Mastering Change Management for Successful Digital Supply Chain Transformations

2021 ◽  
pp. 640-661
Author(s):  
Ehap Sabri
Keyword(s):  
Supply Chain ◽  
Change Management ◽  
Customer Value ◽  
Digital Technologies ◽  
Digital Transformation ◽  
Management Framework ◽  
Supply Chain Efficiency ◽  
Key Drivers ◽  
Chain Transformation ◽  
Common Misunderstanding

In response to the dramatic changes in the business landscape over the last few years, many companies are launching business transformations leveraging digital technologies to drive sweeping changes in their supply chain processes. The digital supply chain transformation can be evident establishing collaborative forecasting processes, optimizing networks and inventories, etc. Digital supply chain transformation is not a new buzz word. It is the application of digital capabilities to processes, products, and assets to improve supply chain efficiency, enhance customer value, manage risk, and achieve competitive advantage. However, organizations are still facing numerous challenges to transform and perform. Perhaps the most common misunderstanding is that digital transformation is all about the implementation and use of cutting-edge technologies. This chapter will dive deep to understand major challenges to digital supply chain transformations, identify the key drivers and enablers of digital opportunity, and provide a change management framework for digital supply chain transformation.

Mastering Change Management for Successful Digital Supply Chain Transformations

2019 ◽  
pp. 85-106
Author(s):  
Ehap Sabri
Keyword(s):  
Supply Chain ◽  
Change Management ◽  
Customer Value ◽  
Digital Technologies ◽  
Digital Transformation ◽  
Management Framework ◽  
Supply Chain Efficiency ◽  
Key Drivers ◽  
Chain Transformation ◽  
Common Misunderstanding

In response to the dramatic changes in the business landscape over the last few years, many companies are launching business transformations leveraging digital technologies to drive sweeping changes in their supply chain processes. The digital supply chain transformation can be evident establishing collaborative forecasting processes, optimizing networks and inventories, etc. Digital supply chain transformation is not a new buzz word. It is the application of digital capabilities to processes, products, and assets to improve supply chain efficiency, enhance customer value, manage risk, and achieve competitive advantage. However, organizations are still facing numerous challenges to transform and perform. Perhaps the most common misunderstanding is that digital transformation is all about the implementation and use of cutting-edge technologies. This chapter will dive deep to understand major challenges to digital supply chain transformations, identify the key drivers and enablers of digital opportunity, and provide a change management framework for digital supply chain transformation.

Digital Transformation

2019 ◽  
pp. 256-274 ◽  
Author(s):  
Likhit Verma ◽  
Mohit Lalwani
Keyword(s):  
Supply Chain ◽  
No Value ◽  
Digital Technologies ◽  
Digital Transformation ◽  
The Other ◽  
Full Potential ◽  
Supply Chain Network ◽  
High Bandwidth ◽  
Chain Transformation ◽  
Telecom Network

Supply chain industry is undergoing massive digital transformation. However, the pace of transformation has been rather slow. One of the challenges in the transformation is that there is so much dependency among various digital technologies that if one is implemented without the other, it might lead to no value creation at all. Furthermore, some of these technologies are dependent on other technologies that are still in its early phase of adoption. The existing technologies (namely artificial intelligence, machine learning, augmented reality, internet of things, virtual reality, big data) are critical enablers for the digital supply chain network; however, to unleash the full potential of these technologies, an extensive data sharing and analysis is required. This will only be possible if there is a robust telecom network. 5G with its features of low latency, high bandwidth, higher speeds, and low power requirements is expected to fill the void and hence expedite the digital supply chain transformation.

Unveiling The Internal Forces Towards Digital Adaptation: A Change Perspective of Malaysian SMES

2021 ◽  
Vol 12 (1) ◽  
pp. 126-126
Author(s):  
Fariza Hanim Rusly ◽  
Yurita Yakimin Abdul Talib ◽  
Muhammad Rosni Amir Hussin Hafizah Abdul Mutalib
Keyword(s):  
Human Resources ◽  
Change Management ◽  
Information Flow ◽  
Value Creation ◽  
New Technologies ◽  
Digital Technologies ◽  
Digital Transformation ◽  
Firm Structure ◽  
Internal Forces ◽  
Digital Strategy

