scholarly journals The implementation of Total Quality Management (TQM) in the hotel industry

2021 ◽  
Vol 1 (1) ◽  
pp. 25-34
Author(s):  
Mukhles M. Al-Ababneh
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Hotel Industry ◽  
Total Quality

scholarly journals Identification of suitable Critical Success Factors (CSFs) to implement the Total Quality Management (TQM) in the Hospitality Industry

2019 ◽  
Vol 8 (4) ◽  
pp. 275-277
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Critical Success Factors ◽  
Success Factors ◽  
Employee Involvement ◽  
Hotel Industry ◽  
Top Management ◽  
Total Quality ◽  
Critical Success ◽  
Analytic Hierarchical Process

Total Quality Management (TQM) can be used for business process improvement to achieve the quality service in the hotel business. The objective of this paper is to identify the suitable Critical Success Factors (CSFs) for implementing TQM in the Hotel industry. Analytic Hierarchical Process (AHP) analysis is done to identify the importance of CSFs. Web based analysis is used to analysis the AHP. The study has identified the suitable TQM’s CSFs of such as customer satisfaction or focus, top management commitment and leadership and employee involvement or focus or satisfaction are important CSFs to implement the TQM in the hotel industry. Based on the AHP analysis, the study has identified the suitable CSFs of TQM related to customer focus or satisfaction (CF = 0.4288), top management and leadership (TM = 0.2548) and employee involvement (EI = 0.2346) are important CSFs to implement the TQM in the hotel industry. The least importance is given to Continuous improvement (CP = 0.0818).

Total quality management, corporate social responsibility and entrepreneurial orientation in the hotel industry

2018 ◽  
Vol 14 (3) ◽  
pp. 601-618 ◽  
Author(s):  
Mohammad Reza Jalilvand ◽  
Javad Khazaei Pool ◽  
Hadi Balouei Jamkhaneh ◽  
Reihaneh Alsadat Tabaeeian
Keyword(s):  
Corporate Social Responsibility ◽  
Quality Management ◽  
Social Responsibility ◽  
Total Quality Management ◽  
Entrepreneurial Orientation ◽  
Hotel Industry ◽  
Equation Modeling ◽  
Total Quality ◽  
Content Type ◽  
Corporate Social

Purpose The purpose of this paper is to examine how total quality management (TQM) and corporate social responsibility (CSR) affect entrepreneurial orientation (EO) in the context of the hotel industry. Design/methodology/approach Drawing from the hospitality literature, the relationships among TQM, CSR and EO were hypothesized and tested. Based on the valid responses collected from a survey questionnaire, structural equation modeling approach was used to examine the research model. Findings The results indicate that TQM positively affects CSR. Furthermore, CSR was a significant antecedent of EO. Originality/value The combination of a developing country context and the significance of TQM, CSR and EO in hotel industry enhance the contextual contribution of the paper.

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