scholarly journals Service Value Stream Management (SVSM): Developing Lean Thinking in the Service Industry

2011 ◽  
Vol 04 (04) ◽  
pp. 428-439 ◽  
Author(s):  
Andrea Bonaccorsi ◽  
Gionata Carmignani ◽  
Francesco Zammori
Keyword(s):  
Service Industry ◽  
Lean Thinking ◽  
Service Value ◽  
Value Stream ◽  
Stream Management

scholarly journals Lean Thinking to Foster the Transition from Traditional Logistics to the Physical Internet

2020 ◽  
Vol 12 (15) ◽  
pp. 6053
Author(s):  
Vanessa Rodríguez Cornejo ◽  
Ángel Cervera Paz ◽  
Luis López Molina ◽  
Víctor Pérez-Fernández
Keyword(s):  
Supply Chain ◽  
Waiting Times ◽  
Value Stream Mapping ◽  
Lean Thinking ◽  
Value Stream ◽  
A Value ◽  
Physical Internet ◽  
The Right ◽  
The Relationship ◽  
Value Stream Map

This paper studies the relationship between Lean paradigms and the Physical Internet (PI). Lean thinking is a philosophy that allows one to obtain the right amount of the right items in the right place at the right time; it seeks to minimize waste and is flexible to change. In fact, applying Lean not only helps to reduce costs, but it also adds value and improves results across the supply chain. By using a value stream map, we can map the process from the supply chain to the customer, while trying not to add value activities. Such activities include excessive production, overstorage, waiting times poorly adjusted to needs, defects and rejects that require reprocessing, and, finally, unnecessary transport and movements. Storage, waiting times, and unnecessary transport and movements are at the core of the PI. A value stream map can also help to identify empty transport and unnecessary CO2 emissions. This study analyzes value stream mapping as a tool that can enable the objectives of the different Alliance for Logistics Innovation through Collaboration (ALICE) roadmaps for logistics innovation to be achieved, and can also allow PI principles to be reached on the established dates.

LEAN INNOVATION–INTRODUCING VALUE SYSTEMS TO PRODUCT DEVELOPMENT

2011 ◽  
Vol 08 (01) ◽  
pp. 41-54 ◽  
Author(s):  
G. SCHUH ◽  
M. LENDERS ◽  
S. HIEBER
Keyword(s):  
Innovation Management ◽  
Innovation System ◽  
Value Systems ◽  
Core Element ◽  
Lean Thinking ◽  
Value System ◽  
Value Stream ◽  
Internal Customers ◽  
Innovation Project ◽  
Innovation And Development

The implementation of lean thinking in innovation management has not been executed systematically yet. For instance, high uncertainties of processes or limited possibilities for automation in research and development (R&D) indicate special requirements for the implementation of lean thinking. A competitive R&D requires a holistic rethinking for the implementation of lean thinking. The lean innovation system represents the systematic interpretation of lean thinking principles with reference to product or process innovation and development. One core element of lean innovation is the value system, which is the basis for the value stream design in innovation and development projects. The value system defines, structures and prioritizes "values" adaptively for one specific innovation project. The values are defined by all relevant stakeholders in the innovation and development process, like external and internal customers, considering an organization's strategy and culture. It represents the basis for a consequent value-oriented alignment of project and processes in R&D. This paper introduces lean innovation and the core findings of the recent survey "Lean innovation" of the Laboratory for Machine Tools and Production Engineering WZL at RWTH Aachen University. Subsequently, the paper focuses on the value system, describes its elements, and shows how to use and benefit from the value system toward a powerful lean innovation.

scholarly journals Introducing a strategic perspective in lean thinking applications through system dynamics modelling: the dynamic Value Stream Map

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Guido Noto ◽  
Federico Cosenz
Keyword(s):  
System Dynamics ◽  
Management Practices ◽  
System Structure ◽  
Illustrative Case ◽  
Management Tools ◽  
Lean Thinking ◽  
Content Type ◽  
Value Stream ◽  
Strategic Perspective ◽  
Value Stream Map