Digital transformation, one of the key areas of change management in the digital age, is defined as a process of changes by the means of using IR technologies in firm's operation. The extant literature suggests that implementation of digital technologies could improve communication, information flow, thus contributing towards value creation and firm performance. Notwithstanding of scarce financial, human resources and strategic capabilities to adopt new technologies among SMEs (Lee et al., 2020), the firm structure, which is more flexible as compared to large firms, offers opportunity in terms of quick decision making (Ghobakhloo & Ching, 2019) for the owner to adapt the firm's business model with market changes and implement necessary changes to sustain in the business. Moreover, previous studies indicate SMEs gained benefit from technology adoption. Nevertheless, transformation towards digitalisation requires a considerable judgement of decision, investment and effort by management and among the employees. Keywords: Digitalisation,Digital Transformation, Digital Strategy, SME, Change Management

Mastering Change Management for Successful Supply Chain Transformation

2017 ◽  
pp. 841-873
Author(s):  
Ehap Sabri ◽  
Likhit Verma
Keyword(s):  
Supply Chain ◽  
Best Practices ◽  
Change Management ◽  
Customer Demand ◽  
Business Transformation ◽  
Chain Processes ◽  
Survival And Growth ◽  
Chain Transformation ◽  
Chain Business

Supply chain transformation is necessary for the survival and growth of an organization; the more effective the transformation, the more likely the company is to thrive. In response to the dramatic changes in the business landscape over the last few years, many companies are launching business transformation programs to drive sweeping changes in their supply chain processes. These transformations are required to match the ever-growing customer demand and drive competition in the market. The supply chain transformation can be evident in exploring new sourcing networks, establishing collaborative forecasting processes, optimizing networks and inventories, reducing supply chain complexities, improving margins, etc. In today's world, it is no longer an option whether or not to opt for supply chain business transformations. Instead, it is a strategic mandate in order to stay relevant in the industry. This chapter provides the analysis of the most common transformation failures and suggests a practical framework leveraging some of the best practices in change management.

Digital Transformation of Supply Chains With Mobile IoT

2020 ◽  
pp. 156-184
Author(s):  
Busra Ozdenizci Kose
Keyword(s):  
Supply Chain ◽  
Supply Chains ◽  
Low Cost ◽  
Digital Transformation ◽  
Current Status ◽  
Supply Chain Efficiency ◽  
Technical Architecture ◽  
5G Technologies ◽  
Secure Connectivity ◽  
The Impact

Today, mobile IoT (m-IoT) connectivity is one of the significant enablers of Supply Chain 4.0 with its capabilities of secure connectivity over large areas at low cost and with low device complexity. The purpose of this chapter is to shed light on the evolution of m-IoT paradigm within context of supply chain management. The potential of LTE, 4G, and future 5G technologies and the impact of m-IoT enabling technologies, LTE-M, and NB-IoT on digital transformation of SCM are investigated through commercial deployments; current status and future directions are discussed in terms of supply chain efficiency and supply chain visibility. Accordingly, this chapter first outlines the technical architecture and features of NB-IoT and LTE-M technologies and then explores how m-IoT connectivity is creating value for supply chains through commercial deployment examples. Exploration of m-IoT potential on supply chain operations will ensure new insights and opportunities for further advancement and evolution of IoT paradigm as a means of productivity.

Digital Transformation and Change Management at Organizations in the Textile Industry

2020 ◽  
pp. 144-174
Author(s):  
Carmen De-Pablos-Heredero
Keyword(s):  
Change Management ◽  
Information And Communication Technologies ◽  
Textile Industry ◽  
Customer Value ◽  
Business Models ◽  
New Technologies ◽  
Communication Technologies ◽  
Digital Transformation ◽  
New Business ◽  
Information And Communication

Organizational changes are required for the implementation of information and communication technologies (ICT) at firms operating in the textile industry. Technologies for a new way of doing things will not provide good results if applied to an old established process. ICT allows putting into action processes in a different way, which may result in many cases, in more efficient and convenient process from the perspective of customer value generation. Textile firms highly invest in digital transformation to get new business models that constitute a challenge for traditional ways to operate. For that, they must face organisational changes. Change management implies leaving a group of structures, procedures, and behaviours and the adoption of new ones. Organizations must be able to identify potential efficient processes as a consequence of the application of new technologies. An appropriate management of more tangible aspects—equipment, financial resources—and intangible ones—people, users, and perceptions—will have impact on change management results.

scholarly journals Key Drivers of Digital Transformation in Greek Businesses: Strategy vs. Technology

2021 ◽  
Vol 29 (2) ◽  
pp. 33-62
Author(s):  
Maria Karekla ◽  
◽  
Yannis Pollalis ◽  
Michail Angelopoulos ◽  
◽  
...  
Keyword(s):  
Digital Technologies ◽  
Digital Transformation ◽  
The Self ◽  
International Studies ◽  
Self Evaluation ◽  
Anonymous Questionnaire ◽  
Key Drivers ◽  
Digital Strategy

