Enterprise Systems, Power and Improvisation

2018 ◽  
pp. 237-267
Author(s):  
David W. Wainwright ◽  
Teresa S. Waring
Keyword(s):  
Enterprise Systems ◽  
Digital Technologies ◽  
Lessons Learned ◽  
Theory And Practice ◽  
Organizational Environments ◽  
Integrated Technology ◽  
Sociotechnical Theory ◽  
Working Practices ◽  
The Impact

Enterprise systems (ES) have been extensively procured in large organizations but much research fails to develop sociotechnically informed approaches that facilitate their implementation whilst understanding the impact of integrated technology on professional working practices within complex organizational environments. This chapter takes a critically informed sociotechnical approach to power and improvisation in ES implementation. The contribution is a combined “circuits of power-improvisation” (CPI) framework which can facilitate a better understanding of ES implementation, sociotechnical theory, and practice. Practical lessons learned from the study may potentially be used to avoid some of the problems experienced with the over-zealous and rapid introduction of digital technologies into university organizations where the risk is that they become a student mass production system. It highlights the important role of power and improvisation, enabled and afforded by new digital technologies, in what may be misrepresented as planned strategic and deliberate organizational change.

Enterprise Systems, Power and Improvisation

2021 ◽  
pp. 1593-1615
Author(s):  
David W. Wainwright ◽  
Teresa S. Waring
Keyword(s):  
Enterprise Systems ◽  
Digital Technologies ◽  
Lessons Learned ◽  
Theory And Practice ◽  
Organizational Environments ◽  
Integrated Technology ◽  
Sociotechnical Theory ◽  
Working Practices ◽  
The Impact

Enterprise systems (ES) have been extensively procured in large organizations but much research fails to develop sociotechnically informed approaches that facilitate their implementation whilst understanding the impact of integrated technology on professional working practices within complex organizational environments. This chapter takes a critically informed sociotechnical approach to power and improvisation in ES implementation. The contribution is a combined “circuits of power-improvisation” (CPI) framework which can facilitate a better understanding of ES implementation, sociotechnical theory, and practice. Practical lessons learned from the study may potentially be used to avoid some of the problems experienced with the over-zealous and rapid introduction of digital technologies into university organizations where the risk is that they become a student mass production system. It highlights the important role of power and improvisation, enabled and afforded by new digital technologies, in what may be misrepresented as planned strategic and deliberate organizational change.

scholarly journals Enterprise Systems Adoption

2016 ◽  
Vol 3 (1) ◽  
pp. 49-66 ◽  
Author(s):  
Teresa Waring ◽  
David Wainwright ◽  
Dimitra Skoumpopoulou
Keyword(s):  
Organizational Change ◽  
Enterprise Systems ◽  
Analytical Framework ◽  
Ethnographic Study ◽  
Theory And Practice ◽  
Integrated Systems ◽  
Pertinent Literature ◽  
Organizational Environments ◽  
Sociotechnical Theory

Enterprise wide integrated systems (ES) have been extensively procured in large organizations but much research fails to develop sociotechnically informed approaches that facilitate their implementation within complex organizational environments. In this paper the authors take a critically informed sociotechnical approach to power and improvisation in ES implementation. A review and synthesis of the pertinent literature, has led to the development of an analytical framework. This framework has been used to explore these concepts through a longitudinal, ethnographic study of an ES within a UK university. The contribution of this paper is a combined ‘circuits of power-improvisation' (CPI) framework which can facilitate a better understanding of ES implementation, sociotechnical theory and practice. Lessons learnt from the study may potentially be used to avoid some of the problems experienced due to the lack of recognition of the important role of power and improvisation in what may be misrepresented as planned strategic and deliberate organizational change.

The impact of a crisis on entrepreneurial orientation of family firms: The role of organisational decline and generational change

2021 ◽  
pp. 026624262110366
Author(s):  
Ana M Moreno-Menéndez ◽  
Unai Arzubiaga ◽  
Vanessa Díaz-Moriana ◽  
José C Casillas
Keyword(s):  
Entrepreneurial Orientation ◽  
Family Firms ◽  
Theory And Practice ◽  
Stability And Convergence ◽  
Generational Change ◽  
Entrepreneurial Behaviour ◽  
Temporal Aspects ◽  
Alternative Hypotheses ◽  
The Impact

This article critically analyses entrepreneurial orientation (EO) in family firms after a major crisis, to investigate how firms with equal initial levels of EO reach different levels over time. Based on two alternative hypotheses (stability and convergence), we analysed whether the EO of family firms remains intact, strengthens, or weakens after a crisis. Based on an examination of a database of 151 family firms collected in 2004 and 2017, our findings reveal that compared to firms with higher pre-crisis EO levels, those with lower levels saw a larger increase post crisis. Furthermore, unlike the latter group, the former was able to maintain high pre-crisis levels even after the crisis. In addition, we also we found this relationship between pre-crisis and post-crisis EO levels to be influenced by two key periodic discontinuities, namely, organisational decline and generational change contingencies. These findings advance our understanding of temporal aspects of EO and heterogeneous entrepreneurial behaviour among family firms with significant implications for both theory and practice.

