scholarly journals Student Satisfaction and Continuance Model of Enterprise Resource Planning (ERP) System Usage

Author(s):  
Weli Weli

The rapid growth through the use of Enterprise Resource Planning (ERP) systems by Indonesian companies has been responded by ERP vendors in providing skilled human resources in ERP environment by cooperating with universities. SAP as one of the ERP vendors has also cooperated with Atma Jaya Catholic University of Indonesia Jakarta, particularly for accounting students, training is conducted since 2013. This study will test the satisfaction model for the students after they complete the ERP training using the Technology Acceptance Model (TAM) and Continuance Model framework. This research is an explorative study that examines student satisfaction models in using ERP system. The Technology Acceptance Model and Expectation Continuance Model used to build a proposed model. Data collection was done by distributing questionnaires to 319 trainees at the end of the session. The result of analysis using Partial Least Square SEM method shows that confirmation variable, perceived ease of use, satisfaction with class, and satisfaction with an instructor have affected student satisfaction in using ERP system. Furthermore, satisfaction with class and instructor influence perceived ease of use, and, finally, students 'satisfaction effect on students' intention to keep using. Based on the analysis results can be concluded that students feel satisfied with ERP training and this affects their intentions in using ERP in the future.

2016 ◽  
Vol 11 (10) ◽  
pp. 91 ◽  
Author(s):  
Akca Yasar ◽  
Gokhan Ozer

In order to survive in today’s global competitive environment, businesses have to use information systems during management and production processes. Technology Acceptance Model (TAM) is developed by Davis (1989). According to this model, the use of a new information system depends on perceived ease of use and perceived usefulness variables. This study analyzes the factors that affect the use of Enterprise Resource Planning (ERP) software, which is an information system, in the frame of TAM variables. 236 companies that use these information systems participated in the survey. It is determined that, eleven independent variables, which are taken into consideration in the scope of user characteristics, innovative characteristics, organizational and environmental characteristics factors, have statistically meaningful and positive effect on perceived ease of use and perceived usefulness which represent TAM parameters. Similarly, it is determined that, perceived ease of use and perceived usefulness have a positive and statistically meaningful effect on the use of ERP.


2020 ◽  
Vol 5 (15) ◽  
pp. 117-122
Author(s):  
Nur Zaimah Ubaidillah ◽  
Nur Nadhira Baharuddin ◽  
Nurizwani Kasil ◽  
Farhana Ismail

The changes that happen in technology recently have brought about significant changes in the field of education where it can improve the quality of knowledge with the invention of technology is creative, unique, and of course, it is beneficial to us especially among students. There is a growing number of interests in how these technological platforms are perceived by the users (students) and the effectiveness of these platforms. For this reason, it is essential to investigate the easiness and usefulness of such technology being currently used by students. To further understand the issue, the role of students' perception plays an essential role in the use of technology in education. Therefore, this study focuses on the students' understanding of the use of technology in learning among students at the University Malaysia Sarawak (UNIMAS) by applying the Technology Acceptance Model (TAM). Besides, this is an exploratory study on the impact of TAM on students' perception. An online questionnaire has been distributed, and a total of 113 respondents were collected, which aims to gather insight on the use of technology in the learning system at UNIMAS. Moreover, this study has used various analysis methods such as descriptive analysis, reliability test, factor analysis, and Pearson correlation coefficient and Partial Least Square- Structural Equation Model (PLS-SEM) to investigate the role of perceived ease of use and perceived usefulness in determining the usage of technology in the higher learning institution. The findings in this study revealed that there is a positive relationship from perceived ease of use towards the use of technology among students. The outcome of the study identifies that there is a satisfactory level of technology usage among the respondents. The results also suggest that policymakers should ensure the innovation of technology to consider the ease of use and usefulness of technology (via training and providing mobile-friendly applications) to assist students' learning in the higher learning institution. The limitations of this study are that the sample is collected at the undergraduate level. It is recommended for future research to include respondents from postgraduate levels to see any difference in their perception of technology. Keywords: Technology acceptance model; perception of technology eISSN: 2398-4287© 2020. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v5i15.2374.


