scholarly journals The Role of Customer-task Fit between Service Interaction and Value Co-Creation：Evidence from China

2021 ◽  
Vol 29 (6) ◽  
pp. 0-0
Keyword(s):  
Value Creation ◽  
Information Exchange ◽  
Underlying Mechanism ◽  
Mediation Model ◽  
Person Environment Fit ◽  
Service Interaction ◽  
Serial Mediation ◽  
Relationship Of ◽  
The Relationship

As a new value creation phenomenon, value co-creation has been widely concerned by academia and industry. Companies begin to invest significant resources and build information exchange platform to interact with customers in order to gain competitive advantage. However, prior research has ignored the underlying mechanism by which service interaction might improve value co-creation. Based on the person-environment fit theory, an attempt is made to investigate the intervening role of customer-task fit, which include demand-ability fit and needs-supply fit to explain the above linkage. With 509 customer questionnaires collected from China, the results showed that service interaction has both direct and indirect effect on value co-creation, and needs-supply fit partially mediate the relationship of service interaction and value co-creation. In addition, results supported the serial mediation model where service interaction was found to exercise its influence on value co-creation via demand-ability fit and needs-supply fit in a sequential manner.

scholarly journals The Role of Customer-Task Fit Between Service Interaction and Value Co-Creation

2021 ◽  
Vol 29 (6) ◽  
pp. 1-15
Author(s):  
Liang Hong ◽  
Hongyan Yu ◽  
Yubing Yu ◽  
Peipei Liang ◽  
Junjie Xu
Keyword(s):  
Value Creation ◽  
Information Exchange ◽  
Underlying Mechanism ◽  
Mediation Model ◽  
Person Environment Fit ◽  
Service Interaction ◽  
Serial Mediation ◽  
Relationship Of ◽  
The Relationship

As a new value creation phenomenon, value co-creation has been widely concerned by academia and industry. Companies begin to invest significant resources and build information exchange platform to interact with customers in order to gain competitive advantage. However, prior research has ignored the underlying mechanism by which service interaction might improve value co-creation. Based on the person-environment fit theory, an attempt is made to investigate the intervening role of customer-task fit, which include demand-ability fit and needs-supply fit to explain the above linkage. With 509 customer questionnaires collected from China, the results showed that service interaction has both direct and indirect effect on value co-creation, and needs-supply fit partially mediate the relationship of service interaction and value co-creation. In addition, results supported the serial mediation model where service interaction was found to exercise its influence on value co-creation via demand-ability fit and needs-supply fit in a sequential manner.

The relationship between career adaptability and job outcomes via fit perceptions: A three-wave longitudinal study

2020 ◽  
Vol 29 (3) ◽  
pp. 196-204
Author(s):  
Harleen Kaur ◽  
Rajpreet Kaur
Keyword(s):  
Work Environment ◽  
Self Regulation ◽  
Underlying Mechanism ◽  
Career Adaptability ◽  
Job Fit ◽  
Job Outcomes ◽  
Career Construction Theory ◽  
Person Environment Fit ◽  
The Relationship

Drawing on the career construction theory and person–environment fit theory, the current research aimed to investigate whether career adaptability could enhance job outcomes. Further, the study examined the role of person–job fit as an underlying mechanism explaining the relationship between career adaptability and job outcomes. The data were collected in three waves from 239 Indian banking employees. The results suggest that possessing psychosocial meta-capacities in the form of career adaptability stimulates employees’ self-regulation in achieving a work–environment fit, consequently leading to favourable job outcomes. The current study is the first to validate the psychological pathways linking career adaptability and job outcomes via person–job fit. Study findings carry implications for career practitioners/counsellors to acknowledge the role of career adaptability in regulating individual capacities for career development. Elaborating the interconnection between domains of career and jobs, the study encourages organizations to consider career adaptability for improving fit and job outcomes.

Coronavirus Stress, Optimism-Pessimism, Psychological Inflexibility, and Psychological Health: Psychometric Properties of the Coronavirus Stress Measure

2020 ◽  
Author(s):  
Gökmen Arslan ◽  
Murat Yıldırım ◽  
AHMET TANHAN ◽  
Metin Bulus ◽  
Kelly-Ann Allen
Keyword(s):  
Psychological Health ◽  
Well Being ◽  
Psychological Problems ◽  
Mediation Model ◽  
Psychological Inflexibility ◽  
Mediating Role ◽  
Acceptance And Commitment ◽  
Relationship Of ◽  
The Relationship

