Collaboration Engineering: Supporting the Collaborative Processes Design for the Accessible and Usable Interactive Systems Design

Interaction is a core concept in the fields of Ubiquitous computing, Ambient systems design, and generally in the fields of HCI and Interaction Design. Despite this, a lack of knowledge about the fundamental character of interaction still exists. Researchers have explored interaction from the viewpoints of user-centered design and design of graphical user interfaces, where interaction stands for the link between technology and humans or denotes the use aspect. A framework is proposed for exploring interaction as a design space in itself between a human and the technology. It is proposed that this framework for interaction as a design space for Interaction Design, in which the very form of the in-between, the interaction, be explicitly targeted. It is an opportunity to go beyond user and usability studies to seek answers to fundamental questions concerning the form and character of interaction as implemented in today’s interactive systems. Moreover, this framework is an opportunity to expand and explain a new design space for Interaction Design. The proposed framework, anchored in two exemplifying cases, illustrates the character and the form of interaction as it situates itself in online, ubiquitous and everyday IT use.

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Innovations in Collaborative Web Design

Human Computer Interaction Research in Web Design and Evaluation ◽

10.4018/978-1-59904-246-6.ch007 ◽

2007 ◽

pp. 148-164

Author(s):

Madelon Evers

Keyword(s):

Stakeholder Participation ◽

Action Learning ◽

Systems Design ◽

Web Design ◽

Interactive Systems ◽

Multidisciplinary Design ◽

Design Decision ◽

Design Teams ◽

New Knowledge ◽

Design Projects

In this chapter we analyse the link between multidisciplinary design and team learning, which, we argue, need to be supported in equal measure during Web design projects. We introduce a new approach to collaborative Web design, called the “Design and Learning Methodology,” as a way to support these two processes. The approach involves many stakeholders, including future website users, in design decision-making. It structures stakeholder participation through multidisciplinary design teams (MDTs). It uses professional facilitators to guide design and learning processes. Facilitation tools are drawn from a combination of action learning methods, which help MDTs reflect and act on new knowledge gained from design experiences, and human-centred design, which is an international protocol for achieving quality in interactive systems design (ISO 9000 series). Based on our research, we describe how facilitation of the process of learning from design contributes to continuous improvement in collaborative competencies needed for Web design.

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A Repeatable Collaboration Process for Incident Response Planning

Cyber Security and Global Information Assurance ◽

10.4018/978-1-60566-326-5.ch012 ◽

2009 ◽

pp. 250-264

Author(s):

Alanah Davis ◽

Gert-Jan de Vreede ◽

Leah R. Pietron

Keyword(s):

Collaborative Work ◽

Extensive Literature ◽

Incident Response ◽

Application Process ◽

Collaboration Engineering ◽

Response Planning ◽

Collaborative Processes ◽

Security Planning ◽

Collaboration Process ◽

Or Team

This chapter presents a repeatable collaboration process as an approach for developing a comprehensive Incident Response Plan for an organization or team. Despite the process of incident response planning being an essential ingredient in security planning procedures in organizations, extensive literature reviews have not yielded any collaborative processes for such a crucial activity. As such, this chapter will discuss the background of incident response planning as well as Collaboration Engineering, which is an approach to design repeatable collaborative work practices. We then present a collaboration process for incident response planning that was designed using Collaboration Engineering principles, followed by a discussion of the application process in three cases. The presented process is applicable across organizations in various sectors and domains, and consist of codified “best facilitation practices” that can be easily transferred to and adopted by security managers. The chapter describes the process in detail and highlights research results obtained during initial applications of the process.

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