EFFECT OF KNOWLEDGE MANAGEMENT PRACTICES ON PERFORMANCE OF MOBILE TELEPHONE COMPANIES

Purpose: Knowledge management practices in general were found to influence organization performance as there is increased awareness of information that is critical to achieving the organization’s mission. The general objective of the study was to establish the effect of knowledge management practices on performance of mobile telephone companies. Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. Findings: The study concludes that knowledge management practices in general influences organization performance in various ways including, knowledgeable employees, better decision making in the organization, improved service offering to client, reduced operational costs, improved organizational competitiveness. This is mainly so because there is increased awareness of information that is critical to achieving the organization’s mission. The order of significance of the effect of knowledge management practices on performance of mobile telephone companies in starting with the most significant to the least is; knowledge creation, knowledge sharing, knowledge acquisition, knowledge implementation and knowledge storage respectively. Recommendations: The study points out that for effective organization administration organizations need to create a central repository system to store and retrieve information on organization reports cards, feedback on student progression, coordination of organization schedules, organization suspension, finances and other professional development which will have an overall effect on organization performance. Organizations should also install internet services and computers in order to share knowledge and improve the organization’s efficiency, performance, and competitiveness

CREDIT INFORMATION SHARING AND PROFITABILITY OF BANKS IN KENYA

Purpose: Credit information sharing cost positively influenced the profitability of banks in Kenya. The general objective of the study was to evaluate credit information sharing and profitability of banks in Kenya. Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. Findings: The study stablished that borrower’s credit history information had a positive influence on the profitability in Kenya. The study the respondents agreed that their banks collect information on the number of previous applications that a loan applicant has made, the bank collects information on the number of loans applied and declined, the bank asks for reasons that the loan applied was declined for all applicants, the bank asks loan applicants to indicate the discipline observed when repaying previous loans advanced, the bank asks clients to indicate if they have delayed in remitting their periodic loan repayment in the past, the banks collect more information about the loan applicants credit history from the CRB. Recommendations: The study recommended that while sharing information, the banks should do a cost benefit analysis to ascertain if the sharing of such information is material or not. It should pay its attention to the administrative costs that come with sharing information. This is because the cost of information sharing as seen from the study results have a negative and significant influence on performance Purpose: Credit information sharing cost positively influenced the profitability of banks in Kenya. The general objective of the study was to evaluate credit information sharing and profitability of banks in Kenya. Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. Findings: The study stablished that borrower’s credit history information had a positive influence on the profitability in Kenya. The study the respondents agreed that their banks collect information on the number of previous applications that a loan applicant has made, the bank collects information on the number of loans applied and declined, the bank asks for reasons that the loan applied was declined for all applicants, the bank asks loan applicants to indicate the discipline observed when repaying previous loans advanced, the bank asks clients to indicate if they have delayed in remitting their periodic loan repayment in the past, the banks collect more information about the loan applicants credit history from the CRB. Recommendations: The study recommended that while sharing information, the banks should do a cost benefit analysis to ascertain if the sharing of such information is material or not. It should pay its attention to the administrative costs that come with sharing information. This is because the cost of information sharing as seen from the study results have a negative and significant influence on performance

EFFECT OF KNOWLEDGE MANAGEMENT ON ORGANIZATION PERFORMANCE

Purpose: The underlying rationale for learning organizations is that in circumstances of quick change just those that are adaptable, versatile and gainful will exceed expectations. For this to happen, it is contended, associations need to find how to tap individuals' responsibility and ability to learn at all levels. The general objective of the study was to evaluate effect of knowledge management on organization performance. Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. Findings: The study concludes that knowledge protection had the greatest effect on the performance of microfinance organizations, followed by knowledge acquisition, then knowledge conversion while knowledge application had the least effect to the performance. The study found out that the organizations have impressed attributes of knowledge applications such as individuals, organization culture, and identity, policies and documents in their organization which had resulted in improved performance. However, routines and systems were found to have less influence on the performance of these organizations. Recommendations: There is a need for managers also need to take advantage of the technological capability to support knowledge application processes. In particular, organizations should use technology to map the location of specific types of knowledge, thereby facilitating the application and sharing of knowledge. Technology also should be connected to encourage individuals in different areas to take in as a gathering from a solitary or numerous assets and a single or various focuses in time. Thusly, social and specialized infrastructural components can supplement each other and meet up to improve learning focused procedures.