The coronavirus (COVID-19) pandemic is currently a global health threat attributed to negatively affecting the mental health and well-being of people globally. The purpose of the present study is to examine the mediating role of optimism-pessimism and psychological inflexibility in the relationship of coronavirus stress with psychological problems among Turkish adults. The sample of the study included 451 adults (55% women). Participants mainly consisted of young adults with a mean age of 23.30 years, ranging from 18 to 65 years (SD= 6.97). A mediation model indicated that coronavirus stress had a significant predictive effect on optimism-pessimism, psychological inflexibility, and psychological problems. Further, optimism-pessimism and psychological inflexibility mediated the effect of coronavirus stress on psychological problems in adults. Lastly, optimism-pessimism predicted the psychological problems of adults through psychological inflexibility. These results elucidate our understanding of the role of mediators in coronavirus stress and psychological health problems. The findings are useful in terms of providing evidence for tailoring interventions and implementing preventative approaches to mitigate the psychopathological consequences of COVID-19. Based on the present findings, the potential utility of Acceptance and Commitment Therapy is discussed within the context of COVID-19.

scholarly journals The Relationship of CSR and Employee Creativity in the Hotel Sector: The Mediating Role of Job Autonomy

2021 ◽  
Vol 13 (18) ◽  
pp. 10032
Author(s):  
Mengmeng Guo ◽  
Naveed Ahmad ◽  
Mohammad Adnan ◽  
Miklas Scholz ◽  
Khalil-ur-Rehman ◽  
...  
Keyword(s):  
Structural Equation ◽  
Underlying Mechanism ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Job Autonomy ◽  
Employee Creativity ◽  
Hotel Sector ◽  
Relationship Of ◽  
The Relationship

Despite the growing surge in the literature about employee creativity, the mainstream literature largely views it from an organizational perspective, and ignores the underlying mechanism that motivates employees to be engaged in different creative tasks. Against this backdrop, the current work was carried out to explore the relationship of corporate social responsibility (CSR) and employee creativity with the mediating effect of autonomy to explain the motivational pull for employee creativity. The data were collected from the employees of the hotel sector of Pakistan through a self-administered questionnaire (n = 511) and were analyzed by employing the structural equation modeling (SEM) technique. The results revealed that CSR, through the mediating effect of job autonomy, influences employees’ creativity significantly. The findings of the current analysis will help both academia and professionals from the hotel sector to understand the importance of CSR as a booster for employee creativity. Furthermore, the potential role of job autonomy as a mediator in explaining this relationship will also help policymakers to understand the importance of freedom at the workplace to engage the workforce in different extra-roles, including creativity.

scholarly journals The Relationship Between Gender Self-Stereotyping and Life Satisfaction: The Mediation Role of Relational Self-Esteem and Personal Self-Esteem

2022 ◽  
Vol 12 ◽  
Author(s):  
Junnan Li ◽  
Yanfen Liu ◽  
Jingjing Song
Keyword(s):  
Life Satisfaction ◽  
Gender Stereotypes ◽  
Self Esteem ◽  
Personality Characteristics ◽  
Relational Self ◽  
Mediation Model ◽  
Effective Interventions ◽  
Serial Mediation ◽  
The Relationship

Individuals voluntarily internalize gender stereotypes and present personality characteristics and behaviors that conform to gender role requirements. The aim of the current study was to explore the reasons people internalize gender stereotypes. We conducted surveys with 317 college students in China to examine the relationship between gender self-stereotyping and life satisfaction. We also analyzed the mediating roles of relational self-esteem (RSE) and personal self-esteem (PSE) and the moderation role of gender. The results of path analysis showed that gender self-stereotyping directly affected life satisfaction and indirectly affected life satisfaction through RSE and PSE in a serial pattern; however, the serial mediation model was only significant in the male sample. Higher gender self-stereotyping was associated with male participants’ higher level of RSE and PSE and further correlated with higher life satisfaction. This study addressed the questions: “What are the benefits of gender self-stereotyping?” and “What are the major barriers to counter-stereotyping?” The results enrich our understanding of these issues, especially relative to the collectivist culture in China, and may be used to create more effective interventions to help people break through the stereotypes.

Employee Strengths Use and Thriving at Work

2020 ◽  
Vol 19 (4) ◽  
pp. 197-205
Author(s):  
He Ding ◽  
Xixi Chu
Keyword(s):  
Self Efficacy ◽  
Mediation Model ◽  
Model Data ◽  
Strengths Use ◽  
Moderated Mediation Model ◽  
Indirect Relationship ◽  
Relationship Of ◽  
The Relationship ◽  
Humble Leadership ◽  
Thriving At Work

Abstract. This study aimed to investigate the relationship of employee strengths use with thriving at work by proposing a moderated mediation model. Data were collected at two time points, spaced by a 2-week interval. A total of 260 medical staff completed strengths use, perceived humble leadership, self-efficacy, and thriving scales. The results of path analysis showed that strengths use is positively related to thriving, and self-efficacy mediates the relationship of strengths use with thriving. In addition, this study also found perceived humble leadership to positively moderate the direct relationship of strengths use with self-efficacy and the indirect relationship of strengths use with thriving via self-efficacy. This study contributes to a better understanding of how and when strengths use affects thriving.

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