The Mediating Effects of Emotional Labor Strategies on Regulatory Focus and Employee Creativity

2015 ◽  
Vol 2015 (1) ◽  
pp. 13331
Author(s):  
Zizhen Geng ◽  
Xia Yang ◽  
Haiping Zheng ◽  
Caifeng Li
Keyword(s):  
Emotional Labor ◽  
Regulatory Focus ◽  
Mediating Effects ◽  
Employee Creativity

The Influence of Leader Regulatory Focus on Employee Creativity: The Moderating Role of LMX

2013 ◽  
Vol 2013 (1) ◽  
pp. 11420
Author(s):  
Ramzi Said ◽  
Bernard Nijstad ◽  
Onne Janssen ◽  
Laetitia Mulder
Keyword(s):  
Regulatory Focus ◽  
Employee Creativity ◽  
Moderating Role

scholarly journals Relationship between emotional labor, work stress, employee creativity, and turnover intention: study on Indonesian bank frontliners

2020 ◽  
Vol 3 (1) ◽  
pp. 1-16
Author(s):  
Devi Intan Satyaningrum ◽  
Indi Djastuti
Keyword(s):  
Work Stress ◽  
Emotional Labor ◽  
Turnover Intention ◽  
Employee Creativity ◽  
Negative Effect ◽  
Positive Effect

This study examines the effects of emotional labor on work stress, employee creativity and turnover intention, and examines the role of work stress as a mediator. The study was conducted in a limited way to the 90 employees of the Semarang branch of the BTN bank frontliners. The analysis using SEM PLS suggested that emotional labor had a positive effect on work stress and turnover intention but was not significant on employee creativity. Furthermore, work stress has a negative effect on employee creativity and a positive effect on turnover intention, and in this study proves that work stress mediated the influence of emotional labor on employee creativity and on turnover intention.

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