Key Enablers for Knowledge Management for Australian Not-for-Profit Organizations

2017 ◽  
pp. 628-648
Author(s):  
Craig Hume ◽  
Margee Hume
Keyword(s):  
Knowledge Management ◽  
Employee Engagement ◽  
Knowledge Worker ◽  
Integrated Approach ◽  
Volunteer Retention ◽  
For Profit ◽  
Not For Profit ◽  
Grant Applications ◽  
And Performance ◽  
Government Grant

Not-for-Profit (NFPs) organizations operate in an increasingly competitive marketplace for funding, staff and volunteers, and donations. Further, NFPs, both in Australia and internationally, are growing rapidly in number in response to increasing needs for humanitarian services and environmental sustainability that local and national governments and established international aid organizations cannot or struggle to provide effectively. Many NFPs are being driven to adopt more commercial practices in order to improve their donor appeal, government grant applications, staff/volunteer retention, and service delivery. Knowledge Management (KM) is one such “corporate” practice being explored to address the increasingly competitive environment. Although the concept of knowledge management may be basically understood in NFPs, researchers and NFP managers are yet to explore and fully understand the complex inter-relationships of organizational culture, ICT, internal marketing, employee engagement, and performance management as collective enablers on the capture, coordination, diffusion, and renewal of knowledge in a NFP environment. This chapter presents research into the relationship of KM with those enabling elements and presents an implementation model to assist NFPs to better understand how to plan and sustain KM activity from integrated organisational and knowledge worker perspectives. The model emphasises an enduring integrated approach to KM to drive and sustain the knowledge capture and renewal continuum. The model provides an important contribution on “how to” do KM.

Key Enablers for Knowledge Management for Australian Not-for-Profit Organizations

2014 ◽  
pp. 17-35 ◽  
Author(s):  
Craig Hume ◽  
Margee Hume
Keyword(s):  
Knowledge Management ◽  
Employee Engagement ◽  
Knowledge Worker ◽  
Integrated Approach ◽  
Volunteer Retention ◽  
For Profit ◽  
Not For Profit ◽  
Grant Applications ◽  
And Performance ◽  
Government Grant

Not-for-Profit (NFPs) organizations operate in an increasingly competitive marketplace for funding, staff and volunteers, and donations. Further, NFPs, both in Australia and internationally, are growing rapidly in number in response to increasing needs for humanitarian services and environmental sustainability that local and national governments and established international aid organizations cannot or struggle to provide effectively. Many NFPs are being driven to adopt more commercial practices in order to improve their donor appeal, government grant applications, staff/volunteer retention, and service delivery. Knowledge Management (KM) is one such “corporate” practice being explored to address the increasingly competitive environment. Although the concept of knowledge management may be basically understood in NFPs, researchers and NFP managers are yet to explore and fully understand the complex inter-relationships of organizational culture, ICT, internal marketing, employee engagement, and performance management as collective enablers on the capture, coordination, diffusion, and renewal of knowledge in a NFP environment. This chapter presents research into the relationship of KM with those enabling elements and presents an implementation model to assist NFPs to better understand how to plan and sustain KM activity from integrated organisational and knowledge worker perspectives. The model emphasises an enduring integrated approach to KM to drive and sustain the knowledge capture and renewal continuum. The model provides an important contribution on “how to” do KM.

scholarly journals How performance measurement influences stakeholders in not-for-profit organizations

2017 ◽  
Vol 37 (9) ◽  
pp. 1164-1184 ◽  
Author(s):  
Haley Allison Beer ◽  
Pietro Micheli
Keyword(s):  
Performance Measurement ◽  
Single Case ◽  
Institutional Logics ◽  
Performance Goals ◽  
Content Type ◽  
For Profit ◽  
Not For Profit ◽  
And Performance ◽  
The Uk

Purpose The purpose of this paper is to examine the influences of performance measurement (PM) on not-for-profit (NFP) organizations’ stakeholders by studying how PM practices interact with understandings of legitimate performance goals. This study invokes institutional logics theory to explain interactions between PM and stakeholders. Design/methodology/approach An in-depth case study is conducted in a large NFP organization in the UK. Managers, employees, and external partners are interviewed and observed, and performance-related documents analyzed. Findings Both stakeholders and PM practices are found to have dominant institutional logics that portray certain goals as legitimate. PM practices can reinforce, reconcile, or inhibit stakeholders’ understandings and propensity to act toward goals, depending on the extent to which practices share the dominant logic of the stakeholders they interact with. Research limitations/implications A theoretical framework is proposed for how PM practices first interact with stakeholders at a cognitive level and second influence action. This research is based on a single case study, which limits generalizability of findings; however, results may be transferable to other environments where PM is aimed at balancing competing stakeholder objectives and organizational priorities. Practical implications PM affects the experience of stakeholders by interacting with their understanding of legitimate performance goals. PM systems should be designed and implemented on the basis of both their formal ability to represent organizational aims and objectives, and their influence on stakeholders. Originality/value Findings advance PM theory by offering an explanation for how PM influences attention and actions at an individual micro level.