EFFECT KNOWLEDGE MANAGEMENT AND PERFORMANCE AT THE KENYA REVENUE AUTHORITY

Purpose: The real challenge is the use of technology to continuously promote KM uptake in organizations with a different culture, more so government institutions, ensuring at the same time that knowledge creation, sharing and usage becomes more efficient and transparent.. The general objective of the study was to evaluate effect knowledge management and performance at the Kenya revenue authority. Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. Findings: The study concludes that, majority of the respondents agree that knowledge sharing through the KM portal reduces the knowledge accessibility process which saves on man-hour. It 66 also concludes that using the KM portal reduces the knowledge transfer rate within KRA. Also on-line KM sharing process improves efficiency in transferring critical knowledge within KRA and has improved knowledge creating and sharing levels. It is less expensive to do on-line knowledge sharing than the traditional methods. Finally, knowledge management has helped KRA in improving performance while also helping KRA to control of the knowledge management process. The study further concludes that indeed knowledge management leveraged on technology has a positive relationship with organizational performance. This implies that with the adoption of knowledge management based on technology, performance is likely to be enhanced. Recommendations: There is a need for KRA Kenya Revenue Authority to sensitize the employees on the KM systems it has in place and how they will be of advantage to them in terms of increasing their output levels. Given the positive response from the employees that they are willing to embrace knowledge creation, sharing and usage in the long term, there is need for Kenya Revenue Authority to keep on developing new systems and improving on the existing ones on a need to need basis. The new systems and improved existing ones will ensure that KM leveraged on technology is sustainable and thus the performance levels will improve

INFLUENCE OF SOURCE OF DATA, INFORMATION FLOWS AND EXCHANGE PLATFORMS ON LEVEL OF HIS FEEDBACK IN PUBLIC HEALTH FACILITIES

Purpose: Data collection is the first step of the information process within the health information system, so health information systems are often classified according to data collection method. The general objective of the study was to evaluate influence of source of data, information flows and exchange platforms on level of HIS feedback in public health facilities Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. Findings: The study concludes that there was feedback at all levels in the HIS. The feedback was on referrals, disease prevalence rates and policy implementation. The feedback was beneficial in terms of helping the health facilities improve data collection, information processing and general implementation of the Health policies. Feedback provided was relevant especially from the Ministry of Health. Recommendations: There is need for Ministry of Health should to increase interaction (feedback) with the lower level health facilities. Ministry of Health should give priority to all health facilities in terms of processing information obtained and feedback given on timely basis. This will improve decision making in all facilities that share information through HIS. Moreover ministry of Health and Administrators of Health facilities should strengthen HIS for the benefit of improving service delivery in the Health Sector. This can be through increasing capacity of the HIS to satisfy needs of all stakeholders

Model for context-fitting mobile services for monitoring delivery of public health services

Purpose: The study aimed at establishing the contextual factors affecting performance of mobile services for monitoring delivery of public health services in Uganda. Methodology: The study used a qualitative research design in an interpretivist paradigm where the identified factors were subjected to analysis using documentary evidence and qualitative data from interviews. Using purposive sampling, six case studies among institutions responsible for monitoring health service delivery in Uganda were selected. Data was categorized through creating code families, grouping codes with similar attributes into broad categories and represent a higher order grouping of data from which the researcher began to build conceptual model and categories continued until saturation point. Findings: It was established that lack of power for charging mobile devices, limited content and coverage of data captured by mobile technologies, limited man power, knowledge and skills of using mobile technologies and poor attitude of health workers, general nature of some mobile technologies, language barrier, poor connectivity and reliability of mobile and internet networks, insufficient supplies of health data collection and processing tools affect the performance of mobile services for monitoring delivery of public health services in Uganda. Contribution to policy and practice: The study significantly contributes to a large body of knowledge in the adoption and use mobile technologies in monitoring delivery of public health services that has been less investigated in Uganda.