Referrer satisfaction with services provided at a national and specialist clinic for OCD and related disorders in children and adolescents

2014 ◽  
Vol 2 (2) ◽  
pp. 201
Author(s):  
Doreen Hoerold ◽  
Georgina Krebs ◽  
Cynthia Turner ◽  
Isobel Heyman
Keyword(s):  
Mental Health ◽  
Treatment Outcome ◽  
Mental Health Services ◽  
Health Services ◽  
Outcome Measure ◽  
Satisfaction Questionnaire ◽  
After Care ◽  
Co Morbidity ◽  
Treatment Plans ◽  
Satisfaction With Services

Rationale: Referrer satisfaction is an often-neglected outcome measure in mental health services and can inform service improvements. We examined referrer satisfaction with a specialist OCD service for young people.Method:  An online satisfaction questionnaire, comprising 19 closed and one open-ended question, was sent to 155 referrers of whom 30 (19.4%) responded.Results: Satisfaction was high overall. However, higher levels of satisfaction were noted with respect to treatment plans as compared to treatment outcome. Referrers also made recommendations for service improvements, such as increased communication during treatment, recommendations for after-care, managing co-morbidity and improving patient engagement.Conclusions: Referrer satisfaction may be improved by addressing these aspects of the service.

The Health of the Nation Outcome Scales for Child & Adolescent Mental Health (HoNOSCA)

2000 ◽  
Vol 5 (2) ◽  
pp. 50-56 ◽  
Author(s):  
Simon Gowers ◽  
Sarah J. Bailey-Rogers ◽  
Alison Shore ◽  
Warren Levine
Keyword(s):  
Mental Health ◽  
Mental Health Services ◽  
Health Services ◽  
Outcome Measure ◽  
Adolescent Mental Health ◽  
Child And Adolescent ◽  
Field Trials ◽  
Extensive Field ◽  
Routine Outcome Measure

The child and adolescent version of the Health of the Nation Outcome Scales (HoNOSCA) represents the first attempt at a routine outcome measure for Child and Adolescent Mental Health Services in the U.K. Extensive field trials suggested that the scales were both acceptable to clinicians from the various disciplines working in this area and also valid and reliable. A growing number of services are now using the scales in audit and research, supported by the national HoNOSCA base that provides training and co-ordinates further developments.

scholarly journals Development of the FORUM: a new patient and clinician reported outcome measure for forensic mental health services

2021 ◽  
pp. 1-18
Author(s):  
Howard Ryland ◽  
Jonathan Cook ◽  
Rob Ferris ◽  
Sarah Markham ◽  
Christian Sales ◽  
...  
Keyword(s):  
Mental Health ◽  
Mental Health Services ◽  
Health Services ◽  
Outcome Measure ◽  
Forensic Mental Health

Planning Mental Health Services: I. Background and Key Issues*

1992 ◽  
Vol 37 (3) ◽  
pp. 199-206 ◽  
Author(s):  
Donald Wasylenki ◽  
Paula Goering ◽  
Eric Macnaughton
Keyword(s):  
Mental Health ◽  
Mental Health Services ◽  
Health Services ◽  
General Hospital ◽  
Health Planning ◽  
Community Support ◽  
Psychiatric Hospitals ◽  
Co Morbidity ◽  
Psychiatric Units ◽  
Key Issues

Planning mental health services is a complex task requiring an understanding of background developments and key issues related to mental health services. In Canada, the deinstitutionalization of patients attempted to shift the locus of care from provincial psychiatric hospitals to general hospital psychiatric units. This resulted in the isolation of provincial psychiatric hospitals, general hospital psychiatric units and community mental health programs, with little overall accountability for the services provided — three solitudes. To move toward the creation of responsible, integrated systems a number of issues must be addressed: target population(s); the roles of provincial psychiatric and general hospitals; community support services; continuity of care; co-morbidity; consumerism; and methods of integration. In the development of a comprehensive mental health plan, each issue should be recognized and decisions made which are in keeping with current knowledge. A companion report will survey Canadian initiatives in mental health planning and discuss approaches to many of the issues identified.

