scholarly journals Global economy of signs and selves: A view of work regimes in call centers in the Philippines

2009 ◽  
Vol 51 (3) ◽  
pp. 343-360
Author(s):  
Alinaya Sybilla L. Fabros
2020 ◽  
Vol 2020 (262) ◽  
pp. 97-122 ◽  
Author(s):  
Hans J. Ladegaard

AbstractMany people in developing countries are faced with a dilemma. If they stay at home, their children are kept in poverty with no prospects of a better future; if they become migrant workers, they will suffer long-term separation from their families. This article focuses on one of the weakest groups in the global economy: domestic migrant workers. It draws on a corpus of more than 400 narratives recorded at a church shelter in Hong Kong and among migrant worker returnees in rural Indonesia and the Philippines. In sharing sessions, migrant women share their experiences of working for abusive employers, and the article analyses how language is used to include and exclude. The women tell how their employers construct them as “incompetent” and “stupid” because they do not speak Chinese. However, faced by repression and marginalisation, the women use their superior English language skills to get back at their employers and momentarily gain the upper hand. Drawing on ideologies of language as the theoretical concept, the article provides a discourse analysis of selected excerpts focusing on language competence and identity construction.


2012 ◽  
Vol 7 (1) ◽  
Author(s):  
Fructuoso C. Baliton

An understanding of personality contributes to an understanding of organizational behavior in that we expect a predictable interplay between an individual’s personality and his or her tendency to behave in certain ways (Jacob 1995). Most organizations today must achieve high performance in the context of a competitive and complex global environment (Porter 1998). This descriptive survey correlation method of research aimed to determine whether the management foundations of secondary school heads were related to their global readiness index. The findings of this study may serve as a basis to take their strong personal characteristics as skills that should be nurtured and to take their good points as starting points to consider where and how to further pursue the development of their managerial skills and competencies. This may also serve as a feedback to work hard to grow and develop continually in the management foundations considering that their successes as 21st century managers may well rest on an initial awareness of the importance of these basic management foundations and that they must be comfortable with the global economy and the global diversity that it holds. Chi-square established that their management foundations are not significantly related to their global readiness index. Keywords – management, personal characteristics, globalization, global awareness and cultural sensitivity


2009 ◽  
Vol 29 ◽  
pp. 145-167 ◽  
Author(s):  
Liz Hamp-Lyons ◽  
Jane Lockwood

Workplace language assessment poses special issues for language testers, but also, when it becomes very large scale, it poses issues for language policy. This article looks at these issues, focusing on the offshore and outsourcing (O&O) industry as it is transitioning from native-speaking (NS) countries into nonnative-speaking (NNS) destinations such as India and the Philippines. This is obviously most impacted in call centers, where the ability of customer service representatives (CSRs) to communicate with ease with their native-English speaking customers is central to business success and can be key to a nation's economy. Having reviewed the (limited) research in this area, we take the Philippines as our example to explore how government, academe, and the business sector are dealing with the language proficiency and personnel-training issues caused by the exponential growth in this industry. Appropriate language assessments that are practical, while also being valid and reliable, are critical if the Philippines is to retain its position in this emerging market. Currently, call centers in Philippines complain of very poor recruitment rates due to poor language ability, and of poor quality communication outcomes measures: But how do they assess these key areas? We describe and evaluate the current situation in call center language assessment in the Philippines and discuss possible ways forward, for the Philippines and for the O&O industry more broadly.


2020 ◽  
Vol 97 ◽  
pp. 159-179
Author(s):  
Ulbe Bosma

The geographical term “Southeast Asia” dates from the 1930s, and came to denote a topic for academic studies in the early days of the Cold War. As such, it includes Vietnam, Cambodia, Laos, Indochina, Thailand, Myanmar, Malaysia, Brunei, and the Philippines. Southeast Asia has become thoroughly incorporated in the global economy over the past 150 years; first, as a producer of commodities, and later, as a supplier of cheap garments and electronic components. Under Dutch colonialism and British hegemony—the latter established by the conquest of Burma and the imposition of free trade on Siam and the Philippines in the 1850s—Southeast Asia was turned into a key provider of commodities for the industrializing countries. During high colonialism, from 1870 to 1930, the region became increasingly intertwined, via Singapore as the central port and through the role of mainland Southeast Asia as the rice basket for the plantations of maritime Southeast Asia. After the Second World War, the region was the world's most violent frontier of containment for communist expansion. In recent decades, Southeast Asia has become integrated in global commodity chains as a producer of cheap industrial goods, often as a subcontractor for more advanced economies, such as those of Hong Kong, Korea, Taiwan, and later on, Southeast China.


Author(s):  
Maria Divina Grazia Z. Roldan ◽  
Antonio R. Zamora ◽  
Frederick D. Amores

The Philippines has already embraced today’s fast-paced global economy. The worldwide advent of e-commerce has driven the Philippine business community to deal with changes in the way business is conducted–extending its reach, working to provide better services for customers, working more closely with suppliers and partners, and tapping new markets. Developments characterized by the new global economy require a shift in the management paradigm of enterprises which gives premium on competitiveness, multifunctionality, and flexibility. This requires managing the technological factors of the enterprise (managing technology and managing with technology) and managing the enterprise for controlled change and stability (Khalil, 2000).


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