Relational Capabilities

2011 ◽  
pp. 43-63 ◽  
Author(s):  
Patrocinio Zaragoza-Sáez ◽  
Enrique Claver-Cortés
Keyword(s):  
Intellectual Capital ◽  
International Institutions ◽  
Multiple Case Study ◽  
Knowledge Based ◽  
New Knowledge ◽  
Multiple Case ◽  
Knowledge Intensive ◽  
Established Firms ◽  
Relational Capabilities

Linking the knowledge-based view and the intellectual capital view of the firm, this chapter has as its purpose to underline the relevance of a specific component of intellectual capital, namely relational capital, in the knowledge acquisition and transfer processes as well as its influence on a firm’s value creation. The authors used a qualitative research based on a multiple case study, and six Spanish knowledge-intensive firms were analyzed in depth. The results show that the main relational capabilities used by firms to create value through knowledge management are: relationships with customers, suppliers and stakeholders; acquisition of established firms; setting-up of joint ventures; collaboration with Universities, national and international institutions; participation in forums and conferences; publications; advice given by consultants and experts; and benchmarking practices. These capabilities allow firms to acquire and transfer knowledge from the environment where they develop their activity with the aim of obtaining benefits such as innovations; customers, suppliers and stakeholders’ satisfaction; an improvement in the firm’s image and credibility; new knowledge; and learning.

scholarly journals The Role of Accelerator Designs in Mitigating Bounded Rationality in New Ventures

2018 ◽  
Vol 64 (4) ◽  
pp. 810-854 ◽  
Author(s):  
Susan L. Cohen ◽  
Christopher B. Bingham ◽  
Benjamin L. Hallen
Keyword(s):  
Bounded Rationality ◽  
New Ventures ◽  
Multiple Case Study ◽  
New Venture ◽  
External Information ◽  
Start Up ◽  
Multiple Case ◽  
Established Firms

Using a nested multiple-case study of participating ventures, directors, and mentors of eight of the original U.S. accelerators, we explore how accelerators’ program designs influence new ventures’ ability to access, interpret, and process the external information needed to survive and grow. Through our inductive process, we illuminate the bounded-rationality challenges that may plague all ventures and entrepreneurs—not just those in accelerators—and identify the particular organizational designs that accelerators use to help address these challenges, which left unabated can result in suboptimal performance or even venture failure. Our analysis revealed three key design choices made by accelerators—(1) whether to space out or concentrate consultations with mentors and customers, (2) whether to foster privacy or transparency between peer ventures participating in the same program, and (3) whether to tailor or standardize the program for each venture—and suggests a particular set of choices is associated with improved venture development. Collectively, our findings provide evidence that bounded rationality challenges new ventures differently than it does established firms. We find that entrepreneurs appear to systematically satisfice prematurely across many decisions and thus broadly benefit from increasing the amount of external information searched, often by reigniting search for problems that they already view as solved. Our study also contributes to research on organizational sponsors by revealing practices that help or hinder new venture development and to emerging research on the lean start-up methodology by suggesting that startups benefit from engaging in deep consultative learning prior to experimentation.

Managers’ views on how intellectual capital is recognized and managed in practice

2019 ◽  
Vol 20 (2) ◽  
pp. 282-304 ◽  
Author(s):  
Daniel Tyskbo
Keyword(s):  
Intellectual Capital ◽  
Research Question ◽  
Multiple Case Study ◽  
Sample Survey ◽  
Future Research ◽  
Financial Reports ◽  
Content Type ◽  
Multiple Case ◽  
The Rich

Purpose The purpose of this paper is to advance the understanding of how intellectual capital (IC) unfolds in practice in organizations. This is done by answering the research question of how IC is recognized and managed in practice as expressed by managers. Design/methodology/approach An explorative, empirical and multiple case study was conducted, investigating four Swedish firms. Findings This paper illustrates how IC was recognized and managed in practice despite managers expressing uncertainty of what the IC concept means. More or less direct, formalized and purposeful ways were adopted. The IC elements and practices most important from a management perspective were those aligned with the overall strategy, but were seldom what was visible in financial reports. Research limitations/implications The use of an explorative, multiple case study limits the generalizability. However, the rich view gained of how IC unfolds in practice may not always be possible using large sample, survey-studies. Future research is therefore suggested to take this paper’s insights further and investigate IC in other organizations and in other national contexts. Originality/value This paper responds to the calls for third stage IC research, by showing how IC management in practice may not be as clear and straightforward as researchers tend to assume. It also adds to the importance debate on IC accountingization, by reflecting on how an accounting dominance may not fully capture IC inside organizations. A number of practical contributions are also made.