scholarly journals Knowledge management and performance: developing a theoretical approach to knowledge workers’ productivity, and practical tools for managers

2016 ◽  
Vol 14 (3) ◽  
pp. 667-676
Author(s):  
Deniel J. Adriaenssen ◽  
Dagny A. Johannessen ◽  
Jon-Arild Johannessen
Keyword(s):  
Knowledge Management ◽  
Theoretical Approach ◽  
Knowledge Workers ◽  
Knowledge Worker ◽  
Jel Classification ◽  
Worker Productivity ◽  
Productivity Theory ◽  
And Performance

Issue: The number of knowledge workers continues to grow, but we know little about what factors will promote knowledge workers’ productivity. Problem for discussion: How can managers promote knowledge workers’ productivity? Purpose: To develop aspects of a theory to promote knowledge workers’ productivity. Method: Conceptual generalization. Findings: Seven propositions (a mini-theory) for knowledge workers’ productivity. Keywords: knowledge worker, productivity, theory. JEL Classification: M1

Leveraging social media for knowledge management healthcare capability

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ellen Belitzky ◽  
Christian Bach ◽  
Erika Belitzky
Keyword(s):  
Social Support ◽  
Social Media ◽  
Knowledge Management ◽  
Pediatric Oncology ◽  
Healthcare Sector ◽  
Social Implications ◽  
Oncology Patients ◽  
Content Type ◽  
For Profit ◽  
Not For Profit

Purpose This study aims to understand how healthcare social media offer nonmedical psycho-social support for pediatric oncology patients and their care community and how social media can be exploited for healthcare knowledge management. Design/methodology/approach Social media capabilities were identified and categorized based on psycho-social support services for pediatric oncology patients, caregivers and their community of care. Data were collected from 187 service sites representing more than 100 organizations. These broadly defined capabilities in trusted care organizations were analyzed to understand use of social media in providing psycho-social support. Findings Analysis revealed resource guides, stories and in-person support at clinics as the most prevalent forms of technology-guided psycho-social support. Privacy, security and information integrity rose as technical challenges for interactive social media platforms. Medical community trust is inconsistent, leading to immature adoption of critical psycho-social support as a knowledge management source. Findings further indicate the not-for-profit support sector provides robust social media capabilities compared to the healthcare sector. Research limitations/implications Future research may extend to maturing healthcare and not-for-profit sector services and to private sector products such as mobile applications and other technologies. Practical implications Survivor and caregiver quality of life depend on psycho-social support communities and services delivered via social media. Social implications Child protection social implications require significant attention due to sensitivity of security, privacy concerns and longevity of digital footprints for pediatric patients. Originality/value Research demonstrates opportunity for medical provider, healthcare organization, not-for-profit sector, patient and caregiver cooperation using social media. Data indicate healthcare technology systems leveraging social media can extend knowledge management capability beyond organization boundaries.

Innovation orientation and performance in the not-for-profit sector

2020 ◽  
Vol 23 (4) ◽  
pp. 540
Author(s):  
Mark Klassen ◽  
C. Brooke Dobni ◽  
Veronica Neufeldt
Keyword(s):  
For Profit ◽  
Not For Profit ◽  
And Performance

Taking Charities Seriously

2010 ◽  
Vol 6 (4) ◽  
pp. 87-97 ◽  
Author(s):  
Kathleen E. Greenaway ◽  
David C. H. Vuong
Keyword(s):  
Knowledge Management ◽  
Management Research ◽  
Voluntary Service ◽  
Research Issues ◽  
For Profit ◽  
Not For Profit ◽  
Management Approaches ◽  
Society Research

The voluntary service not-for-profit sector (VSNFP), also called the charitable sector, is a neglected setting for knowledge management research. It is also an area with distinctive characteristics that preclude direct importation of knowledge management approaches developed for the for-profit sector. In this paper, the authors adapt a model for examining knowledge management research issues to the charitable sector and examine what is known about knowledge management in this important sector of society. Research and practitioner suggestions are provided.

Sign in / Sign up

Export Citation Format

Share Document