Encouraging Supply Chain Networks and Customer Loyalty in Global Supply Chain

2020 ◽  
pp. 1491-1518
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Supply Chain ◽  
Organizational Performance ◽  
Customer Loyalty ◽  
Customer Value ◽  
Business Performance ◽  
Global Supply Chain ◽  
Loyalty Programs ◽  
Sustainable Competitive Advantage ◽  
Supply Chain Networks ◽  
Company Identification

This chapter aims to encourage supply chain networks and customer loyalty in global supply chain, thus distinguishing the theoretical and practical concepts of supply chain management (SCM) and supply chain networks; the multifaceted applications of supply chain network design (SCND); the overview of customer loyalty in global supply chain concerning customer value, customer satisfaction, switching barriers, customer loyalty programs, and customer-company identification (CCID); and the linkage between customer loyalty and supply chain networks in the retail setting. Encouraging supply chain networks and customer loyalty is critical for modern organizations that seek to serve suppliers and customers, increase business performance, strengthen competitiveness, and achieve continuous success in global supply chain. The chapter argues that encouraging supply chain networks and customer loyalty has the potential to improve organizational performance and gain sustainable competitive advantage in global supply chain scenarios.

Encouraging Supply Chain Networks and Customer Loyalty in Global Supply Chain

2016 ◽  
pp. 87-112 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Supply Chain ◽  
Organizational Performance ◽  
Customer Loyalty ◽  
Customer Value ◽  
Business Performance ◽  
Global Supply Chain ◽  
Loyalty Programs ◽  
Sustainable Competitive Advantage ◽  
Supply Chain Networks ◽  
Company Identification

This chapter aims to encourage supply chain networks and customer loyalty in global supply chain, thus distinguishing the theoretical and practical concepts of supply chain management (SCM) and supply chain networks; the multifaceted applications of supply chain network design (SCND); the overview of customer loyalty in global supply chain concerning customer value, customer satisfaction, switching barriers, customer loyalty programs, and customer-company identification (CCID); and the linkage between customer loyalty and supply chain networks in the retail setting. Encouraging supply chain networks and customer loyalty is critical for modern organizations that seek to serve suppliers and customers, increase business performance, strengthen competitiveness, and achieve continuous success in global supply chain. The chapter argues that encouraging supply chain networks and customer loyalty has the potential to improve organizational performance and gain sustainable competitive advantage in global supply chain scenarios.

Multifaceted Applications of Green Supply Chain Management

2016 ◽  
pp. 327-354 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Organizational Performance ◽  
Global Supply Chain ◽  
Environmental Benefits ◽  
Raw Material ◽  
Green Supply Chain Management ◽  
Green Supply Chain ◽  
Sustainable Competitive Advantage ◽  
Chain Management

This chapter aims to explain the overview of Green Supply Chain Management (GSCM); the significant activities of GSCM; GSCM and collaboration; GSCM and environmental management; GSCM in small and medium-sized enterprises (SMEs); and the multifaceted applications of GSCM. Green supply chain is capable of increasing corporate value while considering its impacts on all processes of physical distribution, production, and environment. Managing a green supply chain is about finding the balance between economic and environmental benefits in global supply chain. GSCM recognizes the disproportionate environmental impact of supply chain processes in an organization. GSCM practices can manifest themselves from the process of selecting raw material to final consumption based on the aspects of reduction, reuse, recycling, and recovery. The chapter argues that the multifaceted applications of GSCM have the potential to enhance organizational performance and gain sustainable competitive advantage in global supply chain.

The Role of Cloud Computing in Global Supply Chain

2015 ◽  
pp. 192-219 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Cloud Computing ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Organizational Performance ◽  
Business Performance ◽  
Global Supply Chain ◽  
Global Business ◽  
Chain Management ◽  
Processing Theory

This chapter reviews the role of cloud computing in global supply chain, thus describing the theoretical and practical concepts of cloud computing and supply chain management (SCM); the significance of cloud computing in global supply chain; the overview of electronic supply chain management (e-SCM); and the organizational information processing theory within global supply chain. The utilization of cloud computing is necessary for modern organizations that seek to serve suppliers and customers, increase business performance, strengthen competitiveness, and achieve continuous success in global business. Therefore, it is essential for modern organizations to examine their cloud computing applications, develop a strategic plan to regularly check their practical advancements, and immediately respond to the cloud computing needs of customers in global supply chain. Applying cloud computing in global supply chain will extremely improve organizational performance and reach business goals in the digital age.

The Role of Cloud Computing in Global Supply Chain

2016 ◽  
pp. 1556-1583 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Cloud Computing ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Organizational Performance ◽  
Business Performance ◽  
Global Supply Chain ◽  
Global Business ◽  
Chain Management ◽  
Processing Theory

This chapter reviews the role of cloud computing in global supply chain, thus describing the theoretical and practical concepts of cloud computing and supply chain management (SCM); the significance of cloud computing in global supply chain; the overview of electronic supply chain management (e-SCM); and the organizational information processing theory within global supply chain. The utilization of cloud computing is necessary for modern organizations that seek to serve suppliers and customers, increase business performance, strengthen competitiveness, and achieve continuous success in global business. Therefore, it is essential for modern organizations to examine their cloud computing applications, develop a strategic plan to regularly check their practical advancements, and immediately respond to the cloud computing needs of customers in global supply chain. Applying cloud computing in global supply chain will extremely improve organizational performance and reach business goals in the digital age.