Identifying the Role of Digital Technologies in Sport Spectators Customer Experiences through Qualitative Approach

2021 ◽  
Vol 8 (2) ◽  
pp. 141-160
Author(s):  
Ekaterina Glebova ◽  
Michel Desbordes
Keyword(s):  
Literature Review ◽  
Sport Management ◽  
New Technologies ◽  
Digital Technologies ◽  
Primary Data ◽  
Technological Transformation ◽  
Consumption Culture ◽  
International Sport ◽  
The Impact

The massive uptake of digital technologies has changed the way how fans and the sports service field communicate and interact. In the current paper, we would like to emphasize the role of technology holistically in sport spectators customer experiences (SSCX) as a "game-changer" marketing in sports and the digitalization of SSCX. In this paper, we aim to explore and qualitatively describe by interviewees verbatim how new technologies impact SSCX. It draws on the literature review, combined with the primary data collected on unstructured interviews with international sport management and technology experts (N=10). It brings sports marketing insights followed by examples from industry professionals. Iterative analysis of data combined with literature review let us achieve to outline the crucial points and trends of technological transformations in sports spectacle. We offer an updated perspective on the SSCX through the prism of the impact of digital technologies and reshaping sports consumption culture. To this end, we develop a conceptual model that captures the nature of modern SSCX influenced by digital technologies. Keywords: technological transformation, sports spectacle, customer experience, co-creation, connectivity

scholarly journals Entrepreneurial Intentions of Pakistani Students: The Role of Entrepreneurial Education, Creativity Disposition, Invention Passion & Passion for Founding

2018 ◽  
Vol 10 (3) ◽  
pp. 76 ◽  
Author(s):  
Temoor Anjum ◽  
Sara Ravan Ramzani ◽  
Muhammad Farrukh ◽  
Valliappan Raju ◽  
Nida Nazar ◽  
...  
Keyword(s):  
University Students ◽  
Partial Least Square ◽  
Theory And Practice ◽  
Least Square ◽  
Entrepreneurial Intentions ◽  
Equation Modeling ◽  
Entrepreneurial Education ◽  
Entrepreneurial Passion ◽  
The Impact

The purpose of this study was to investigate the impact of entrepreneurial education on entrepreneurial intentions of the university students, moreover, a mediating role of  Entrepreneurial Passion, Perceived Creativity Disposition and Entrepreneurial Passion was also assessed. Data were collected from 595 university students; Partial least square technique was used with the help of SmartPLS software. Results of partial least square structural equation modeling showed that all the hypothesized direct and indirect relationship were supported. Possible implications for theory and practice are discussed in detailed.

scholarly journals Building Customer Loyalty in Intercultural Service Encounters: The Role of Service Employees’ Cultural Intelligence

2019 ◽  
Vol 27 (2) ◽  
pp. 56-75 ◽  
Author(s):  
Nicholas G. Paparoidamis ◽  
Huong Thi Thanh Tran ◽  
Constantinos N. Leonidou
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Cultural Intelligence ◽  
Emerging Market ◽  
Theory And Practice ◽  
Service Encounters ◽  
Research Attention ◽  
Service Employees ◽  
The Impact

Intercultural service encounters, in which customers and service employees from different cultures interact, are becoming more common in the market. Despite the importance of such encounters for international marketers, limited research attention has been directed to this area. Drawing on social exchange theory, this study examines how frontline employees’ cultural intelligence (CQ) influences customer loyalty outcomes of service quality perceptions. Specifically, the authors propose that the three components of CQ—cognitive, emotional/motivational, and physical—have differential moderating effects on the perceived service quality (PSQ)–customer loyalty link and that these effects vary across two national markets. Data collected with a multirespondent (i.e., frontline service employees and customers) cross-cultural research design indicate that cognitive CQ negatively mitigates the impact of PSQ on customer loyalty in an emerging-market context while emotional/motivational CQ has a positive moderating effect in a mature-market setting. When service employees have high physical CQ, the positive role of PSQ in creating and maintaining customer loyalty is strengthened in both markets. The authors discuss these implications for theory and practice.

scholarly journals Building Resilient, Smart Communities in a Post-COVID Era

2021 ◽  
Vol 10 (2) ◽  
pp. 18-26
Author(s):  
Aoife Doyle ◽  
William Hynes ◽  
Stephen M. Purcell
Keyword(s):  
Regional Growth ◽  
Transformational Change ◽  
Short Article ◽  
Rapid Changes ◽  
Working Practices ◽  
Dramatic Shift ◽  
Smart Communities ◽  
Sustainable Recovery ◽  
The Impact

