scholarly journals Influence of Knowledge Management Capabilities on the Performance of Mobile Telephone Firms in Kenya

2021 ◽  
pp. 28-46
Author(s):  
Joy Wachinga ◽  
Jared Deya
Keyword(s):  
Knowledge Management ◽  
Knowledge Transfer ◽  
Knowledge Acquisition ◽  
Target Population ◽  
Mobile Telephone ◽  
Empirical Literature ◽  
Knowledge Application ◽  
Knowledge Protection ◽  
Knowledge Management Capabilities ◽  
Management Capabilities

With intensifying rivalry in the mobile telephone industry, mobile telephone firms are finding knowledge management capabilities as vital resource for ensuring their performance. However, there is scanty empirical literature to help these firm associate knowledge management capabilities to their performance, hence this study which sought to ascertain the inspiration of knowledge management capabilities on the performance of mobile telephone firms in Kenya. it objectives were to; establish the influence of knowledge acquisition, find out the influence of knowledge application, determine the role of knowledge transfer, ascertain how knowledge protection influence, and stablish the joint effect of knowledge management capabilities (knowledge acquisition, knowledge application, knowledge transfer and knowledge protection) on the performance of the mobile telephone firms in Kenya. This study adopted descriptive survey design where it used a target population of the 63 heads of human resources, information marketing and finance from the 21 telephone firms operating in Kenya. Since the target population was easily manageable and readily accessible, census was used. The data which was collected data from primary sources using questionnaires was analysed using quantitative approach to produce descriptive and inferential statistics. In addition, the study tested for its hypothesis testing using; t-test,. F test and Analysis of Variance. The study found that each of; knowledge acquisition, knowledge application, knowledge transfer and knowledge protection have a positive significant effect of performance. The study concluded that on embracing knowledge management capabilities; knowledge acquisition; knowledge application; knowledge transfer; and knowledge protection, mobile telephone firms in Kenya experienced significant improved in performance and as they also gained competitive advantage over their competitors.

scholarly journals Knowledge Management Process, Entrepreneurial Orientation, and Performance in SMEs: Evidence from an Emerging Economy

2021 ◽  
Vol 13 (17) ◽  
pp. 9791
Author(s):  
Shiaw Tong Ha ◽  
May Chiun Lo ◽  
Mohamad Kadim Suaidi ◽  
Abang Azlan Mohamad ◽  
Zaidi Bin Razak
Keyword(s):  
Knowledge Management ◽  
Knowledge Acquisition ◽  
Entrepreneurial Orientation ◽  
Structural Equation ◽  
Equation Modeling ◽  
Knowledge Application ◽  
Knowledge Conversion ◽  
Knowledge Protection ◽  
And Performance ◽  
The Relationship

Knowledge management (KM), a process of acquiring, converting, applying, and protecting knowledge assets, is crucial for value creation. The purpose of this research is to empirically test the relationship between KM processes (knowledge acquisition, knowledge conversion, knowledge application, and knowledge protection), entrepreneurial orientation (EO), and firm performance. Data were collected from 159 small- and medium-sized enterprises (SMEs) in Malaysia using a cross-sectional survey. This research uses partial least squares structural equation modeling (PLS-SEM) and WarpPLS version 7.0 to test the model. The results show that three of four KM dimensions: knowledge acquisition, knowledge conversion, and knowledge protection are positively related to performance. Moreover, EO has been found to moderate the relationship between knowledge application and performance positively.

scholarly journals EFFECT OF KNOWLEDGE MANAGEMENT ON ORGANIZATION PERFORMANCE

2021 ◽  
Vol 2 (1) ◽  
pp. 14-26
Author(s):  
John Githii
Keyword(s):  
Knowledge Management ◽  
Organization Culture ◽  
Empirical Literature ◽  
Organization Performance ◽  
Knowledge Application ◽  
Knowledge Conversion ◽  
Types Of Knowledge ◽  
Knowledge Protection ◽  
Improved Performance ◽  
Learning Focused

