Consumer Emotions Research in Luxury Contexts in Emerging Economies

2020 ◽  
pp. 299-323
Author(s):  
Cláudio Félix Canguende-Valentim ◽  
Vera Teixeira Vale
Keyword(s):  
Quality Of Service ◽  
Literature Review ◽  
Emerging Economies ◽  
Emotional Experience ◽  
Research Literature ◽  
Physical Aspect ◽  
Environmental Stimuli ◽  
Predominant Type ◽  
Consumer Emotions

The main objective of this chapter is to focus on the emotional experience in luxury contexts in emerging economies. Consumer research literature currently lacks studies of consumer emotions in emerging economies, except for some relevant studies of emerging consumption in China. This chapter reports a systematic literature review of luxury and consumer emotions aiming at mapping the main trends of research on this topic. The results show that the predominant type of methodology in these studies is mainly quantitative versus qualitative and mixed. The studies consider various antecedents of emotions, environmental stimuli, such as familiarity with the brand, the physical aspect of the product, among others, and non-environmental stimuli such as quality of service, product quality, among others. The contexts of studies of consumer emotions are presented. Finally, the authors also identify the studies undertaken in emerging economies.

scholarly journals Determining the Potential of Graduate Analytics Based on the iCGPA System: A Systematic Literature Review

2020 ◽  
Vol 7 (2) ◽  
pp. 3-21
Author(s):  
Wan Nor Afiqah Wan Othman ◽  
Aziman Abdullah
Keyword(s):  
Higher Education ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Research Literature ◽  
Potential Utility ◽  
Inclusion Criteria ◽  
Tracer Studies ◽  
Academic Literature ◽  
System A

This study was conducted to address the issue of gathering information to track the career and accomplishments of graduates for quality improvement in higher education. Due to the lack of a convenient method to gather information using an efficient mechanism, this study reviewed graduate analytics based on the iCGPA system with the primary aim of examining its potential utility in such a system, and vice versa. A systematic literature review was conducted to integrate the relevant academic literature related to graduate analytics and iCGPA system. Using the PRISMA method, we identified 160 different articles, but only 125 met the specified inclusion criteria. Our analysis of the accepted articles to determine the potential of graduate analytics in iCGPA system, and vice versa, produced zero results where no intersection of the two topics could be found in the research literature from 2011 to 2018. Our findings indicate an acute lack of research in these two areas. However, we believe this gap can be minimized since there are already higher education institutions in Malaysia that are currently implementing the iCGPA system. The implementation could inform us regarding how graduate analytics can be used to expand the value of iCGPA for improving the quality of Malaysian higher education graduates. Keywords: Graduate analytics, iCGPA system, systematic literature review, graduate tracer studies, PRISMA method

Constructing Relationship Developing Strategies

2019 ◽  
pp. 126-143
Keyword(s):  
Quality Of Service ◽  
Literature Review ◽  
Support Services ◽  
Structural Model ◽  
Service System ◽  
Ethical Practice ◽  
Mediating Role ◽  
Depth Interview ◽  
Developing Strategies

This chapter aims to describe relationships strategies that manager need to practice in order to establish customer-oriented service system. Therefore, the chapter provides a structural model derived from literature review and depth interview from depth interview of 10 customers and 5 managers of 5 auto repair shops. In line with that, the current chapter proposes four propositions in regards to effective relationship developing strategies for the SME. The findings revealed that ethical practice, customer's orientation, length of relationship, customer's support services are significantly influence firm's relationship strategies. In addition, trust factor play a mediating role among the relationships. The chapter can help to predict the quality of service perceived by the customers by using relationship strategies, which may be similar in other markets with similar characteristics.

scholarly journals Identification of Key Component of E-marketplace to Enhance Service Quality in the Market

2020 ◽  
Vol 8 (5) ◽  
pp. 4087-4092
Keyword(s):  
Quality Of Service ◽  
Literature Review ◽  
Service Quality ◽  
Systematic Literature Review ◽  
Data Extraction ◽  
Improve Quality ◽  
Exclusion Criteria ◽  
Online Chat ◽  
Search String

Business began with a physical store, which is the place for customer and seller in doing the product transaction. In this era, e-marketplace is proliferating to collect various tenants with various products to join in one same company to give the best service for customers, but every company must strategically compete with each other to survive in the market. The purpose of this study is to find the key components in e-marketplace to enhance service quality in the market, so businesses in this field can focus to develop the services based on the identified components. This study uses systematic literature review to collect all data from various databases; derived from keywords search, search string, inclusion and exclusion criteria, and data extraction. Thirty-eight selected studies that have been identified from data extraction will be evaluated further in this research by mapping them into demographic in trends. Based on the analysis, this research discovers six key components in e-marketplace which are Buyer, Partner, Infrastructure, Content, Online Chat, and Product Prices that can improve quality of service in the market.

