Evaluation of patient satisfaction of the status of appointment scheduling systems in outpatient clinics: Identifying patients' needs

Abstract The dental healthcare marketplace is consumer driven. The astute practice manager monitors the effectiveness of patient care in terms of both the actual dental service rendered and the process used to deliver the service. One mechanism that can be helpful is the use of a patient satisfaction survey to determine the status of the relationship between the dental practice and patient's of record. This article presents a perspective on the importance of patient feedback as well as a sample survey form that may be useful to the practicing dental professional.

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PATIENT SATISFACTION WITH MEDICAL ENCOUNTERS IN NEUROLOGY OUTPATIENT CLINICS

Journal of Neurology Neurosurgery & Psychiatry ◽

10.1136/jnnp-2015-312379.70 ◽

2015 ◽

Vol 86 (11) ◽

pp. e4.163-e4

Author(s):

Markus Reuber ◽

Merran Toerien ◽

Hannah Wiseman ◽

Rebecca Shaw ◽

Rod Duncan

Keyword(s):

Public Policy ◽

Regression Analysis ◽

Patient Satisfaction ◽

Patient Choice ◽

Outpatient Clinics ◽

Medical Interview ◽

Satisfaction Scale ◽

Policy Documents ◽

Clinical Encounters ◽

Spearman's Rho

AimRecent public policy documents have emphasised the need for healthcare practitioners to give patients choice. As part of a larger qualitative project investigating how neurologists give patients choices, we explored whether evidence of patient choice is associated with higher patient satisfaction.MethodFourteen neurologists and 223 patients were recruited in neurology outpatient clinics in Glasgow and Sheffield. All participants completed post-appointment questionnaires assessing whether choice was offered or perceived. Clinicians also rated the extent to which symptoms were medically explained. Patients completed the Medical Interview Satisfaction Scale-21 (MISS-21).ResultsTwo dominant factors contributed to the total MISS-21 scale, ‘rapport’ and ‘distress-relief’. Regression analysis showed that the extent to which symptoms were medically explained predicted most of the variance on both subscales and the total MISS-21 score. Spearman's rho correlations showed greater patient satisfaction if symptoms were medically explained and if no choice had been offered or perceived.ConclusionThere was no evidence that giving patients choices in interaction increased patient satisfaction with clinical encounters. Our findings suggest that patient satisfaction is most strongly influenced by the extent to which neurologists perceive symptoms as medically explained.

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A simulation study of appointment scheduling in outpatient clinics: Open access and overbooking

SIMULATION ◽

10.1177/0037549713505332 ◽

2013 ◽

Vol 89 (12) ◽

pp. 1459-1473 ◽

Cited By ~ 24

Author(s):

Sangbok Lee ◽

Daiki Min ◽

Jong-hyun Ryu ◽

Yuehwern Yih

Keyword(s):

Open Access ◽

Simulation Study ◽

Appointment Scheduling ◽

Outpatient Clinics

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VA Community-Based Outpatient Clinics Improve Access to Care and Increase Patient Satisfaction

PsycEXTRA Dataset ◽

10.1037/e578422006-003 ◽

2001 ◽

Author(s):

Michael K. Chapko ◽

Carol VanDeusen Lukas

Keyword(s):

Patient Satisfaction ◽

Access To Care ◽

Outpatient Clinics ◽

Community Based ◽

Increase Patient Satisfaction ◽

Improve Access

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Medical students in ENT outpatient clinics: appointment times, patient satisfaction and student satisfaction

Medical Education ◽

10.1046/j.1365-2923.1999.00422.x ◽

1999 ◽

Vol 33 (9) ◽

pp. 669-673 ◽

Cited By ~ 22

Author(s):

Daniel Hajioff ◽

Martin Birchall

Keyword(s):

Patient Satisfaction ◽

Medical Students ◽

Student Satisfaction ◽

Outpatient Clinics

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Self-Service Blood Pressure Measurement in Outpatient Obstetrics Clinics Could Reduce the Waiting Time of Pregnant Women: Cross-sectional Survey (Preprint)

10.2196/preprints.17545 ◽

2019 ◽

Author(s):

Wanhua Xie ◽

Yunhe Gao ◽

Weichi Tan

Keyword(s):

Blood Pressure ◽

Patient Satisfaction ◽

Pregnant Women ◽

Waiting Time ◽

Pressure Measurement ◽

Blood Pressure Measurement ◽

The Self ◽

Outpatient Clinics ◽

Self Service ◽

Pressure Measurement System

BACKGROUND In the conventional method, the blood pressure values of pregnant women were measured by nurses in the obstetrics outpatient clinics, and then were entered into the computer system. The pregnant women should wait for long time to complete this process. We hypothesized that the self-service blood pressure measurement by pregnant women could be a better option rather than measuring the blood pressure by nurses. OBJECTIVE To investigate the influence of self-service blood pressure measurement on pregnant women in the obstetrics outpatient clinics on the waiting time, patient satisfaction, and outpatient volume by comparing with the conventional blood pressure measurement method. METHODS The waiting time and satisfaction degree of pregnant women, as well as the outpatient volume in the Obstetrics Outpatient Clinic were compared on the use of self-service blood pressure measurement system with the conventional method. A total of 519 pregnant women in the obstetrics outpatient clinics participated in the satisfaction survey. The sample means were compared with t-test. RESULTS After using the self-service blood pressure measurement system, the waiting time of pregnant women for blood pressure measurement was significantly reduced from (18.57±9.68) min to (2.39±1.96) min (P<0.001). In addition, the satisfaction degree of pregnant women was significantly increased (P<0.001), and the monthly outpatient volume was significantly increased (P=0.02,P<0.05). CONCLUSIONS The self-service blood pressure measurement has significantly reduced the waiting time, increased the patient satisfaction and the outpatient volume. Therefore, this method is worth to be popularized in clinical practices.

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