Research on Service Quality, Perceived Value and Consumer Satisfaction of Chinese Third-Party Logistics, The Moderating Effect of Consumer Experience

2019 ◽  
Vol 22 (1) ◽  
pp. 1-23
Author(s):  
Zhen-long Miao ◽  
◽  
Wen Liu ◽  
Tae-Won Kang ◽  
Hyun-Chul Kim
Keyword(s):  
Service Quality ◽  
Consumer Satisfaction ◽  
Perceived Value ◽  
Moderating Effect ◽  
Third Party ◽  
Third Party Logistics ◽  
Consumer Experience

Manufacturers Satisfaction on Third Party Logistics Providers’ Service Quality

2020 ◽  
Vol 24 (02) ◽  
pp. 2622-2632
Author(s):  
Abdul Khabir Rahmat ◽  
Nasruddin Faisol ◽  
Adi Aizat Yajid ◽  
Muhammad Izwan Mohd Badrillah
Keyword(s):  
Service Quality ◽  
Third Party ◽  
Third Party Logistics

scholarly journals ANALISIS PENGARUH PERSEPSI KUALITAS PELAYANAN DAN PERCEIVED VALUE TERHADAP KEPUASAN RELIGIUS UNTUK MENINGKATKAN MINAT MENABUNG ULANG (Studi Pada BNI Syariah Semarang)

2016 ◽  
Vol 13 (1) ◽  
pp. 14
Author(s):  
Hibba Al Kanzu ◽  
Harry Soesanto
Keyword(s):  
Service Quality ◽  
Perceived Value ◽  
Third Party ◽  
Islamic Banking ◽  
Repurchase Intention ◽  
Perceived Service Quality ◽  
Data Analyst ◽  
Regression Test ◽  
Independent Variable ◽  
Positive Effect

The problem in this research is a decrease in the amount of third party funds (savings)are decreased and the high number of closing the savings account of Islamic banking.This research aims to test the power of perceived service quality and perceived value toreligious satisfaction to improve consumer resaving interest in an Islamic Banking insemarang (study in BNI Syariah). This study using three independent variable isperceived service quality and perceived value , variable resaving intention consumer as adependent variable and variable religious satisfaction as intervening.A method of this research technique using probability sample that is random samplingand clusters of sampling to sample as many as 100 of respondents in the middle class andover who had bought an apartment in semarang .A method of data analyst using atechnique double regression analysis , the analysis includes: test the validity of , a test ofreliability , test the assumption of the classics , linear regression test doublet test , test f ,test the coefficients determined and test sobel.The results show significant and positive effect perceived service quality to religioussatisfaction and resaving intention, significant and positive effect perceived value toreligious satisfaction and repurchase intention, and then significant and positive effectreligious satisfaction to repurchase intention.Keywords : Perceived Service Quality, Perceived Value, Religious Satisfaction,Repurchase Intention.

Prioritising the Factors for Analysing Service Quality of 3PL: AHP Approach

2017 ◽  
Vol 13 (1-2) ◽  
pp. 34-42 ◽  
Author(s):  
Anchal Gupta ◽  
Rajesh K. Singh ◽  
P.K. Suri
Keyword(s):  
Supply Chain ◽  
Service Quality ◽  
Third Party ◽  
Quality Of Services ◽  
Third Party Logistics ◽  
Analytical Hierarchical Process ◽  
Evaluation Of Parameters ◽  
Timely Delivery ◽  
Selection Of

Due to wide growth of digitalisation and globalisation, organisations need to serve customer demand with quality services, domestically as well as globally. Organisations always preferred to outsource their supply chain and logistics operations to third-party logistics (3PL) for the purpose of timely delivery and better service quality. This article aimed to find out the key parameters that affect the quality of services provided by 3PL to the organisations. Assets, processes and services are the three broader categories desired by organisations at the time of selection of best 3PL. The evaluation of parameters under these categories has been done by using Analytical Hierarchical Process (AHP) and the ranking of parameters may help the organisations to make the best decision regarding selection of best 3PL among all the available alternatives.

scholarly journals The assessment of service quality for third-party logistics providers in the beverage industry

2020 ◽  
Vol 7 (1) ◽  
pp. 1785214
Author(s):  
Punnatorn Mathong ◽  
Panitas Sureeyatanapas ◽  
Sirawadee Arunyanart ◽  
Thanawath Niyamosoth
Keyword(s):  
Service Quality ◽  
Third Party ◽  
Third Party Logistics ◽  
Beverage Industry

Do the Service Priorities of Companies Outsourcing to 3PL Providers Vary by Industry?

2016 ◽  
Vol 6 (1) ◽  
pp. 64-96 ◽  
Author(s):  
Ioannis Manikas ◽  
Petros Ieromonachou
Keyword(s):  
Service Quality ◽  
Competitive Advantage ◽  
Communication Technology ◽  
Third Party ◽  
Third Party Logistics ◽  
Information Communication ◽  
Logistics Service ◽  
The Uk ◽  
Logistics Service Quality ◽  
Service Gap

This research looks into how well the priorities of third party logistics providers in the UK are aligned to that of their customers and how these priorities change dependent upon industry segment and size. Additionally, it looks into how the levels of information communication technology (ICT) employed by a supplier and their green profile could be affecting their ability to remain competitive. The research confirms previous work that a service gap exists between what clients want against what they are actually receiving. The results of this research present several key findings on logistics service quality priorities in the UK. The study demonstrates that 3PL providers in some cases are focusing on service quality areas which are not aligned to that of their customers. This could mean that currently precious capital is being invested in areas that will either do nothing to improve the service quality perception of their suppliers or worse, be invested in an area that is not significant to the client's competitive advantage.

scholarly journals The Moderating Effect of Involvement in the Relationship Between Customer Behavioral Intentions and Its Antecedents

SAGE Open ◽  
2021 ◽  
Vol 11 (2) ◽  
pp. 215824402110144
Author(s):  
Ersin Eskiler ◽  
Remzi Altunışık
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Behavioral Intentions ◽  
Structural Equation ◽  
Perceived Value ◽  
Moderating Effect ◽  
Equation Modeling ◽  
High Involvement ◽  
Marketing Service ◽  
The Relationship

Future trends in customers’ postpurchasing habits and the identification of the structures that affect the formation of these trends are key determinants of long-term financial performance and competitive advantage for businesses. In the field of marketing, service quality, perceived value and customer satisfaction, and the relationship between these structures are the main factors for the determination of customer loyalty. However, empirical findings have proven to be inadequate in revealing relationships between related structures in low- and high-involvement levels of consumer groups. Therefore, the aim of this study was to examine the moderating effect of involvement in the relationship between the behavioral intentions of members of a sports-fitness center and their antecedents. For the research, face-to-face questionnaires were administered to 842 subjects who had been selected by convenience sampling performed at sports and fitness centers operating in Istanbul, and the collected data were analyzed using the structural equation modeling technique. Our results showed that there were differences in the effects of service quality, perceived value, and customer satisfaction on behavioral intentions among consumer groups in terms of low- or high-involvement levels. This article discussed the theoretical and managerial effects of the obtained results.

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