The Impact of Leadership on Employee Innovative Work Behaviour in Facilities Management Service Providers in Oman

Purpose This study aims to increase understanding about the co-creation of digital facilities management (FM) services with and for FM during a construction project. Design/methodology/approach The paper reports a case study on the co-creation of a digital facilities management service during the Mission Bay medical center construction project for the University of California, San Francisco. The sub-contractors and the FM team co-created a quick-response (QR) code system for valves on the project. This digital service is now used by the FM team for training purposes and in emergency situations when information on valves and their service areas is quickly needed. Researchers made on-site observations, conducted 84 interviews and reviewed archival data in 2012, 2014 and 2016. Findings The findings show that a successful co-creation process consists of three elements: a dialogue between the project parties, the creation of shared context between the project parties and the creation of shared understanding about the FM’s needs and the service providers’ ways of satisfying those needs. The study describes ways to promote these elements. Originality/value Previous studies emphasize the need for digital FM but few explain how FM teams can be involved in creating digital services for them. This paper describes how to co-create digital FM services with and for FM in the context of a construction project.

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DO HIGH-PERFORMANCE WORK PRACTICES INDUCE INNOVATIVE WORK BEHAVIOUR? THE CASE OF THE QATARI BANKING SECTOR

International Journal of Innovation Management ◽

10.1142/s1363919621500031 ◽

2020 ◽

pp. 2150003

Author(s):

SHATHA M. OBEIDAT

Keyword(s):

Job Satisfaction ◽

High Performance ◽

Banking Sector ◽

Mediating Effect ◽

Work Practices ◽

Organisational Commitment ◽

High Performance Work Practices ◽

Innovative Work ◽

Innovative Work Behaviour ◽

The Impact

Purpose: This paper presents results from an empirical study in the banking sector in Qatar on the impact of high-performance work practices (HPWPs) on employee’s innovative work behaviour (IWB). In particular, the study seeks to examine the impact of HPWP on employees work attitudes of job satisfaction and organisational commitment, and of the possible mediating link of employees’ attitudes (i.e., satisfaction and commitment) on HPWPs and IWB link. Methodology: Data were collected from employees about their perception of the use of HPWPs in their banks and about their level of satisfaction at work, their perceived commitment, and their innovative work behaviour. The sample included 150 employees working in different banks at Qatar. Findings: The findings suggest that HPWPs are positively related to job satisfaction, organisational commitment, and IWB. Also, the study provides support for the mediating effect of organisational commitment on the HPWPs and IWB link. Practical implications: When trying to inspire employees IWB through managerial practices (like HPWPs) in Qatari banks, management needs to pay attention to employees work related attitudes such as job satisfaction and organisational commitment. Limitations: The unique characteristics of the Qatari banks limits the generalizability of the study findings. Originality: This is the first study that explores the mediating role of job satisfaction and organisational commitment on HPWPs-IWB link after conducting a comprehensive PLS analysis. Moreover, the study provides evidence of this possible link in what is believed to be unique study setting.

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Entrepreneurial culture and innovative work behaviour: the mediating effect of psychological empowerment

Journal of Entrepreneurship in Emerging Economies ◽

10.1108/jeee-04-2021-0132 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Hoa Thi Nhu Nguyen ◽

Huong Thi Thien Nguyen ◽

Anh Thi Lan Truong ◽

Thao Thi Phuong Nguyen ◽

Anh Van Nguyen

Keyword(s):

Psychological Empowerment ◽

Mediating Effect ◽

Organizational Level ◽

Content Type ◽

Entrepreneurial Culture ◽

Innovative Work ◽

Innovative Work Behaviour ◽

The Impact ◽

The Relationship

Purpose This paper aims to explore how entrepreneurial culture (EC) and psychological empowerment (PE) support innovative work behaviour (IWB) of employees in organizations. First, it examines the impact of EC on IWB. It also explores the mediating effect of PE to support the EC – IWB relationship. Accordingly, it suggests a mechanism model to explain the relationship between EC and IWB. Design/methodology/approach This is an empirical research using quantitative methods. Data were collected via both face-to-face and online surveys from 308 employees in Vietnamese enterprises. The partial least squares-based structural equation modelling (PLS-SEM) approach was applied to test hypotheses in the research model. Findings Significant R-square values were achieved for both EC – PE and PE – IWB relationships, according to the PLS-SEM. The most interesting finding is the full mediating role of PE in the relationship between EC and IWB. Despite the non-significance in the direct impact of EC on IWB, the role of EC in promoting IWB is important in an indirect way through PE. The significant role of PE in facilitating IWB has been proven. Originality/value This research is one of the initial attempts to empirically build the roadmap from EC, as a typical type of organizational culture, through the mediating effect of PE to improve IWB. This roadmap provides top managers with a hierarchical view that effectively cascading interventions from the organizational level, such as EC, through a significant mediator as PE at the group level, and then down to IWB as a result at the individual level.