The COVID-19 pandemic spread rapidly throughout the world in early 2020. Beyond the substantial health impacts, the crisis has served as a catalyst for a dramatic shift in working practices, a greater reliance on technology, and a subsequent reduction in air pollution and greenhouse gas emissions in the most heavily populated parts of the planet. Indeed, the crisis has highlighted the interconnected nature of society's vulnerabilities while also demonstrating that transformational change is possible. These rapid changes have ignited debate around how to build more resilient societies and the role of planning in promoting equitable and sustainable recovery. This article presents key insights from Ireland, as policymakers grapple with these questions and the role of technology in ensuring ongoing delivery of services and a continuation of democratic processes. Specifically, this short article focuses on the impact of the pandemic on town centres and regional growth in Ireland and the potential interventions which can aid in addressing recently intensified local challenges.

scholarly journals Do German Works Councils Counter or Foster the Implementation of Digital Technologies?

2019 ◽  
Vol 239 (3) ◽  
pp. 523-564 ◽  
Author(s):  
Sabrina Genz ◽  
Lutz Bellmann ◽  
Britta Matthes
Keyword(s):  
Industrial Relations ◽  
Digital Technologies ◽  
Adoption Process ◽  
Market Outcomes ◽  
Works Councils ◽  
Employment Agency ◽  
Level Data ◽  
Establishment Survey ◽  
The Impact

Abstract As works councils’ information, consultation and co-determination rights affect the decision process of the management, works councils play a key role in the implementation of digital technologies in establishments. However, previous research focuses on the potential of digital technologies to substitute for labor and its impact on labor market outcomes of workers. This paper adds the role of industrial relations to the existing literature by analyzing the impact of works councils on the implementation of digital technologies. Theoretically, the role of works councils in the digital transformation is ambiguous. Using establishment data from the IAB Establishment Survey of 2016 combined with individual employee data from the Federal Employment Agency and occupational level data about the physical job exposure, empirical evidence indicates an ambivalent position of works councils towards digital technologies. The sole existence of works councils is associated with statistically significant lower equipment levels with digital technologies. However, works councils seem to foster the equipment with digital technologies in those establishments, which employ a high share of workers who are conducting physical demanding job activities. Thus, this study highlights the importance of establishment-level workforce representation for the digital adoption process within Germany.

Part I United States, 2 The Liquidation of Lehman Brothers Inc, the New York Brokerage of the Lehman Global Enterprise

2017 ◽  
Author(s):  
Caputo Kenneth J ◽  
Giddens James W ◽  
Kiplok Christopher K
Keyword(s):  
New York ◽  
Lessons Learned ◽  
Legal Issues ◽  
Regulatory Regime ◽  
Financial Instruments ◽  
Financial Products ◽  
Lehman Brothers ◽  
Foreign Affiliates ◽  
The Impact

This chapter explores the statutory and regulatory regime in place in 2008 that governed the operation and liquidation of Lehman Brothers Inc. (LBI) and highlights key legal issues in the liquidation. Section I provides an overview of the Securities Investor Protection Act (SIPA) statute. Section II describes LBI, its role as the broker-dealer in the global Lehman enterprise, and the story of its collapse in September 2008. Section III highlights some hallmarks of the LBI liquidation, including the emergency sale to Barclays, account transfers, the transfer of all of LBI’s subsidiaries on the eve of LBI’s filing, the atomization of foreign affiliates with different regulatory regimes, and the role of LBI as a counterparty in the financial products market, which led to a substantial general estate. Section IV addresses the impact of the broker-dealer liquidation under SIPA on the treatment of complex financial instruments. Section V reflects on lessons learned.

scholarly journals Evaluating the impact of a defender role-play intervention on adolescent’s defender intentions and responses towards name-calling

2019 ◽  
Vol 41 (2) ◽  
pp. 154-169
Author(s):  
Nicola Abbott ◽  
Lindsey Cameron ◽  
Jayne Thompson
Keyword(s):  
Self Efficacy ◽  
Peer Interaction ◽  
Role Play ◽  
Theory And Practice ◽  
Play Intervention ◽  
Peer Victimisation ◽  
The Impact

Researchers and anti-bullying organisations have increasingly turned their attention to the role of bystanders in tackling bullying and peer victimisation (e.g. name-calling). The objective of this study was to develop and assess the impact of a role-play programme designed to strengthen adolescent’s defending behaviour to name-calling. This was measured in two contexts: defending intentions in an outgroup name-calling scenario and cyber-defender behaviour in a scripted online peer interaction. Participants ( N = 121, Mage = 12.90 years) were randomly assigned to either a role-play condition or a control condition. Results showed that defender intentions in an outgroup name-calling scenario were higher in the role-play condition, compared to the control; in addition, cyber-defender behaviour was more likely and quicker in the role-play condition, compared to the control. Defender self-efficacy was found to be significantly higher in the role-play condition, and mediated the effect of the role-play programme on defender intentions. Findings also revealed that defender intentions were positively correlated with cyber-defender behaviour, highlighting a link between intentions and behaviour. Implications for theory and practice are discussed.

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