Customer Journey Construction of the Indonesian Open-Education Resources Platform
2019 ◽
Vol 14
(24)
◽
pp. 18
Keyword(s):
Indonesia Open-Educational Resources (IOER) need an approach to design a massive open online course (MOOC) interaction to accommodate users’ needs and suggestions. The purpose of this research is to implement customer journey as an alternative approach for developing a MOOC’s interaction design. An online questionnaire, requirement gathering, prototyping, and contextual interview were used to support this research. As a result, there are three phases of customer journey consisting of planning, learning, and completion. In addition, a MOOC interaction design prototype was produced to depict the result.
2020 ◽
Vol 8
(3)
◽
pp. 96-101
Keyword(s):
Keyword(s):
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