Best Practices for Online Training and Support for Online Instructors
The educational landscape in the past decade has seen exponential growth in online education with online enrollments in many graduate programs outpacing traditional enrollments. This rapid expansion has been attributed to increased student demand, declining budgets, recruitment and retention efforts. A study conducted by Babson College's Arthur M. Blank Center for Entrepreneurship reported that approximately 33.5% of college students completed at least one online course before graduation. The authors also reported that 70.8% of Chief Academic Officers (CAOs) reported that expansion of online course offerings was critical to the long-term strategic plan for their universities. Despite the growth in online enrollment, many institutions find online course development to be a costly, labor-intensive process. This chapter provides an overview of the different components of a quality online course and examines best practices for training and supporting online instructors through the course development and delivery process.