PurposeLean Thinking is an operation management discipline which aims to identify, map and analyse the activities forming a process to detect “value waste” and outline the most effective flow of activities to execute in sequence. Process mapping is often developed in lean projects through the use of the Value Stream Map (VSM). Like many other management tools, the VSM adopts a static and non-systemic perspective in the representation of an organizational process. This may result in the implementation of Lean projects inconsistent with the overall organizational long-term strategy, thus leading to dysfunctional performance. In order to overcome this limit, the paper suggests combining VSM with System Dynamics (SD) modelling.Design/methodology/approachThe paper is based on a review of the literature on VSM. This review is matched with an analysis of SD modelling principles aimed at explaining the practical and theoretical contribution of this approach to operation and strategic management practices. An illustrative case study is then provided to explore the practical implications of the proposed approach.FindingsOur results show that SD modelling provides robust methodological support to VSM and Lean Thinking due to its inner characteristics, namely: simulation, systemic view, explicit link between system structure and behaviour and effective visual representation.Originality/valueThis research proposes a novel approach to design VSMs aimed at fostering a strategic perspective in Lean Thinking applications. Such an approach connects two fields of research and practice – i.e. VSM and SD modelling – which have traditionally been kept separated or, at least, partially combined for specific organizational sub-systems, thereby neglecting a broader strategic view of the entire process system.

scholarly journals A lean thinking and simulation-based approach for the improvement of routing operations

2016 ◽  
Vol 116 (5) ◽  
pp. 903-925 ◽  
Author(s):  
Bernardo Villarreal ◽  
Jose Arturo Garza-Reyes ◽  
Vikas Kumar
Keyword(s):  
Vehicle Routing ◽  
Value Stream Mapping ◽  
Lean Thinking ◽  
Vehicle Performance ◽  
Content Type ◽  
Value Stream ◽  
Novel Approach ◽  
Simulation Based ◽  
Operations Performance ◽  
Number Of Customers

Purpose – The improvement of routing operations performance has been of great concern for organisations. This has led to the development of alternative lean-based methods, however the literature research on the applications of lean thinking in the transportation sector is still considered rather limited. The purpose of this paper is to present a lean thinking and simulation-based approach to improve the efficiency of warehousing and routing operations. Design/methodology/approach – The paper reviews the existing literature in the area of lean transportation and then presents and applies a novel approach to improve the vehicle routing operations of a Mexican firm. The proposed approach suggests the classification of wastes into those relevant to transport operations, their identification through a transportation value stream mapping study, and the use of the transportation overall vehicle effectiveness (TOVE) index for the measure of the overall performance of the transport operations. Findings – The results obtained from the case study indicate that the proposed approach is an effective alternative for the improvement of vehicle routing operations as the number of routes decreased from 30 to 22 and the distance travelled by 32 per cent. Similarly, the average number of clients served by each route increased by 23 per cent as well as the TOVE index increased from 6.9 to 19.3 per cent. The TOVE component measures of vehicle performance and operating availability efficiencies also increased significantly while quality issues, in the form of number of customers not served per route, were reduced from six to zero. Originality/value – The improvement of routing operations performance has been traditionally addressed through operations research and mathematical modelling approaches. This paper presents an alternative and novel lean thinking and simulation-based approach to improve the efficiency of routing operations.

scholarly journals Productivity improvement in a client-based service company through value stream mapping and simulation

2021 ◽  
Author(s):  
Sam Ataei
Keyword(s):  
Manufacturing Industry ◽  
Service Industry ◽  
Simulation Analysis ◽  
Value Added ◽  
Simulation Models ◽  
Value Stream Mapping ◽  
Productivity Improvement ◽  
Lean Principles ◽  
Value Stream ◽  
Analysis Of Results

