Manufacturers Satisfaction on Third Party Logistics Providers’ Service Quality

2020 ◽  
Vol 24 (02) ◽  
pp. 2622-2632
Author(s):  
Abdul Khabir Rahmat ◽  
Nasruddin Faisol ◽  
Adi Aizat Yajid ◽  
Muhammad Izwan Mohd Badrillah
Keyword(s):  
Service Quality ◽  
Third Party ◽  
Third Party Logistics

Prioritising the Factors for Analysing Service Quality of 3PL: AHP Approach

2017 ◽  
Vol 13 (1-2) ◽  
pp. 34-42 ◽  
Author(s):  
Anchal Gupta ◽  
Rajesh K. Singh ◽  
P.K. Suri
Keyword(s):  
Supply Chain ◽  
Service Quality ◽  
Third Party ◽  
Quality Of Services ◽  
Third Party Logistics ◽  
Analytical Hierarchical Process ◽  
Evaluation Of Parameters ◽  
Timely Delivery ◽  
Selection Of

Due to wide growth of digitalisation and globalisation, organisations need to serve customer demand with quality services, domestically as well as globally. Organisations always preferred to outsource their supply chain and logistics operations to third-party logistics (3PL) for the purpose of timely delivery and better service quality. This article aimed to find out the key parameters that affect the quality of services provided by 3PL to the organisations. Assets, processes and services are the three broader categories desired by organisations at the time of selection of best 3PL. The evaluation of parameters under these categories has been done by using Analytical Hierarchical Process (AHP) and the ranking of parameters may help the organisations to make the best decision regarding selection of best 3PL among all the available alternatives.

scholarly journals The assessment of service quality for third-party logistics providers in the beverage industry

2020 ◽  
Vol 7 (1) ◽  
pp. 1785214
Author(s):  
Punnatorn Mathong ◽  
Panitas Sureeyatanapas ◽  
Sirawadee Arunyanart ◽  
Thanawath Niyamosoth
Keyword(s):  
Service Quality ◽  
Third Party ◽  
Third Party Logistics ◽  
Beverage Industry

Do the Service Priorities of Companies Outsourcing to 3PL Providers Vary by Industry?

2016 ◽  
Vol 6 (1) ◽  
pp. 64-96 ◽  
Author(s):  
Ioannis Manikas ◽  
Petros Ieromonachou
Keyword(s):  
Service Quality ◽  
Competitive Advantage ◽  
Communication Technology ◽  
Third Party ◽  
Third Party Logistics ◽  
Information Communication ◽  
Logistics Service ◽  
The Uk ◽  
Logistics Service Quality ◽  
Service Gap

This research looks into how well the priorities of third party logistics providers in the UK are aligned to that of their customers and how these priorities change dependent upon industry segment and size. Additionally, it looks into how the levels of information communication technology (ICT) employed by a supplier and their green profile could be affecting their ability to remain competitive. The research confirms previous work that a service gap exists between what clients want against what they are actually receiving. The results of this research present several key findings on logistics service quality priorities in the UK. The study demonstrates that 3PL providers in some cases are focusing on service quality areas which are not aligned to that of their customers. This could mean that currently precious capital is being invested in areas that will either do nothing to improve the service quality perception of their suppliers or worse, be invested in an area that is not significant to the client's competitive advantage.

Exploring the Knowledge, Skills, and Abilities Related to Service Quality: A Third-Party Logistics Perspective

2017 ◽  
Vol 23 (1) ◽  
pp. 467-470 ◽  
Author(s):  
Eta Wahab ◽  
Alina Shamsuddin ◽  
Nor Hazana Abdullah ◽  
Nor Atiqah Aima Roslan
Keyword(s):  
Service Quality ◽  
Third Party ◽  
Third Party Logistics
Sign in / Sign up

Export Citation Format

Share Document