2020 ◽  
Vol 21 (2) ◽  
pp. 108-115
Author(s):  
Muhamad F Martasubrata ◽  
Yudi Priyadi

Salah satu UMKM yang paling terkenal dari Bandung adalah UMKM yang bergerak di bidang sandang atau industri pakaian termasuk UMKM Clothing Line.  Namun berkembangnya UMKM di Indonesia akan menimbulkan dampak tersendiri salah satunya dengan bertambah banyaknya pelaku usaha tentu akan berpengaruh pada persaingan dalam bisnis terutama pada bisnis yang sejenis. Untuk menambah daya saing mereka, terdapat suatu sistem rantai pasok elektronik atau e-SCM, namun belum semua pelaku usaha bisa menerima teknologi baru tersebut. Oleh Karena itu dilakukan penelitian tentang kesiapan UMKM mengadopsi e-SCM menggunakan Techonlogy acceptance model (TAM) (Studi pada Clothing Line lokal Bandung) Penelitian ini bertujuan untuk mengetahui kesiapan UMKM Clothing Line dalam menerima teknologi e-SCM menggunakan TAM. Selain itu penelitian ini juga dilakukan untuk mengetahui pengaruh antar variabel Technology Acceptance Model dan memberikan rekomendasi berupa rancangan proses rantai pasok dalam bentuk data flow diagram. Metode yang digunakan adalah kuantitatif deksriptif dengan partisipasi dari 50 responden dengan teknik sampling purposive sampling. Teknik analisis yang digunakan adalah analisis statistik deskriptif dan Partial Least Square (PLS). Variabel yang diteliti adalah ease of use, attitude toward using, precieved of usefulness dan behavior intention to use. Berdasarkan hasil penelitian diketahui bahwa kesiapan UMKM Clothing Line di Bandung dalam mengadopsi e-SCM berada dalam kategori baik dilihat dari ke empat variabel penelitian yang semuanya memiliki skor yang berada dalam kategori ”baik” pada garis kontinuum. Selain itu berdasrkan hasil bootstraping diketahui bahwa terdapat tiga hubungan siginifikan positif yaitu perceived ease of use terhadap perceived of usefulnes, Perceived ease of use terhadap attitude toward using dan perceived of usefulness terhadap intention to use. Sementara itu terdapat dua hubungan yang tidak positif yaitu Perceived of usefullness terhadap attitude toward using dan Attitude toward using terhadap behavioral intention to use. Rekomendasi model proses rantai pasok dibuat dalam bentuk sebuah data flow diagram. Dalam rekomendasi Context Diagram/ Data Flow Diagram yang terdapat lima entitas dan empat data store.


Owner ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 22-30
Author(s):  
Andreuw K. Pantow ◽  
Barno Sungkowo ◽  
Esrie A. N. Limpeleh ◽  
Antonius A. Tand

This study aims to analyze the effect of perceptions of use, perceived ease of use and attitudes on the behavior interest of accounting students in using the Mind Your Own Business Accounting application with the Technology Acceptance Model approach. Data collection was carried out through a survey with a questionnaire to accounting students at Politeknik Negeri Manado. Analysis of research data using Partial Least Square. The results showed that when students felt the benefits and convenience of using accounting applications for the financial reporting process, it made them have the attitude to accept the use of these applications. Furthermore, the perceived benefits of using the application and the positive attitude of students towards the use of accounting applications affect their intention to use the application. Conversely, the findings of this study do not prove the effect of ease of use of applications on the intention to use accounting applications as a means of making financial reports.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Izra Berakon ◽  
Muhammad Ghafur Wibowo ◽  
Achmad Nurdany ◽  
Hendy Mustiko Aji

Purpose The increasing number of tourists in the Muslim world every year has encouraged digital business developers and the Sharia banking industry to integrate halal product and service apps with the Sharia mobile banking system. The fourth wave of the industrial revolution has changed the consumer paradigm, creating a young generation that uses digital service transaction systems in their daily lives. This paper aims to investigate the factors that determine intention to use halal tourism apps amongst Muslim tourists to provide insights promoting the development of halal tourism in Indonesia. Design/methodology/approach The research was conducted using an online survey approach. The sample comprised 205 Muslim Millennial and Generation Z travellers. The data collected were analysed using partial least square structural equation modelling. There were three analysis stages: evaluation of the measurement model, assessment of the structural model and hypothesis testing. Findings The findings indicated that trust mediated the relationship between perceived ease of use and perceived usefulness on individual intentions and that halal knowledge positively and significantly impacted individual intentions. In contrast, religiosity was not a significant influence on individual intentions. Originality/value The paper expanded the technology acceptance model by incorporating the key constructs of halal knowledge, religiosity and trust into an integrated research framework; this represented a novel step, especially in the context of halal tourism. The finding that trust mediated the relationship between perceived ease of use and perceived usefulness fills a gap in previous research, which has rarely included the trust construct in technology acceptance models.