scholarly journals KNOWLEDGE AS A KEY RESOURCE CONTRIBUTING TO THE DEVELOPMENT OF ECO-INNOVATIONS BY COMPANIES-SUPPLIERS OF ENVIRONMENTALLY SOUND TECHNOLOGIES

2016 ◽  
Vol 4 ◽  
pp. 240-247
Author(s):  
Magdalena Marczewska
Keyword(s):  
Development Process ◽  
Multiple Case Study ◽  
Structured Interviews ◽  
Types Of Knowledge ◽  
New Knowledge ◽  
Different Types ◽  
Multiple Case ◽  
Environmentally Sound ◽  
And Diffusion

Challenges arising from global warming and climate change has realized the need to ensure wide development and diffusion of environmentally sound technologies. The aim of this study is to obtain new knowledge about sources contributing to the development of eco-innovations by companies that are suppliers of environmentally sound technologies in Poland. The objective is to show the importance of knowledge for the development of these novelties. Moreover, the paper aims to present and characterize the origin of the knowledge accumulated within the studied companies. The research uses qualitative methods and it is based on in-depth, semi-structured interviews, and a multiple case-study. It presents the sources contributing to the development of eco-innovations, which are specific to the companies-suppliers of environmentally sound technologies in Poland. The results confirm that, among others, knowledge accumulated within the company, including experience and skills of innovators, is essential for developing new ecological solutions. The results also demonstrate that companies-suppliers of own, innovative environmentally sound technologies devote considerable attention to knowledge management. Thus, the knowledge these companies acquire is fully and widely used in the eco-innovations development process. Moreover, this paper reveals ways in which such companies acquire different types of knowledge.

Die Problematik der Implementierung von Kinästhetik in Einrichtungen der stationären Langzeitpflege – Eine Multiple Case-Study

Pflege ◽  
2020 ◽  
pp. 1-9
Author(s):  
Carola Maurer ◽  
Heidrun Gattinger ◽  
Hanna Mayer
Keyword(s):  
Multiple Case Study ◽  
Multiple Case

Zusammenfassung. Hintergrund: Einrichtungen der stationären Langzeitpflege investieren seit Jahren Ressourcen in die Entwicklung der Kinästhetikkompetenz der Pflegenden. Aus aktuellen Studien geht hervor, dass die Implementierung, bzw. die nachhaltige Förderung der Kinästhetikkompetenz problematisch ist, vertiefte Erkenntnisse zu den Ursachen fehlen jedoch. Fragestellung: Welche Hemmnisse verhindern eine nachhaltige Implementierung von Kinästhetik in Einrichtungen der stationären Langzeitpflege? Methode: Es wurde eine Multiple Case-Study in drei Einrichtungen der deutschsprachigen Schweiz durchgeführt. Aus leitfadengestützten Interviews und (fallbezogener) Literatur zum externen Kontext wurden in den Within-Case-Analysen die Daten induktiv verdichtet und diese Ergebnisse in der Cross-Case-Synthese miteinander verglichen und abstrahierend zusammengeführt. Ergebnisse: Die Synthese zeigt, dass die Implementierung von Kinästhetik innerhalb der Einrichtung auf drei verschiedenen Ebenen – der Leitungs-, Pflegeteam- und Pflegeperson-Ebene – als auch durch externe Faktoren negativ beeinflusst werden kann. Schlussfolgerungen: In der Pflegepraxis und -wissenschaft sowie im Gesundheitswesen benötigt es ein grundlegendes Verständnis von Kinästhetik und wie dieses im Kontext des professionellen Pflegehandelns einzuordnen ist. Insbesondere Leitungs- und implementierungsverantwortliche Personen müssen mögliche Hemmnisse kennen, um entsprechende Strategien entwickeln zu können.

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