The Relationship between The Selection Attributes of The Physical Education Academy, The Education Service Quality, and Recommendation Intention: Moderating Effect of Gender

As there is an increasing demand in public transportation and electronic transaction, the service quality of website determines the success of the service provider. Therefore, electronic service quality (e-SQ) plays an important role for any business involved in online transaction to attract customers. Customer’s assessment of e-SQ is usually based on their actual experiences of interaction with the website. According to previous research, there exists relationship between e-SQ and service satisfaction. The moderating effect of technology acceptance model (TAM) shows positive result. As e-SQ and TAM improve, this will, in turn, improve service satisfaction. However, the relationship between “e-SQ-TAM service satisfactions” has been found to be not consistent in the case of low cost carrier airline in Malaysia. With concern to further understanding of this area, the present study explores dimensions of e-SQ in low cost carrier airline context and their relationship with service satisfaction. Furthermore, the moderating effect of perceived ease-of-use and perceived usefulness (TAM) was explored. This study employed convenience sampling and questionnaire method to gain data; 392 completed questionnaires were gathered from Malaysia Airline Industry (low cost carrier) website users. The result indicated that e-SQ dimensions: customization, site privacy and aesthetic, efficiency, system availability and fulfillment constitute e-SQ for low cost carrier airline. Moreover, the result also illustrates that perceived ease-of-use and perceived usefulness (TAM) positively moderate the relationship between e-SQ and service satisfaction.

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Case Study of Moderating Effect of Customer Characteristics on the Relationship Among Service Quality, Customer Satisfaction and Customer Loyalty

Proceedings of the 8th International Conference on Entrepreneurship and Business Management (ICEBM 2019) UNTAR ◽

10.2991/aebmr.k.200626.004 ◽

2020 ◽

Author(s):

Huang Chi-Wen ◽

Lin Chin-Chiuan

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Customer Loyalty ◽

Moderating Effect ◽

The Relationship

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Behavioral and Personality Predictors of Acceptance and Rejection in University

Paidéia (Ribeirão Preto) ◽

10.1590/1982-43272768201704 ◽

2017 ◽

Vol 27 (68) ◽

pp. 272-280

Author(s):

Daniel Bartholomeu ◽

José Maria Montiel

Keyword(s):

College Students ◽

Social Skills ◽

Physical Education ◽

Social Rejection ◽

Moderating Effect ◽

Personality Characteristics ◽

Personality Predictors ◽

The Social ◽

The University ◽

The Relationship

Abstract: Acceptance and rejection in the group are related to both personality characteristics and social skills and most studies focus on children instead of college students. The objective of this study was to investigate whether acceptance and rejection would be more associated with personality tendencies, specifically socialization or social skills. We collected data from 187 college students attending the Physical Education (67%) and Psychology (32%) courses. The instruments were the sociometric test, the Factorial Scale of Socialization and the Social Skills Inventory. A moderating effect of gender in the relationship between assertiveness and acceptance and rejection to go out on college was observed. Social skills were better predictors of acceptance and social rejection in the university group.

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Perceived Service Quality and Customer Satisfaction: A Missing Link in Indian Banking Sector

Vision The Journal of Business Perspective ◽

10.1177/0972262918821228 ◽

2019 ◽

Vol 23 (1) ◽

pp. 44-55 ◽

Cited By ~ 5

Author(s):

Bindu K. Nambiar ◽

Hareesh N. Ramanathan ◽

Sudhir Rana ◽

Sanjeev Prashar

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Customer Value ◽

Banking Sector ◽

Moderating Effect ◽

Customer Knowledge ◽

Perceived Service Quality ◽

Value Evaluation ◽

The Right ◽

The Relationship

The purpose of the article is to recognize the moderating effect of customer knowledge on perceived service quality and customer satisfaction through customer value evaluation in the Indian banking sector. This knowledge can considerably streamline the effort banks invest in acquiring the right kind of customers. The results of the study indicated that perceptions of service quality positively impacted customer value evaluation. Moreover, customer knowledge strengthened the relationship that the empathy and responsiveness dimensions of service quality had with customer value evaluation and moderated the relationship that reliability and tangibility dimensions had with customer value evaluation.

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