2018 ◽  
Vol 8 (2) ◽  
pp. 166
Author(s):  
Aris Puji Widodo ◽  
Farid Agushybana ◽  
Sutopo Patria Jati

This study is a quantitative research that has a goal to measure the level of user acceptance of EWSKIA information system based on perception. EWSKIA is a healthcare application tool used to perform the process of recording and monitoring the health conditions of pregnant and childbirth mothers. The model used in this research is using Technology Acceptance Model (TAM) model with 3 variables, namely Perceived Ease of Use (PEOU), Perceived Usefulness (PU), and Behavioral Intention to Use (BITU). This variable consists of independent variables namely PEOU and PU, and the dependent variable is BITU. The respondents were 145 midwives from Grobogan District, Temanggung Regency and Salatiga City. Data analysis to conduct causal relationships between variables using Partial Least Square (PLS). The results of this study statistically show that the 3 hypotheses of H1, H2, and H3 adopted from the TAM model have a positive and significant influence. This is indicated by the value of the regression coefficient is positive and the coefficient of P value is less than 0.005


2018 ◽  
Vol 16 (1) ◽  
pp. 39-48
Author(s):  
Yitno Utomo ◽  
Djoko Adi Walujo

Konstruk Technology Acceptance Model yang sering dikenal dengan TAM merupakan konsep yang dipakai untuk mengukur kehandalan sebuah aplikasi teknologi.  Kebanyakan untuk mengetahui seberapa handal sebuah teknologi yang diluncurkan dengan persepsi yang dibuat oleh masyarakat. Pada penelitian ini yang hendak diukur dalam TAM adalah layanan Perusahaan Daerah Air Minum (PDAM) Surya Sembada Kota Surabaya yang telah meluncurkan Mobile Application. Metode penelitian  dengan  Jenis penelitian ini menggunakan pendekatan penelitian eksplanatori  (explanatory research). Sampel yang dipilih adalah 76 orang pelanggan PDAM Surya Sembada Kota Surabaya di Wilayah Kelurahan Dukuh Menanggal Kecamatan Gayungan Kota Surabaya. Analisa data menggunakan Partial Least Square (PLS). Kesimpulannya adalah  Ada Pengaruh persepsi kemudahan  (perceived ease of use) terhadap transaksi sesungguhnya (actual usage)  pengguna mobile application PDAM Surya Sembada Kota Surabaya karena nilai thitung  = 7,033 ( > 1,96) artinya pengguna aplikasi ini lebih memilih konstruk kemudahan sebagai alasan untuk  melakukan transaksi informasi tagihan rekening dibandingkan dengan konstruk yang lain yaitu persepsi kegunaan dan persepsi sikap konsumen.


2017 ◽  
Vol 11 (3) ◽  
Author(s):  
Silvia Shinta Devi ◽  
Aryo Dewanto ◽  
Lukman Hakim

The health system in Indonesia has major changes by the enactment of National Health Insurance program. Medical resume takes an important role in health insurance claims, so delayed and incomplete medical resume completion will disrupt the process of insurance claims. This study aimed to determine effects of perceived ease of use, perceived usefulness, and attitude on doctor’s acceptance in completing medical resume at Dr. Radjiman Wediodiningrat Lawang Psychiatric Hospital based on Technology Acceptance Model. Technology Acceptance Model was used as a model in this study because medical resume is one form of information technologies that is still done manually. Data collection for this study was conducted in March 2016 by using questionnaires given to 32 doctors at Dr. Radjiman Wediodiningrat Lawang Psychiatric Hospital. Five-level Likert scale was used to measure each item of variables. The data were analyzed using Partial Least Square. The result showed that in general, physician acceptance at Dr. Radjiman Wediodiningrat Lawang Psychiatric Hospital againts medical resume charging is in the high category and has perceived useful and attitude in both categories, while perceived ease of use is in the medium category.AbstrakSistem kesehatan di Indonesia mengalami perubahan besar dengan diberlakukannya program Asuransi Kesehatan Nasional. Resume medis memiliki peran penting dalam klaim asuransi kesehatan, sehingga resume medis yang terlambat dan tidak lengkap akan mengganggu proses klaim asuransi. Penelitian ini bertujuan untuk mengetahui pengaruh persepsi kemudahan penggunaan, persepsi manfaat, dan sikap pada penerimaan dokter dalam menyelesaikan resume medis. di Dr Radjiman Wedyodiningrat Psychiatric Hospital Lawang berdasarkan Technology Acceptance Model. Technology Acceptance Model digunakan sebagai model dalam penelitian ini karena resume medis merupakan salah satu bentuk teknologi informasi yang masih dilakukan secara manual. Pengumpulan data untuk penelitian ini dilakukan pada bulan Maret 2016 dengan menggunakan kuesioner yang diberikan kepada 32 dokter di Rumah Sakit Jiwa Dr Radjiman Wediodiningrat Lawang. Skala Likert lima tingkat digunakan untuk mengukur setiap item variabel. Data dianalisis dengan menggunakan Partial Least Square. Hasil penelitian menunjukan bahwa secara umum, acceptance dokter di RSJ Dr. Radjiman Wediodiningrat Lawang terhadap pengisian resume medis masuk dalam kategori ringgi dan memiliki perceived usefulness and attitude yang dalam kategori baik, sedangkan perceived ease of use dalam kategori sedang.


