Total Quality Management and Organizational Performance of Deposit Taking Micro Finance Institutions in Nyandarua County, Kenya

2021 ◽  
Vol 3 (1) ◽  
pp. 121-135
Author(s):  
Beatrice Wamaitha Wanjogu ◽  
Paul Waithaka
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Employee Engagement ◽  
Continuous Improvement ◽  
Management Practices ◽  
Financial Sector ◽  
Customer Focus ◽  
Total Quality ◽  
Management Commitment

In Kenya, micro finance institutions have continued to grow though most of them continue to face serious financial difficulties and poor performance. The micro finance institutions have barely been able to grow the customer base and have faced stiff competition from other players in the financial sector. The firms have experienced internal inefficiencies in customer focus as the financial sector transforms powered by innovations with a change customer demand. While studies indicate that total quality management is important for businesses, there still exists a dearth of information on its effect on the organizational performance of deposit taking microfinance institutions in Nyandarua County. The study adopted a descriptive survey research design. The target population comprised 86 managers of 11 micro finance institutions in Nyandarua County, Kenya. A census approach was adopted. Primary data was collected through semi structured questionnaire and administered through the drop and pick method. Secondary data was extracted from the managements and financial reports and corporate handbooks. The study findings indicate that all the four Total Quality Managements practices (management commitment, customer focus, employee engagement and continuous improvement) affected the performance of micro finance institutions in Nyandarua County. Continuous improvement had a significant effect on the micro finance institutions performance. However, the effect of management commitment, customer focus and employee engagement on micro finance institution performance were lowly rated. The study thus concluded that among the Total Quality Management practices under considerations, continuous improvement had the most significant effect on the performance of the micro finance institutions in Nyandarua County. The study recommended that the micro finance institutions should re-evaluate the policies for quality improvements to ensure that management is fully supported to influence desired total quality. Clear guidelines on quality goals achievement should be fully disseminated to the managers to ensure that the right strategies are adopted and implemented.

scholarly journals A Proposed Measurement Instruments for Total Quality Management Practices in Higher Education Institutions

2019 ◽  
Vol 10 (5) ◽  
pp. 36
Author(s):  
Kamarul Bahari Yaakub ◽  
Norsamsinar Samsudin ◽  
Jessnor Elmy Mat Jizat ◽  
Azita Yonus Ahmad
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Employee Engagement ◽  
Continuous Improvement ◽  
Management Practices ◽  
Higher Education Institutions ◽  
Total Quality ◽  
Measurement Instruments ◽  
Business World

The purpose of this paper is to provide a comprehensive Total Quality Management (TQM) practices measurement instruments in Higher Education Institutions (HEIs) based on previous studies. HEIs just like other industries are facing challenges in order to survive. Today, quality has become important and a must for every marketable product or service due to the business world becomes more and more complex and competitive. In this context as a management process, TQM has been accepted to cope with the changes in market environment and to focus on continuous quality improvement. Many authors believed that the principles of TQM can contribute to the continuous improvement of HEIs. This paper provides a measurement instruments for TQM practices that emphasis on continuous improvements for quality measurement in HEIs. This instrument is based on a comprehensive study of previous studies of TQM practice measurement in education. Analysis focuses on customer orientation, continuous improvement, and employee engagement at all levels. This paper proposed nine dimensional measurement instruments that can be used as self-assessment in HEI. These nine dimensions are: leadership or top management commitment; strategic planning; customer focus and satisfaction; measurement, analysis, and knowledge management; human resources management; system and management processes; course delivery; campus facilities; and benchmarking and partnership. Measurement instruments were selected based on number of dimensions used from previous study and customers’ perception on dimensions of quality, their rating of importance and their overall evaluation of the service provider.

scholarly journals Total quality management practices in Indonesian local SME: Understanding the employees Role

2019 ◽  
Vol 10 (2) ◽  
pp. 129-136
Author(s):  
Safitri Lamsah ◽  
Zakky Zamrudi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Small And Medium Enterprises ◽  
Employee Performance ◽  
Total Quality ◽  
Total Respondent ◽  
Two Factors ◽  
Medium Enterprises

Abstract Understanding the schemes of Small and Medium Enterprises (SME’s) managerial capability is becoming important aspects today. Implementing proper strategies and internal policy may create a significant change in SME’s performance. Total Quality Management (TQM) has been being a one of specific measurement on organizational performance. This research was proposed to understand the factor that can affect the TQM’s performance in SME’s by identifying the two factors that can change it. Based on the recent studies, the developed model was employed PLSSEM to analyze the data by total respondent 95 respondent consist of owner and manager. The sample was taken in the area of Sasirangan SME’s in Banjarmasin, Kalimantan Selatan province, Indonesia. Sasirangan is a local fabric developed by its ancestor. The population of Sasirangan SME’s was huge in amount. The results of these studies indicate that both motivation and employee performance can increase the TQM in the SME’s which one of them has a more significant effect. The complete description of finding in this research will be discussed in this research.