scholarly journals Pain in Decreased Consciousness Patients

2021 ◽  
Vol 5 (11) ◽  
pp. 1042-1048
Author(s):  
Masita ◽  
Rachman Toyo ◽  
Ika Erna Uly Sirait
Keyword(s):  
Quality Of Life ◽  
Disease Management ◽  
Literature Review ◽  
Treatment Period ◽  
Pain Assessment ◽  
Tissue Damage ◽  
International Association ◽  
Emotional Experience ◽  
Experience Pain

The International Association for the Study of Pain (IASP) defines pain as an unpleasant sensory and emotional experience associated with potential or tissue damage or described in terms of such damage. Pain in patients with decreased consciousness is individual and needs to consider many aspects. Following the expansion pain definition according to the IASP in 2020, the inability to communicate does not exclude the possibility that humans experience pain. Therefore, a good pain assessment in patients with decreased consciousness can increase the value of disease management and improve the patient's quality of life both during the treatment period and after hospitalization. Because of the inability of patients with decreased consciousness to verbally convey their pain, this poses a challenge for the clinician. This literature review was aimed to describe how to understand the pain in decreased consciousness patients.

scholarly journals Fulfillment Of Safety And Comfort Needs In Urinary Catheter Patients : Literature Review

2020 ◽  
Vol 4 (2) ◽  
pp. 77-86
Author(s):  
Sirli Agustiani ◽  
Arlina Dewi
Keyword(s):  
Literature Review ◽  
English Language ◽  
Urinary Catheter ◽  
Negative Impact ◽  
Health Sector ◽  
Self Esteem ◽  
Social Aspect ◽  
Physical Aspect ◽  
Quality And Safety

Background: Discomfort often occurs when catheter placement and also the removal of catheter. In health sector, nursing practice focus on patient quality and safety. Feeling safe is a form of feeling that if not controlled of anxiety. Using urinary catheter will affect to quality of life of patients such as physical, psychological, socio cultural, environmental and spiritual aspects.Objective: The aims of this study to describe how the fulfillment of safety and comfort needs in urinary catheter patients.Method: This study use literature review. The database were PubMed, Google Scholar and ProQuest. The search was restricted to English language articles and limited to last 5 years (2014-2019). Articles should be related to research. This study use main keywords experience AND “urinary catheter*”. Only fourteen journals met the eligbility criteria and were review by two researchers.Result: The Results of article that urinary catheter impact on several aspect of patients such as social aspect patient have limited social interaction, and difficult to adaptation. In psychological aspect, patient feel embarrassed, dissatisfaction, frustation, anxiety, and low self esteem. In physical aspect, patient feel blocking their movement, increase the risk of infection, painful, discomfort, and iritation. In other aspect, the patient has economic problem.Conclusion: The findings of articles show positive and negative impact for patient’s life when urinary catheter inserted. The review provides insight that can be useful for nurses in concerning patient’s need about safety and comfort especially patients with urinary catheters.

scholarly journals Tinjauan Literatur: Faktor-Faktor Penyebab Kelengkapan Pengisian Rekam Medis Rawat Inap Rumah Sakit

2020 ◽  
Vol 3 (2) ◽  
pp. 46-52
Author(s):  
Putu Adiz Siwayana ◽  
Ika Setya Purwanti ◽  
Putu Ayu Sri Murcittowati
Keyword(s):  
Quality Of Service ◽  
Literature Review ◽  
Medical Record ◽  
Medical Records ◽  
Health Workers ◽  
Medical Personnel ◽  
Google Scholar ◽  
Incomplete Filling ◽  
Evaluation And Monitoring