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Structural Equation Modeling: The Impact of Leader Attitudes on the Innovative Work Behaviour in Real Estate Development Companies

Humanities and Social Sciences Latvia ◽

10.22364/hssl.28.2.04 ◽

2020 ◽

Vol 28 (2) ◽

pp. 47-68

Author(s):

René Lauck ◽

Keyword(s):

Real Estate ◽

Structural Equation ◽

Influence Factor ◽

Business Environment ◽

Equation Modeling ◽

Real Estate Development ◽

Staff Members ◽

Innovative Work ◽

Innovative Work Behaviour ◽

The Impact

Leadership and innovation management are academic disciplines of high interest to scholars for decades. The fast changing and volatile business environment require companies to constantly improve their processes to remain competitive on the market. In particular, real estate development companies significantly benefit from innovativeness as each property development is unique, underlies different construction purposes and laws. Therefore, real estate developers need to bring the developable area in line with the building construction. One major driver to boost the competitiveness of organisations can be found in the individual innovative work behaviour of employees. To benefit from the individual’s innovative work behaviour, leadership embodies a major influence factor. In particular, this article examines how leader attitudes affect the innovative work behaviour of staff members working in real estate development companies. Therefore, the author developed and calculated a structural equation model to examine this relationship. The results from the structural equation modelling show that integrity and loyalty positively and significantly affect the innovative work behaviour of employees in real estate development companies. Consequently, demonstrating loyalty and integrity from leaders towards staff members improves the innovativeness of the entire organisation. Moreover, this research supports the relevance for the trait approach to leadership as leader attitudes contribute to different extents to the innovative work behaviour.

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Using big data to improve the performance management: a case study from the UAE FM industry

Facilities ◽

10.1108/f-01-2016-0006 ◽

2017 ◽

Vol 35 (13/14) ◽

pp. 746-765 ◽

Cited By ~ 6

Author(s):

Mahmoud Mawed ◽

Assem Al-Hajj

Keyword(s):

Big Data ◽

Performance Management ◽

Information Exchange ◽

Service Providers ◽

Facilities Management ◽

Extensive Literature ◽

Content Type ◽

Computer Aided ◽

The Impact

Purpose This paper aims to explore how big data analytics (BDA) collected and stored through specific data software [Construction Operations Building Information Exchange [COBie], integrated workplace management systems [IWMS], computer aided facilities management (CAFM), etc.] can play an essential role in improving the performance management system in the facility management (FM) industry. It defines the big data components and explores the benefit of BDA in any business through an extensive literature review and a pilot case study in the UAE. Design/methodology/approach The research was carried out based on a qualitative approach. It attempts to identify through a case study how the data collected and the technologies that go along with will increase the functionality and the efficiency of the FM services. The research studies the implementation of a big FM organization, hereafter referred as “M” of software that exports the data collected from COBie and the computer aided facilities management (CAFM) system and shapes them into input to improve the performance of the FM service providers. The study includes two components in anticipation of providing a complete picture: first, five semi-structured interviews with industry experts and company employees representing the hierarchy of the staff, i.e. top, middle and operational levels; one director, two managers and two operational-level employees were interviewed to determine the current situation of the company in terms of BDA; and second, detailed documents and archives records review for the data collected on a randomly chosen sample of facilities for the period 2013-2015. The interviews were designed to achieve two specific objectives. Primarily, they were aimed at collecting empirical evidence on the existing status of big data within the UAE FM context and at investigating the importance of the data collected for performance measurement in the industry as supported in the literature. Second, these interviews sought to identify any critical issues that need to be addressed within the data collection process when devising the big data platform for FM. Findings The paper seeks to provide a guideline to the service providers in the FM market to understand the importance of big data to be shared from the design and construction to the operational phase as it improves their operational performance. Originality/value This paper studies the impact of big data on the FM performance management, a very recent topic where only few researches were conducted earlier.

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