Purpose: This article aims to assess strategy and technology as key drivers of Greek businesses’cdigital transformation and compare the results to those of international studies and sources. Methodology: A research was conducted on 124 Greek businesses from different sectors and industries with the use of an anonymous questionnaire from December 2019 to January 2020. Greek businesses were categorized as early, developing, and maturing according to their perceptions about the level of their digital maturity, and differences were identified. The results were finally compared to an international relevant survey. Findings: Several differences were located among the Greek businesses of the three digital maturity categories as formulated after their self-evaluation, and evolution has been identified on their perceptions about their digital strategy, its existence, objectives, and structure, which can be seen developing and expanding from the lowest to the highest levels of digital maturity. Originality: The findings can be useful in creating an initial picture of the perceptions and practices applied by Greek businesses to their use of digital technologies. They can also become a measure of comparison for the self-evaluation of Greek businesses in their efforts to digitally transform.

New Trends and Tools for Customer Relationship

2021 ◽  
pp. 1916-1934
Author(s):  
Ana Lima ◽  
Jorge Pacheco
Keyword(s):  
Customer Value ◽  
Digital Technologies ◽  
Digital Transformation ◽  
Customer Relationship ◽  
Customer Journey ◽  
Customer Support ◽  
Digital Era ◽  
Customer Interaction ◽  
Customer Empowerment ◽  
Or Organization

Digital transformation is leading companies to change their business and adjust the strategies to the new market reality – an era of constant customer connectivity focus on transforming the customer value and the use of digital technologies for greater customer interaction and collaboration. This is putting the customer first in many organizations' strategies to leverage the customer journey and experience with brands. Digital transformation is the combined effect of the main digital innovations responsible for changing structures, practices, and values within companies. In terms of customer, it means changing the way business interaction occur during the customer journey. The digital era faces a tremendous growth of customer empowerment, so companies need to structure news ways to be innovative in terms of customer support, anytime, anywhere, and with the proper device – text, video, instant messages, and unexpected ways. The authors strongly recommend any company or organization to bring the customer experience to the early stages of the implementation of a new tool.

Smart supply chain and firm performance: the role of digital technologies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Abdullah Fahad AlMulhim
Keyword(s):  
Supply Chain ◽  
Firm Performance ◽  
Design Methodology ◽  
Digital Technologies ◽  
Digital Transformation ◽  
Content Type ◽  
Mediating Role ◽  
Smart Technologies ◽  
The Impact

PurposeThis study aims to explore the impact of digital transformation on firm performance with the help of smart technologies.Design/methodology/approachThis study used a valid and well-structured survey to collect data from 460 respondents from 150 Small and medium-sized enterprises (SMEs) in Saudi Arabia. In order to analyze this data, SmartPLS software was used.FindingsThe empirical results of this study found that the digital transformation has no significant direct impact on firm performance. Therefore, in this situation, smart technologies play an important role in developing the link between digital transformation and firm performance.Originality/valueThis study contributes to the digital supply chain from SMEs' perspective by investigating the mediating role of smart technologies between digital transformation and firm performance.

Digital Transformation of Supply Chains With Mobile IoT

2021 ◽  
pp. 950-971
Author(s):  
Busra Ozdenizci Kose
Keyword(s):  
Supply Chain ◽  
Supply Chains ◽  
Low Cost ◽  
Digital Transformation ◽  
Current Status ◽  
Supply Chain Efficiency ◽  
Technical Architecture ◽  
5G Technologies ◽  
Secure Connectivity ◽  
The Impact

Today, mobile IoT (m-IoT) connectivity is one of the significant enablers of Supply Chain 4.0 with its capabilities of secure connectivity over large areas at low cost and with low device complexity. The purpose of this chapter is to shed light on the evolution of m-IoT paradigm within context of supply chain management. The potential of LTE, 4G, and future 5G technologies and the impact of m-IoT enabling technologies, LTE-M, and NB-IoT on digital transformation of SCM are investigated through commercial deployments; current status and future directions are discussed in terms of supply chain efficiency and supply chain visibility. Accordingly, this chapter first outlines the technical architecture and features of NB-IoT and LTE-M technologies and then explores how m-IoT connectivity is creating value for supply chains through commercial deployment examples. Exploration of m-IoT potential on supply chain operations will ensure new insights and opportunities for further advancement and evolution of IoT paradigm as a means of productivity.

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