Purpose: The underlying rationale for learning organizations is that in circumstances of quick change just those that are adaptable, versatile and gainful will exceed expectations. For this to happen, it is contended, associations need to find how to tap individuals' responsibility and ability to learn at all levels. The general objective of the study was to evaluate effect of knowledge management on organization performance. Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. Findings: The study concludes that knowledge protection had the greatest effect on the performance of microfinance organizations, followed by knowledge acquisition, then knowledge conversion while knowledge application had the least effect to the performance. The study found out that the organizations have impressed attributes of knowledge applications such as individuals, organization culture, and identity, policies and documents in their organization which had resulted in improved performance. However, routines and systems were found to have less influence on the performance of these organizations. Recommendations: There is a need for managers also need to take advantage of the technological capability to support knowledge application processes. In particular, organizations should use technology to map the location of specific types of knowledge, thereby facilitating the application and sharing of knowledge. Technology also should be connected to encourage individuals in different areas to take in as a gathering from a solitary or numerous assets and a single or various focuses in time. Thusly, social and specialized infrastructural components can supplement each other and meet up to improve learning focused procedures.  

The Impact of Supporting Organizational Knowledge Management through a Corporate Portal on Employees and Business Processes

2010 ◽  
Vol 6 (3) ◽  
pp. 44-64 ◽  
Author(s):  
Kamla Ali Al-Busaidi
Keyword(s):  
Job Satisfaction ◽  
Knowledge Management ◽  
Knowledge Acquisition ◽  
Business Processes ◽  
Organizational Knowledge ◽  
Knowledge Application ◽  
Knowledge Conversion ◽  
Knowledge Protection ◽  
Effectiveness And Efficiency ◽  
The Impact

Due to corporate portal playing a major role on organizational knowledge management (KM), this study was conducted to assess the impact of supporting KM processes through a corporate portal on business processes and employees at an academic institution. This paper specifically assesses the impact of knowledge acquisition, knowledge conversion, knowledge application and knowledge protection on business processes’ effectiveness, efficiency and innovation, and employees’ learning, adaptability, and job satisfaction. Findings suggest that the ending KM process, knowledge application, produces the highest impact on business processes and employees. First, supporting knowledge application through a corporate portal was positively associated with business processes’ effectiveness and innovation and employees’ learning, adaptability, and job satisfaction. Second, supporting knowledge conversion was positively associated with business processes’ effectiveness and employees’ learning, whereas supporting knowledge protection was positively associated with business processes’ effectiveness and efficiency but negatively associated with employees’ learning. Finally, supporting knowledge acquisition was positively associated with only business processes’ innovation.

Interdepartmental Knowledge Transfer Success During Information Technology Projects

2011 ◽  
pp. 189-210 ◽  
Author(s):  
Kevin Laframboise ◽  
Anne-Marie Croteau ◽  
Anne Beaudry ◽  
Mantas Manovas
Keyword(s):  
Knowledge Management ◽  
Knowledge Transfer ◽  
Web Based ◽  
Knowledge Processes ◽  
Knowledge Infrastructure ◽  
It Department ◽  
Transfer Success ◽  
It Departments ◽  
Knowledge Management Capabilities ◽  
Management Capabilities

This article reports on a study that investigates the knowledge transfer between an information systems/ technology (IS/IT) department and non-IT departments during IT projects. More specifically, we look into the link between the knowledge management capabilities of the IT department and the effectiveness and efficiency of the knowledge transfer to a client department. Knowledge management (KM) capabilities are defined by Gold, Malhotra, and Segars (2001) as the combination of knowledge infrastructure capabilities (structural, technical, and cultural) and knowledge processes capabilities (acquisition, conversion, application, and protection). Data collected through a Web-based survey result in 127 usable questionnaires completed by managers in large Canadian organizations. Data analysis performed using partial least squares (PLS) indicates that knowledge infrastructure capabilities are related to the knowledge transfer success, and more specifically to its effectiveness whereas knowledge processes capabilities are only related to the efficiency of such transfer. Implications of our results for research and practice are also discussed.