2015 ◽  
Vol 41 (1) ◽  
Author(s):  
Etienne Erasmus ◽  
Sebastiaan Rothmann ◽  
Chrizanne Van Eeden

Orientation: Enterprise resource systems have not always led to significant organisational enhancement and many projects in which these systems have been implemented turn out to be over budget, not on time and unsuccessful.Research purpose: The aim of this study was to test the technology acceptance model within a South African SAP® Enterprise Resource Planning user environment.Motivation for the study: No study could be traced in which the technology acceptance model has been evaluated in the South African context.Research approach, design and method: A cross-sectional survey design was used. The 23-item Technology Acceptance Model Questionnaire was deployed amongst SAP® Enterprise Resource Planning users (N = 241). Main findings: The results confirmed significant paths from perceived usefulness of the information system to attitudes towards and behavioural intentions to use it. Furthermore, behavioural intention to use the system predicted actual use thereof. Perceived ease of use indirectly affected attitudes towards and behavioural intentions to use via perceived usefulness of the information system.Practical/managerial implications: Practitioners should build user confidence by ensuring the ease of use of a new system, providing relevant education, training and guidance and reiterating its usefulness and future added value to the user’s job and career.Contribution/value-add: This study contributes to scientific knowledge regarding the influence of individuals’ perceptions of information system usage on their attitudes, behavioural intentions and actual use of such a system.


2021 ◽  
Vol 8 (2) ◽  
pp. 128-136
Author(s):  
Anang Zakaria

Abstrak - Pendataan lapangan Sensus Penduduk 2020 (SP2020) telah selesai dilakukan pada bulan September.  Kegiatan pendataan lanjutan adalah pelaksanaan SP2020 Long Form pada bulan Agustus-September 2021.  Untuk keperluan pemantauan perkembangan pendataan maka BPS Provinsi NTB membuat sistem monitoring pelaporan pendataan petugas sensus.  Dashboard Monitoring Pendataan SP2020 berbasis web digunakan sebagai media informasi perkembangan kegiatan lapangan yang dapat dimanfaatkan oleh pemantau, kepala satuan kerja, subject matter dan unit kerja pengolahan data di seluruh Satuan Kerja Organsiasi.  Penelitian ini bertujuan untuk melihat penerimaan dashboard monitoring pendataan SP2020 September oleh pengguna.  Hasil analisis penerimaan ini selanjutnya digunakan sebagai masukan untuk pengembangan Dashboard Monitoring Pendataan SP2020 Long Form.  Analisis penerimaan Dashboard Monitoring Pendataan SP2020 menggunakan Technology Acceptance Model (TAM).  Penghitungan analisis data menggunakan Partial Least Square-Structural Equation Model (PLS-SEM) dengan bantuan perangkat lunak SmartPLS versi 3.  Hasil analisis data menyimpulkan bahwa seluruh hipotesis yang menghubungkan variabel laten dinyatakan diterima. Hasil penelitian memperlihatkan ada pengaruh Behavioral Intention (BI) terhadap Use Behavior (UB), ada pengaruh Perceived Usefulness (PU) dan Perceived Ease of Use (PEoU) terhadap Behavioral Intention (BI), ada pengaruh Output Quality (OQ) terhadap Perceived Usefulness (PU) serta ada pengaruh Computer Self Efficacy (CSE) terhadap Perceived Ease of Use (PEoU).   Kata Kunci : SP2020 Long Form, Technology Acceptance Model, Partial Least Square, Structural Equation Model, Output Quality, Computer Self Efficacy, Perceived Usefulness, Perceived Ease of Use, Behavioral Intention, Use Behavior


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