Implicațiile factorilor cognitivi si de personalitate în luarea deciziilor – un model teoretico-explicativ

This study is aimed to show the influence of cognitive and non-cognitive factors on decisional efficiency through the design of a theoretical-explicative model and by testing it against reality. This model reflects the link between cognitive variables, personality variables and decisional performance. The participants in this study (N=88) are managers in a IT&C company and have an average age of 32.3 years and a average working seniority of 8.6 years, 74.9% being males and 25.1 % being females. The instruments used were California Psychological Inventory (CPI 260 items form), a questionnaire for assessing the decisional style, a decision making questionnaire, decisional skills test (BTPAC), and Raven standard test, Plus form, a questionnaire for assessing cognitive complexity and Melbourne decision making questionnaire. In order to evaluate decisional performance I developed an behaviorally anchored scale. The evaluation of cognitive competencies, defined in behavioral terms like decision making performance and cognitive complexity, together with the personality dimensions, help us to select managers with an increased adaptive orientation to organizational change and a better decisional performance

The study of personality characteristics of military personnel with the help of the California psychological inventory

The article is devoted to comparative analysis of the personal characteristics of military personnel. In the psychological study involved 283 people, including soldiers of the permanent composition of the Military University, students of the Military University (military personnel of the defense Ministry), members of Regardie. Testing was conducted using the California psychological inventory based on the automated workplace of the military psychologist. Statistically significant differences (between different categories of military personnel, police officers) for the different scales of the questionnaire identified relevant performance standards. The results allow to improve the technology of study of the individual officers at different stages of service.

How We Complain: The Effect of Personality on Consumer Complaint Channels

The purpose of this study was to investigate the effect of personality types on consumer complaint channels. Respondents completed a survey that depicted four service failure scenarios, each with 11 possible courses of action. The three personality factors measured against the complaint behavior were locus of control, the California Psychological Inventory measure of sociability and Cattell’s 16 personality factors of relaxed versus tense. Factor analysis revealed three complaint channel dimensions: active, passive, and delayed. Sociability produced more active and less passive complaint behavior. Locus of control interacted with relaxed versus tense on the use of passive and delayed complaints. The findings have implications for recognizing and resolving customer complaints for different personality types.