Every health facility, whether it is primary, secondary, tertiary, is required to maintain medical records in order to achieve administrative order. Incomplete (incomplete) medical records will affect the service process provided by health workers and have an impact on the quality of service of a hospital. This study aims to determine the factors causing the incomplete filling of inpatient medical records. This study uses a literature review method. The strategy in searching literature reviews is using Google Scholar. In the search phase, articles are limited to publications from 2015-2020. The keywords used are the factors causing incomplete medical record filling. The search results obtained 10 articles and then 5 articles were taken. The results of the literature review show that the factors causing the incompleteness of filling in medical records as a whole can be seen from the lack of knowledge, motivation and awareness of medical personnel about medical records. The meeting as a means of communication between caregivers and management has not yet been implemented to discuss evaluation and monitoring as well as sanctions for officers who do not complete medical records. lack of socialization on filling out medical records. Unsystematic arrangement of medical record forms. Limited availability of funds or budget to support medical record service activities. Conclusion Hospitals need to pay attention to the factors causing the incompleteness of filling in medical records so that filling in medical records is complete according to standards. So that the quality of service, especially the quality of patient medical records.AbstrakSetiap fasilitas kesehatan baik tingkat primer, sekunder, tersier wajib menyelenggarakan rekam medis agar tercapainya tertib administrasi. Ketidaklengkapan (Incomplete) rekam medis akan berpengaruh terhadap proses pelayanan yang diberikan oleh petugas kesehatan dan berdampak pada kualitas pelayanan suatu rumah sakit. Penelitian ini bertujuan untuk mengetahui faktor penyebab ketidaklengkapan pengisian rekam medis rawat inap. Penelitian ini menggunakan metode literatur review. Strategi dalam pencarian literatur review menggunakan Google Scholar. Pada tahap pencarian artikel dibatasi terbitan dari tahun 2015-2020. Kata kunci yang digunakan adalah Faktor Penyebab ketidaklengkapan pengisian rekam medis. Hasil penelusuran artikel didapatkan 10 artikel dan selanjutnya diambil 5 artikel. Hasil dari literatur review didapatkan faktor penyebab ketidaklengkapan pengisian rekam medis secara keseluruhan, penyebabnya dapat dilihat dari kurangnya pengetahuan, motivasi dan kesadaran dari petugas rekam medis tentang rekam medis. Belum terlaksananya rapat sebagai wadah komunikasi antara pemberi asuhan dan manajemen yang membahas evaluasi dan monitoring serta sanksi bagi petugas yang tidak mengisi rekam medis dengan lengkap. kurangnya sosialisasi pengisian rekam medis. Susunan formulir rekam medis yang tidak sistematis. Terbatasnya ketersediaan dana atau anggaran untuk mendukung kegiatan pelayanan rekam medis. Kesimpulan Rumah sakit perlu memperhatikan  faktor penyebab ketidaklengkapan pengisian rekam medis sehingga pengisian rekam medis menjadi lengkap sesuai dengan standar. Sehingga  mutu dari pelayanan terutama mutu rekam medis pasien.

scholarly journals Pain in Decreased Consciousness Patients

2021 ◽  
Vol 5 (4) ◽  
pp. 953-959
Author(s):  
Masita ◽  
Rachman Toyo ◽  
Ika Erna Uly Sirait
Keyword(s):  
Quality Of Life ◽  
Disease Management ◽  
Literature Review ◽  
Treatment Period ◽  
Pain Assessment ◽  
Tissue Damage ◽  
International Association ◽  
Emotional Experience ◽  
Experience Pain

The International Association for the Study of Pain (IASP) defines pain as an unpleasant sensory and emotional experience associated with potential or tissue damage or described in terms of such damage. Pain in patients with decreased consciousness is individual and needs to consider many aspects. Following the expansion pain definition according to the IASP in 2020, the inability to communicate does not exclude the possibility that humans experience pain. Therefore, a good pain assessment in patients with decreased consciousness can increase the value of disease management and improve the patient's quality of life both during the treatment period and after hospitalization. Because of the inability of patients with decreased consciousness to verbally convey their pain, this poses a challenge for the clinician. This literature review was aimed to describe how to understand the pain in decreased consciousness patients.

scholarly journals The Implementation of Electronic based Nursing Care Documentation to EFETEC; A Literature Review

2019 ◽  
Vol 1 (2) ◽  
pp. 19-31
Author(s):  
I Wayan Gede Saraswasta ◽  
Rr. Tutik Sri Hariyati
Keyword(s):  
Quality Of Service ◽  
Literature Review ◽  
Electronic Health Record ◽  
Nursing Care ◽  
Health Workers ◽  
Health Record ◽  
Documentation Quality ◽  
Electronic Health ◽  
Quality Of Nursing

ABSTRACT In last two decades most of the tasks performed by nurses have not been directly related to patient care. Nurses spend more time on writing documentation or medical records of patients. Implementation of electronic medical record can reduce the time used for documentation or in other hand will increase the time for nurses to interact with patients then eventually can improve the quality of nursing care. Purpose of this literature review is to find out the implementation of electronic-based nursing care documentation (EHR) in improving the quality of nursing care in terms of EFETEC aspects. Method used by author is a literature review. Database used is Science Direct, PROQUEST, Scopus, Ebscho and Scholar Article with the keywords; electronic health record, EHR, Documentation in nursing, Quality of nursing care. Implementation of electronic nursing care documentation can improve the service quality. Improvement of the quality of service is reviewed with EFETEC which consists of efficient, focus for patient, effective, time discipline, equality, confidentiality. In the era of health workers 4.0 the utilization of electronic nursing care documentation requires continuous development in order to improve the quality of service for patients.  KEYWORDS: electronic health record, nursing care documentation, quality of nursing care

Monitoring web services’ quality of service: a literature review

2012 ◽  
Vol 42 (4) ◽  
pp. 835-850 ◽  
Author(s):  
Mohd Hilmi Hasan ◽  
Jafreezal Jaafar ◽  
Mohd Fadzil Hassan
Keyword(s):  
Quality Of Service ◽  
Literature Review ◽  
Web Services ◽  
Services Quality
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