Evaluating the use of responsive art therapy in an inpatient child and adolescent mental health services unit

2019 ◽  
Vol 27 (2) ◽  
pp. 165-170 ◽  
Author(s):  
Fran Nielsen ◽  
Sophie Isobel ◽  
Jean Starling
Keyword(s):  
Mental Health ◽  
Mental Health Services ◽  
Health Services ◽  
Art Therapy ◽  
Adolescent Mental Health ◽  
Child And Adolescent ◽  
Positive Experience ◽  
Patient Satisfaction Questionnaire ◽  
Satisfaction Questionnaire ◽  
Inpatient Mental Health

Objectives: We describe the use of responsive art therapy in an inpatient child and adolescent mental health services unit, including its acceptability rated through a satisfaction questionnaire. Methods: A patient satisfaction questionnaire was developed to collect feedback from 46 adolescents. Images from therapy were photographed and collated looking for patterns across diagnoses and stages of treatment. Results: Adolescents reported that art therapy helped them learn how to express themselves safely (80%) and understand how their thoughts related to their feelings (78%). Conclusions: Responsive art therapy was a useful strategy to support the safe expression of distress and was seen as a positive experience by adolescents in inpatient mental health care.

scholarly journals Service-level variation, patient-level factors, and treatment outcome in those seen by child mental health services

2017 ◽  
Vol 26 (6) ◽  
pp. 715-722 ◽  
Author(s):  
Julian Edbrooke-Childs ◽  
Amy Macdougall ◽  
Daniel Hayes ◽  
Jenna Jacob ◽  
Miranda Wolpert ◽  
...  
Keyword(s):  
Mental Health ◽  
Treatment Outcome ◽  
Mental Health Services ◽  
Health Services ◽  
Child Mental Health ◽  
Service Level ◽  
Level Variation ◽  
Child Mental Health Services ◽  
Patient Level

scholarly journals Service users’ perspective of their admission: a report of study findings

2016 ◽  
Vol 34 (4) ◽  
pp. 251-260 ◽  
Author(s):  
B. O’Donoghue ◽  
E. Roche ◽  
J. Lyne ◽  
K. Madigan ◽  
L. Feeney
Keyword(s):  
Mental Health ◽  
Mental Health Services ◽  
Health Services ◽  
Procedural Justice ◽  
Community Mental Health Services ◽  
Service Users ◽  
Perceived Coercion ◽  
Mental Health Legislation ◽  
Health Legislation ◽  
Satisfaction With Services

ObjectivesThe ‘Service Users’ Perspective of their Admission’ study examined voluntarily and involuntarily admitted services users’ perception of coercion during the admission process and whether this was associated with factors such as the therapeutic alliance, satisfaction with services, functioning and quality of life. This report aims to collate the findings of the study.MethodsThe study was undertaken across three community mental health services in Ireland. Participants were interviewed before discharge and at 1 year using the MacArthur Admission Experience. Caregivers of participants were interviewed about their perception of coercion during the admission.ResultsA total of 161 service users were interviewed and of those admitted involuntarily, 42% experienced at least one form of physical coercion. Service users admitted involuntarily reported higher levels of perceived coercion and less procedural justice than those admitted voluntarily. A total of 22% of voluntarily admitted service users reported levels of perceived coercion comparable with involuntarily admitted service users and this was associated with treatment in a secure ward or being brought to hospital initially under mental health legislation. In comparison with the service user, caregivers tended to underestimate the level of perceived coercion. The level of procedural justice was moderately associated with the therapeutic relationship and satisfaction with services. After 1 year, 70% experienced an improvement in functioning and this was not associated with the accumulated level of coercive events, when controlled for confounders.ConclusionsThis study has provided valuable insights into the perceptions of coercion and can help inform future interventional studies aimed at reducing coercion in mental health services.

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