Performance evaluation of work teams

Purpose: This article aims to develop an instrument to assess the collective performance of work teams' production. Associated with this, this evaluation instrument is applied to two production teams from the same company in Santa Catarina, to validate it. Methodology: The study is characterized as descriptive, quantitative and survey strategy. In order to develop the performance evaluation instrument, the literature review presented was taken as a starting point to guide the selection of the 10 indicators and 30 evaluation criteria enabling the elaboration f the questionnaire. Results: In general, it is possible to observe that the teams performed “good” in most of their indicators, and none of the indicators showed “poor”, “bad” or “regular” evaluations. It is suggested to develop some strategies to overcome the weakness shown by the communication indicator in both teams. Regarding the use of the instrument, it proved to be adequate to assess the collective performance, pointing out its strengths and weaknesses. Limitation: Singularity of application in a single company, not allowing generalizations to be made to other production teams. Originality: The proposal of an instrument to evaluate production teams ‘performance, indicating the team’s strengths and weaknesses.

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Small Group Research in Europe

European Psychologist ◽

10.1027//1016-9040.7.4.265 ◽

2002 ◽

Vol 7 (4) ◽

pp. 265-274 ◽

Cited By ~ 1

Author(s):

Francisco Gil Rodríguez ◽

Carlos María Alcover de la Hera

Keyword(s):

Social Psychology ◽

Work Teams ◽

Rapid Development ◽

Spanish History ◽

Organizational Contexts ◽

Scarce Resources ◽

Long Period ◽

Group Research ◽

Important Field ◽

Scientific Results

After a long period of scarce resources and a long delay in new scientific results suffered as a consequence of recent Spanish history, research concerning groups has experienced a rapid development over the last 15 years of the 20th century—the result of the late but then clear institutionalization of psychology into university structure. Although most research has been carried out at the very heart of social psychology and along the traditional lines of the field, a significant growth in the study of groups and work teams in organizational contexts can now be highlighted, coinciding with the tendency detected internationally during the last years. Beyond the normalization of group research in Spain, it is necessary to point out its excessive dependency in both theory and methodology on models and tools elaborated throughout North America and Europe. The present review closes with the proposal of creating a European formative curriculum for group psychologists in order to unify and promote research within this active and important field of psychology.

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