  
pp. 146 ◽  
Author(s):  
Yusri Adi
Keyword(s):  
Service User ◽  
User Behavior ◽  
Sampling Technique ◽  
Behavioral Characteristics ◽  
Red Tape ◽  
One Stop ◽  
The One ◽  
Reform Barriers ◽  
Bureaucratic Reform

This research aimed at identifying the barriers to the implementation of bureaucratic reform, exploring the factors that cause these obstacles and offering some solutions to improve licens-ing administration services, this research applied the descriptive-qualitative approach using the case study design. Techniques of collecting data included interview, observation, and documen-tation. Instruments in this research, added the researcher himself (key device), an informant who was selected based on purposive sampling technique. Data analysis was based on "interactive models," including data collection, condensation, data presentation, and verifica-tion and concluding. The results showed that bureaucratic reform obstacles in licensing ser-vices, among others include, red tape and understaffing, while the internal environment in the bureaucracy and the various service user behavioral characteristics, were identified as critical barriers to bureaucratic reform. To that end, this research recommends conducting bureaucra-cy reform in all aspects, both internal to change bureaucracy itself) and external (induce changes in the characteristics of service user behavior).

scholarly journals Reforming youth transition support with the multi-agency approach? A case study of the Finnish one-stop guidance centers

Sociologija ◽  
2019 ◽  
Vol 61 (2) ◽  
pp. 277-291
Author(s):  
Mirja Määttä
Keyword(s):  
Service Provision ◽  
Young Person ◽  
Research Approach ◽  
Face To Face ◽  
Professional Groups ◽  
One Stop ◽  
The One ◽  
Client Classifications ◽  
Work Education

Finland is trying to expedite and support young people?s transition to productive adulthood in various ways. Face-to-face guidance in multi-agency service points, the One-Stop Guidance Centers, has formed a central means for the last three governments. In these centres, a young person under the age of 30 can get help from different professionals in matters related to work, education and everyday life. This study asks how the centres define their tasks and target groups, and how the centres relate to the service reformation. The data consists of peer-learning surveys for the employees of the centres, conducted in 2015, 2016 and 2017.The research approach is inspired by membership categorisation analysis (MCA) pointing out that institutions think and act by means of categories: they produce client classifications and problem definitions, which define their service provision. The data analysis mixes MCA and content analysis. The centres have no dominant administrative sector or profession that would provide the target settings and categorisations to be directly applied in their work. Instead, these are negotiated inter-professionally and locally. The analysis shows that the employees reflect their task against the problems of the old service provision system. The centres want to stand apart from the bureaucratic and siloed service provision system as a youth-centred and holistic service. Developing a new way of working necessarily means questioning the conventional categories of clients and actions. Yet, the possibility to develop the ?new? varies between the professional groups and the geographic areas. The detailed and detached legislation of different administrative branches also delimit it.

scholarly journals USER AWARENESS, IMPEDIMENTS AND PROPOSED IMPROVEMENTS TO THE ONE STOP CENTRE (OSC) ONLINE 3.0 SYSTEM. CASE STUDY: MUNICIPAL COUNCIL OF SUBANG JAYA, SELANGOR, MALAYSIA

2020 ◽  
Vol 18 (14) ◽  
Author(s):  
Siti Mazwin Kamaruddin ◽  
Rozdiana Mohd Rosmi ◽  
Faridah Muhamad Halil ◽  
Alamah Misni ◽  
Marlyana Azyyati Marzukhi
Keyword(s):  
Local Authority ◽  
Secondary Data ◽  
Primary Data ◽  
Local Authorities ◽  
Planning Stage ◽  
Online Submission ◽  
One Stop ◽  
The One ◽  
Insight Into

This study provides an insight into an adoption of online submission approach at a planning stage. The case study is an implementation of One Stop Centre (OSC) Online 3.0 System at a Local Authority. Local Authority is Majlis Perbandaran Subang Jaya (MPSJ) as one of the pioneers to implement this system. Currently, not all Local Authorities implement the system fully. For this study, the data collected consisted of primary and secondary data. Primary data of users' knowledge, readiness and satisfaction of the system were collected through a survey in a form of questionnaire. In contrast, secondary data were acquired from Local Government Department, MPSJ OSC Department and reliable sources, such as reports of the development plan, Local Authorities, relevant agencies, and websites. The findings indicated that almost half of the users found the system effective and successful while suggesting that there was still room for improvement relevant in shaping the alignment between technology, organisation and human factor. The resulting knowledge from this study could help to improve e-government implementation in Malaysia and could benefit other Local Authorities towards digital e-submission of plans online.

scholarly journals Encouraging them to come to us - changing the way that information is made available to farmers.

2020 ◽  
Author(s):  
Graham Haylor
Keyword(s):  
Service Providers ◽  
Bank Loans ◽  
Poor People ◽  
Indian States ◽  
Fisheries Policy ◽  
One Stop ◽  
To Come ◽  
The One ◽  
The Way

Abstract Recommendations for changes to service provision and fisheries policy in support of poverty alleviation emerged recently in India from a process known as facilitated advocacy (see case study on Facilitated advocacy) that helped to negotiate and support a role for poor people and their service providers to contribute to changes in services and policies. Two key recommendations to emerge from farmers and fishers, which were prioritized by fisheries departments, were * to change the way that information is made available, and * to simplify procedures for accessing government schemes and bank loans. This case study identifies the origin of recommendations to change the way that information is made available, shows how different models of the concept have emerged, and follows the development of the One-stop Aqua Shops (OAS) in the eastern Indian states of Jharkhand, Orissa and West Bengal, which represent a new and vital tier in communications in aquaculture.

The Youth Guarantee and One‑Stop Guidance Centres as a social innovation and a policy implementation tool in Finland

2019 ◽  
pp. 83-96
Author(s):  
Kaisa Sorsa
Keyword(s):  
Young People ◽  
Social Innovation ◽  
Youth Unemployment ◽  
Social Situation ◽  
Access To Education ◽  
One Stop ◽  
Education And Employment ◽  
The One ◽  
Implementation Tool

Chapter 5 introduces the Youth Guarantee and One-stop Guidance Centres, Finland. Youth Guarantee supports young people to gain a place in education and employment to prevent prolonged youth unemployment. The One-Stop-Guidance centres (OSGs) are a mechanism for Youth Guarantee implementation, giving young adults tools with which to improve their social situation, e.g. enhancing access to education and jobs. This is a social innovation that creates in a new form of public–private–people partnership with young people actively shaping their own future. OSG Centres invest in young people’s social capital. Turku OSG Centre, the focus of the case study, achieved its goal of empowering young people by involving them from the very beginning and throughout implementation.

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