Future Directions and Challenges

In this chapter, we take a reflective look at these 21st century technologies, considering the future directions. Rather than specific projects or predictions about what AI might achieve, we consider the future in broader terms. First, we examine the penetration of AI technologies into society, observing that much AI is embedded in existing products. These products are commonplace and accepted, and people are often unaware that AI has even been utilised in them. AI will improve processes and services and continue to enhance tasks and operations that must be done manually. We consider how this trend will continue in the future. As the machine gains “intelligence” to act in society, the need to “relate” to the human world increases.