Clients′ knowledge, perception and satisfaction with quality of maternal health care services at the primary health care level in Nnewi, Nigeria

2014 ◽  
Vol 17 (5) ◽  
pp. 594 ◽  
Author(s):  
CC Nnebue ◽  
UE Ebenebe ◽  
ED Adinma ◽  
CA Iyoke ◽  
CN Obionu ◽  
...  
2021 ◽  
Vol 3 (2) ◽  
Author(s):  
Mohammed Saka ◽  
Tanimola Akande ◽  
Aishat Saka ◽  
Hassan Oloyede

The success of universal coverage of health at primary health care level depends on patient’s perceptions or judgment on quality products and service rendered by the health personnel in the hospitals. Quality of health care services can be determined by gap between perception of what is offered in term of services and expectation from the health consumers. The study examined the expectations of health consumers and perception used in judging the quality of health care services at the primary health care level. A cross-sectional study was carried out among randomly selected health consumers that had received health care services in the hospitals designated as primary health care facilities in Kwara State Nigeria. Overall health consumers’ means score expectations was 6.57 while perception was 5.80. Though was high in favour of females with no statistical significant difference. However, correlation test revealed significant association in socio-demographic variables such as age, occupation and educational status. Conversely, relationship was inverse in terms of increase in education attainment with lower perception value (p<0.001). Expectation-perception gap was a major determinant of quality of health care services at primary health care levels. Significant relationship occurred between heath consumer’s age, occupation, educational status and overall expectation-perception of quality health care received. It is recommended that hospital management need to monitor the link between the expectations including perception of services received by patients for quality improvement at primary health care level.


2006 ◽  
Vol 107 (3) ◽  
pp. 632-640 ◽  
Author(s):  
Lisa M. Korst ◽  
Carolina Reyes ◽  
Moshe Fridman ◽  
Michael C. Lu ◽  
Calvin J. Hobel ◽  
...  

2017 ◽  
Vol 2 (1) ◽  

The study examined the association between women’s status and utilisation of maternal health care services of primary health care centres in Anambra east L.G.A of Anambra state. Five objectives were developed. A cross sectional descriptive research design was used. The study population consisted of women of child bearing age (15-49 years) who had given birth in the last five years. A sample size of 500 participants was used after using the formula for estimating sample size from a finite population. However, only 482 copies of the questionnaire were returned, giving a response rate of 96.4%. The instrument for data collection was a questionnaire developed by the researchers based on literature review. Data were analysed using the statistical package for the social sciences (SPSS version 18). The major findings showed that 71.5% utilised ANC while 44.4% utilised delivery healthcare services; 40.2% of the women took decisions jointly with their husbands while 32.4% took decisions alone on utilisation of ANC. As regards utilisation of delivery care services, 39% took decisions alone while 36.5% took decisions jointly with their husbands on where to have their baby. There were statistical significant associations between women decision making autonomy women education, women economic status and utilization of maternal health services. However, the study showed no statistical significant association between occupational status and utilisation of maternal health care services. The study concluded that the factors that influence the utilisation of maternal health care services are women decision making autonomy, educational status and their economic status.


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