Multi-level Security of Information Systems

The misalignment of information systems (IS) components with the rest of an organization remains a critical and chronic unsolved problem in today's complex and turbulent world. This paper argues that the coevolutionary and emergent nature of alignment has rarely been taken into consideration in IS research and that this is the reason behind why IS alignment is so difficult. A view of IS alignment is presented about organizations that draws and builds on complexity theory and especially its focus on coevolution-based self-organized emergent behaviour and structure, which provides important insights for dealing with the emergent nature of IS alignment. This view considers Business/IS alignment as a series of adjustments at three levels of analysis: individual, operational, and strategic, and suggests several enabling conditions – principles of adaptation and scale-free dynamics – aimed at speeding up the adaptive coevolutionary dynamics among the three levels.

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The Management of CRM Information Systems in Small B2B Service Organisations

Enterprise Information Systems ◽

10.4018/978-1-61692-852-0.ch510 ◽

2011 ◽

pp. 1327-1340

Author(s):

Calin Gurau

Keyword(s):

Information Systems ◽

Human Resources ◽

Service Provider ◽

Diagnostic Procedure ◽

Communication Channels ◽

Customer Relationships ◽

Professional Organisation ◽

Multi Level

The new communication and information systems have significantly increased the possibilities offered to professional companies for developing and maintaining long-term customer relationships. However, technology alone cannot ensure the success of CRM strategies. The implementation of a customercentred culture, shared by the entire professional organisation, requires the combination of human resources, expertise and technology in order to identify and satisfy the needs of the existing customers. Considering a sample of French and UK professional SMEs, this chapter investigates the type of CRM strategy implemented by these firms, as well as the usage intensity of various communication channels, both by companies and clients. The satisfaction of client organisations is analysed from a multi-level perspective and a diagnostic procedure is proposed in order to identify the gap between the perceptions service provider firms and clients on various dimensions of the CRM process.

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The Management of CRM Information Systems in Small B2B Service Organisations

Advances in Business Information Systems and Analytics - Enterprise Information Systems for Business Integration in SMEs ◽

10.4018/978-1-60566-892-5.ch025 ◽

2010 ◽

pp. 454-467

Author(s):

Calin Gurau

Keyword(s):

Information Systems ◽

Human Resources ◽

Service Provider ◽

Diagnostic Procedure ◽

Communication Channels ◽

Customer Relationships ◽

Professional Organisation ◽

Multi Level

The new communication and information systems have significantly increased the possibilities offered to professional companies for developing and maintaining long-term customer relationships. However, technology alone cannot ensure the success of CRM strategies. The implementation of a customercentred culture, shared by the entire professional organisation, requires the combination of human resources, expertise and technology in order to identify and satisfy the needs of the existing customers. Considering a sample of French and UK professional SMEs, this chapter investigates the type of CRM strategy implemented by these firms, as well as the usage intensity of various communication channels, both by companies and clients. The satisfaction of client organisations is analysed from a multi-level perspective and a diagnostic procedure is proposed in order to identify the gap between the perceptions service provider firms and clients on various dimensions of the CRM process.

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Best Practices for Implementing Electronic Health Records and Information Systems

Human, Social, and Organizational Aspects of Health Information Systems ◽

10.4018/978-1-59904-792-8.ch007 ◽

2010 ◽

pp. 120-138 ◽

Cited By ~ 3

Author(s):

Beste Kucukyazici ◽

Karim Keshavjee ◽

John Bosomworth ◽

John Copen ◽

James Lai

Keyword(s):

Information Technology ◽

Information Systems ◽

Electronic Health Records ◽

Health Information Technology ◽

Health Information ◽

Technology Implementation ◽

Healthcare Organizations ◽

Implementation Framework ◽

Multi Level ◽

Insight Into

This chapter introduces a multi-level, multi-dimensional meta-framework for successful implementations of EHR in healthcare organizations. Existing implementation frameworks do not explain many features experienced and reported by implementers and have not helped to make health information technology implementation any more successful. To close this gap, we have developed an EHR implementation framework that integrates multiple conceptual frameworks in an overarching, yet pragmatic meta-framework to explain factors which lead to successful EHR implementation, in order to provide more quantitative insight into EHR implementations. Our meta-framework captures the dynamic nature of an EHR implementation through their function, interactivity with other factors and phases, and iterative nature.

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