Interdepartmental Knowledge Transfer Success During Information Technology Projects

2010 ◽  
pp. 366-386
Author(s):  
Kevin Laframboise ◽  
Anne-Marie Croteau ◽  
Anne Beaudry ◽  
Mantas Manovas
Keyword(s):  
Knowledge Management ◽  
Knowledge Transfer ◽  
Web Based ◽  
Knowledge Processes ◽  
Knowledge Infrastructure ◽  
It Department ◽  
Transfer Success ◽  
It Departments ◽  
Knowledge Management Capabilities ◽  
Management Capabilities

This article reports on a study that investigates the knowledge transfer between an information systems/ technology (IS/IT) department and non-IT departments during IT projects. More specifically, we look into the link between the knowledge management capabilities of the IT department and the effectiveness and efficiency of the knowledge transfer to a client department. Knowledge management (KM) capabilities are defined by Gold, Malhotra, and Segars (2001) as the combination of knowledge infrastructure capabilities (structural, technical, and cultural) and knowledge processes capabilities (acquisition, conversion, application, and protection). Data collected through a Web-based survey result in 127 usable questionnaires completed by managers in large Canadian organizations. Data analysis performed using partial least squares (PLS) indicates that knowledge infrastructure capabilities are related to the knowledge transfer success, and more specifically to its effectiveness whereas knowledge processes capabilities are only related to the efficiency of such transfer. Implications of our results for research and practice are also discussed.

The Impact of Supporting Organizational Knowledge Management through a Corporate Portal on Employees and Business Processes

2012 ◽  
pp. 208-229
Author(s):  
Kamla Ali Al-Busaidi
Keyword(s):  
Job Satisfaction ◽  
Knowledge Management ◽  
Knowledge Acquisition ◽  
Business Processes ◽  
Organizational Knowledge ◽  
Academic Institution ◽  
Knowledge Application ◽  
Knowledge Conversion ◽  
Knowledge Protection ◽  
The Impact

Due to corporate portal playing a major role on organizational knowledge management (KM), this study was conducted to assess the impact of supporting KM processes through a corporate portal on business processes and employees at an academic institution. This paper specifically assesses the impact of knowledge acquisition, knowledge conversion, knowledge application and knowledge protection on business processes’ effectiveness, efficiency and innovation, and employees’ learning, adaptability, and job satisfaction. Findings suggest that the ending KM process, knowledge application, produces the highest impact on business processes and employees. First, supporting knowledge application through a corporate portal was positively associated with business processes’ effectiveness and innovation and employees’ learning, adaptability, and job satisfaction. Second, supporting knowledge conversion was positively associated with business processes’ effectiveness and employees’ learning, whereas supporting knowledge protection was positively associated with business processes’ effectiveness and efficiency but negatively associated with employees’ learning. Finally, supporting knowledge acquisition was positively associated with only business processes’ innovation.

scholarly journals The Influence of Knowledge Management Uses on Total Quality Management Practices in Commercial Banks of Jordan

2018 ◽  
Vol 12 (11) ◽  
pp. 1
Author(s):  
Bader Obeidat ◽  
Lama Hashem ◽  
Ra’ed Masa’deh
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Knowledge Transfer ◽  
Total Quality Management ◽  
Knowledge Acquisition ◽  
Commercial Banks ◽  
Management Practices ◽  
Total Quality ◽  
Knowledge Application ◽  
Quality Management Practices

This study examines the influence of knowledge management uses on total quality management practices in commercial banks of Jordan.A quantitative research design, using regression analysis was applied in this study and a total of 250 valid returns were obtained through a questionnaire distributed to the employees of commercial banks in Jordan. Knowledge management uses was adopted as an independent variable with four subgroups: knowledge acquisition, knowledge storage, knowledge transfer and knowledge application. Total quality management practices were adopted as dependent variable with five subgroups: top management support, employee's involvement, continuous improvement, customer focus, and data driven decision management.The results show that knowledge management uses significantly affects total quality management practices at three of its dimensions (knowledge acquisition, knowledge storage, and knowledge transfer) but it showed that no effect on knowledge application. The implications of this study are discussed at the end of this paper.

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