Multifaceted Applications of Green Supply Chain Management

2018 ◽  
pp. 1243-1270
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Organizational Performance ◽  
Global Supply Chain ◽  
Environmental Benefits ◽  
Raw Material ◽  
Green Supply Chain Management ◽  
Green Supply Chain ◽  
Sustainable Competitive Advantage ◽  
Chain Management

This chapter aims to explain the overview of Green Supply Chain Management (GSCM); the significant activities of GSCM; GSCM and collaboration; GSCM and environmental management; GSCM in small and medium-sized enterprises (SMEs); and the multifaceted applications of GSCM. Green supply chain is capable of increasing corporate value while considering its impacts on all processes of physical distribution, production, and environment. Managing a green supply chain is about finding the balance between economic and environmental benefits in global supply chain. GSCM recognizes the disproportionate environmental impact of supply chain processes in an organization. GSCM practices can manifest themselves from the process of selecting raw material to final consumption based on the aspects of reduction, reuse, recycling, and recovery. The chapter argues that the multifaceted applications of GSCM have the potential to enhance organizational performance and gain sustainable competitive advantage in global supply chain.

Supply chain practices and organizational performance

2017 ◽  
Vol 28 (1) ◽  
pp. 75-101 ◽  
Author(s):  
Shrikant Gorane ◽  
Ravi Kant
Keyword(s):  
Supply Chain ◽  
Customer Satisfaction ◽  
Financial Performance ◽  
Organizational Performance ◽  
Customer Value ◽  
Structural Equation ◽  
Decision Makers ◽  
Current Status ◽  
Content Type ◽  
Manufacturing Organizations

Purpose The purpose of this paper is to empirically test a framework which identifies the relationships between various supply chain practices (SCPs) and organizational performance (operational performance (OP), customer satisfaction, and financial performance) in the context of Indian manufacturing organizations. Design/methodology/approach From the literature, ten SCPs are selected which finally influences the organizational performance. In order to understand the interactions between SCPs and organizational performance, this paper grouped the ten SCPs into four constructs namely: information and communication technology, supply chain (SC) integration, operational responsiveness, and closed loop green practices. Three levels of firm performance are also examined, including OP, customer satisfaction, and financial performance. The paper-based and web-based survey yielded 292 responses from the Indian manufacturing organizations. The data collected were put through rigorous statistical analysis to test for the content, construct, and criterion-related validity, as well as reliability analyses. Further a structural equation model was developed to test the relationships between SCPs and organizational performance. Findings The finding suggests that a successful SCPs implementation not only improves the OP, but also enhances customer satisfaction and financial performance. In addition, higher financial performance is also attributable to better customer value resulting from the achievement of better customer satisfaction. Research limitations/implications SCPs are complex constructs. While this study shows the effect of broadly accepted SCPs on organizational performance, not all possible practices are covered in this study. Again the study can be further extended to sector specific so that the results can be further refined. Practical implications This is one of the few studies which attempts to investigate whether there is any relationship exits between SCPs and organizational performance. The finding will help decision makers in the organization to know the importance of SCPs and how SCPs influence the organizational performance. Second, this study has developed and validated a multi-dimensional construct of SCPs, which can assist decision makers of Indian organizations to evaluate the competence of their current status of SCPs in the organization. Originality/value As per the knowledge of the authors, this is the first kind of study which empirically investigated the relationships between SCPs and organizational performance in the context of Indian manufacturing organizations.

scholarly journals IMPACT OF GREEN SUPPLY CHAIN MANAGEMENT ON ORGANIZATIONAL PERFORMANCE

2020 ◽  
Vol 2 (1) ◽  
pp. 88-102
Author(s):  
KAZIM RIAZ ◽  
DR. MUHAMMAD ASIM ◽  
SALMAN MANZOOR
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Organizational Performance ◽  
Business Performance ◽  
Positive Impact ◽  
Well Being ◽  
Operational Efficiency ◽  
Green Supply Chain Management ◽  
Green Supply Chain ◽  
Chain Management

This study evaluated the relation of implementing the green supply chain management on the entire business performance. This research has been done on the organizations in the e-commerce industry based in Karachi, Pakistan. The research has found that there is a direct relationship between green supply chain management, which includes the variables, Cooperation with Suppliers, Green Purchasing, Green Logistics, And Cooperation with Customers and the organizational performance. The results showed that business performance grows if the green supply chain management enhances operational efficiency and operational efficiency. The study has found and that the implementation of the sustainable supply chain in the firm has a positive impact on the economic performance of the company and competitiveness, hence provide a competitive edge to the company. This study also provides a clear image of how important the green chain plays a part in the organizational performance and that is for the well-being of the employees.

The Role of Medical Tourism in Emerging Markets

2015 ◽  
pp. 89-109 ◽  
Author(s):  
Kijpokin Kasemsap
Keyword(s):  
Emerging Markets ◽  
Competitive Advantage ◽  
Organizational Performance ◽  
Business Performance ◽  
Medical Tourism ◽  
Strategic Plan ◽  
Sustainable Competitive Advantage

This chapter reveals the role of medical tourism (MT) in emerging markets, give an overview of tourism, medical tourism, and emerging markets; discusses the advancement of medical tourism in emerging markets; the significance of medical tourism in emerging markets; and the characteristics of medical tourism in emerging markets. The execution of medical tourism is essential for modern organizations that seek to serve suppliers and customers, enhance business performance, reinforce competitiveness, and gain ordinary success in emerging markets. Thus, it is essential for modern organizations to consider their medical tourism applications, create a strategic plan to consistently investigate their dynamic promotion, and instantly respond to the needs of medical tourists in emerging markets. Understanding medical tourism will significantly improve organizational performance and achieve sustainable competitive advantage in emerging markets.

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