Total Quality Management Practices in Multinational Corporations

2017 ◽  
pp. 805-823
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Multinational Corporations ◽  
Management Practices ◽  
Total Quality ◽  
Quality Management Practices ◽  
Supplier Quality Management ◽  
Service Training ◽  
Dynamic Quality

This chapter introduces the practices of Total Quality Management (TQM) in multinational corporations, thus explaining the history, overview, concept, and the various components of TQM. TQM practices and organizational culture, TQM practices and organizational performance (in terms of quality data and reporting, supplier quality management, product and service design, and process management), and the practical application of total quality management in service and manufacturing sectors are discussed. This calls for a change on the part of organization stakeholders to adopt these new practices through an effective in-service training for managers and staff to adequately put these principles into practice and by adopting an effective utilization of human resources to initialize and maintain the attempts to create a dynamic quality system. The chapter argues that applying total quality management practices in multinational corporations will significantly enhance organizational performance and achieve business goals in the global business environment.

scholarly journals The Effect of TQM on firm Performance: Empirical Study in Jordanian Private Airlines

2018 ◽  
Vol 12 (9) ◽  
pp. 140
Author(s):  
Adnan M. Rawashdeh
Keyword(s):  
Firm Performance ◽  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Performance Measures ◽  
Management Practices ◽  
Future Research ◽  
Total Quality ◽  
Quality Management Practices ◽  
And Performance

The purpose of this study was to explre the relationship between total quality management and firm performance, i.e. quality, business and organizational performance in Jordanian private airlines. The design of this study has a quantitative approach. Data was obtained by questionnaire instrument. The respondents of this study are all employees in quality department, maintenance department, human resource department, and operation department. The number of population was 480 employees. Random sampling was used in the study. 340 completed questionnaires were analyzed as a final sample. Three hypotheses have been developed through literature review and tested using descriptive statistical analysis performed by SPSS. The results show that total quality management practices have a positive and significant impact on business, quality, and organizational performance in Jordanian private airlines. The study reports that effective implementation of total quality management practices results in enhancing airline performance. The major limitation of this study is that the study asked for perceived data about actual TQM practices and performance measures, but the respondents might have given desired data, which made their companies sound good, most of the respondents were non managers and from different departments in addition to the quality department, who might not understand to answer the questions accurately. Another limitation was that business performance tenets were measured by using one question per each tenet. Future research may investigate those TQM practices and performance measures in another Jordanian industry.

scholarly journals Total quality management, employee commitment and competitive advantage in Nigerian tertiary institutions. A study of the University of Lagos

2020 ◽  
Vol 8 (2) ◽  
pp. 87
Author(s):  
B.O. Abimbola ◽  
E.O. Oyatoye ◽  
O.G. Oyenuga
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Management Practices ◽  
Employee Commitment ◽  
Total Quality ◽  
Tertiary Institutions ◽  
The University

<p>The quality of education offered by the tertiary institutions in Nigeria in recent times has critically degenerated. Unfortunately, this has led to the unprecedented rise in the poor quality of Nigerian graduates which contributes to the very alarming high rate of unemployment in the country. This article therefore examines the relationship between total quality management (TQM), employee commitment and competitive advantage among tertiary institutions in Lagos State with a particular focus on the University of Lagos, using a survey research design with a random selection of 350 respondents from a population of 2,047 staff strength across the 11 faculties in the university. The data used for this article were derived from a systematic review of the relevant literature and a structured questionnaire. The data obtained from the questionnaire was subjected to descriptive and inferential statistics. The result showed that the adoption of total quality management practices and employee commitment significantly affects competitive advantage. The findings suggest that proper adoption of TQM practices coupled with employee commitment will guarantee competitive advantage outcomes measured in terms of increase in revenue, customer satisfaction and employee satisfaction. TQM and employee commitment through its principles can successfully contribute to enhanced organizational performance and dynamic competitiveness.</p>

scholarly journals Total Quality Management Practices in Boosting Performance of Corporate Hospitals - A Study

2021 ◽  
Vol 2 (1) ◽  
pp. 78-88
Author(s):  
Syeda Amtul Mahaboob
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Management Practices ◽  
Positive Influence ◽  
Total Quality ◽  
Quality Management Practices ◽  
The People ◽  
Foreign Countries ◽  
The City

The Healthcare industry is on its boom in the city of Hyderabad. People not only from various cities of India but also from foreign countries come to Hyderabad for their medical treatment. There are various corporate Hospitals in the city catering to the needs of the people. The management of the Corporate Hospitals being very keen about delivering quality services is maintaining a quality department. Total Quality Management Practices are adopted as one of the ways to ensure quality. The present study is conducted in five Corporate Hospitals of the city to know whether Total Quality Management Practices has any effect on the Organizational Performance of the Hospitals. The data was collected in the form of responses from nurses, doctors, supporting and admin staff of the Hospitals by stratified random sampling method. It was found that there is a positive influence of the total quality management practices on the performance of the Hospitals.

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