For many years, productivity improvement through value stream mapping and simulation has been studied in manufacturing industry where the flow of materials is visible and the work can be standardized. In recent years, the service industry has become a new arena for lean operations. Within the service industry, client-based companies have distinct challenges in streamlining their process, as it may not be feasible to standardize the needs of different clients. This thesis focuses on a case from a client-based company in the area of graphic communications and brand point management services. The thesis examines the application of lean principles towards a set of subjective processes and provides directions for improving productivity. Some lean methods utilized in the study include creating process flows, conducting operator interviews to back-up the process flow, collecting data such as processing time and creating a detailed values stream map of the retail packaging process in order to analyze any necessary areas of improvement. Value stream mapping has been used to identify the areas where the non-value-added tasks can be reduced, and simulation models have been used to imitate and predict the company's different scenarios in dealing with bottlenecks, different kinds of wastes, and to assess potential areas for improvements. The analysis of results indicates that it is necessary to have two different streams of the processes; one for a team-based job and another one for a non-team-based job. The proper touch points from each department have been found and value-added and non-value added times have been determined in order to create the current-state. Furthermore, future-states have been created with some recommendations kept in mind to validate the time savings. The results have been verified through a simulation analysis.

scholarly journals Lean thinking to improving access to cancer patients in a Public General Hospital

2015 ◽  
Vol 1 (1) ◽  
pp. 1-8
Author(s):  
Carlos Frederico Pinto ◽  
Stela Maris Coelho ◽  
Evelin Araujo Marotta ◽  
Sheila Vianna Reis ◽  
Robisom Damasceno Calado ◽  
...  
Keyword(s):  
Value Stream Mapping ◽  
Lean Thinking ◽  
Process Redesign ◽  
Cancer Centers ◽  
Value Stream ◽  
Unit Capacity ◽  
Case Study Report ◽  
Lean Methods ◽  
Unit Performance

Unbalanced treatment scheduling and overcrowding is a common problem for cancer centers in Brazil, with huge access restrictions due to system inefficiencies and poor assistance design. The purpose of this report is to show how lean thinking can be applied to healthcare by using lean methods and production leveling. The case study / report presented was adopted in order to describe the approach, techniques and findings of this project, as part of a lean initiative. Lean Value Stream Mapping tools and leveling tools improved unit performance by increasing unit capacity freeing treatment slots by leveling and decrease of waiting time for cancer treatment .The process redesign also eliminated unnecessary movement and overtime.

scholarly journals Service value stream management (SVSM) - a case study

2021 ◽  
Vol 12 (4) ◽  
pp. 832-855
Author(s):  
Delmo Alves de Moura ◽  
Victor Carneiro Bonadio
Keyword(s):  
Business Process ◽  
Customer Value ◽  
Business Process Management ◽  
Process Management ◽  
The United States ◽  
Air Transport ◽  
Value Stream ◽  
Stream Management ◽  
Air Transport Industry

Air transport accounts for a significant portion of all wealth production in the world. In the case of Brazil, although the air transport industry is undergoing profound changes because of the economic crisis, there is enormous potential for this market to resume growth, especially when compared to the number of passengers/inhabitant of already consolidated markets, such as the United States. However, to grow in this market, airlines need to be prepared to adapt to new dynamics and overcome the effects of the economy on the industry. This paper presents a case study of an airline that in the crisis period lost its market leadership and chose to restructure the business-to-business (B2B) sales department to achieve better results in its Business Process Management (BPM). It seeks to identify which factors led the company to lose this leadership from the perspective of its customers and propose a way to review internal processes, eliminating waste, so that the company can resume its position in the market. It has been applied lean service-focused concepts to raise possible causes, identifying and optimized internal sales department flows to create a more appropriate customer value proposition, and correcting for each type of waste mapped. The objective of this case study was to apply the concepts related to the Value Stream Map tool to reduce activities that do not add value, in a service area, of a large airline. The objective was to improve the company's Business Process Management, aiming at a lean, effective and efficient process, improving the organization's performance and competitiveness.

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