anticipated satisfaction
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2022 ◽  
pp. 109634802110700
Author(s):  
Jingya Wang ◽  
Yao-Chin Wang ◽  
Lu Zhang ◽  
Rachel J. C. Fu

Given the importance of booth attractiveness at trade expositions, this study sets out to develop a scale measuring booth attractiveness (Study 1) and to examine its effectiveness in motivating attendees’ purchasing behavior (Study 2). Study 1 includes three steps: (1) item generation through a thorough review of the literature, focus group, and comments from experts, (2) item purification with exploratory factor analysis using 122 samples, and (3) reevaluating items with confirmatory factor analysis using 129 samples. A six-dimensional scale of booth attractiveness was developed in Study 1. Based on the theory of mental budgeting, Study 2 was conducted to examine the effects of booth attractiveness on the mechanism of attendees’ purchasing behavior using 323 samples. Results of Study 2 suggest that booth attractiveness could directly motivate impulse buying or indirectly through mental budgeting. Impulse buying, then, results in post-purchase guilt and anticipated satisfaction. Meanwhile, postpurchase guilt reduces anticipated satisfaction.


2020 ◽  
Vol 28 (4) ◽  
pp. 67-85
Author(s):  
Anna Macko ◽  

Purpose: The study aimed at examining how observing a person showing no trust or some trust, in interaction framed as a trust or an investment, influences two variables: anticipated dissatisfaction from cooperating with the trustor and willingness to avoid such a person in future cooperative tasks. Additionally, the perception of the trustor and anticipated feelings in the role of the trustee were analyzed. Methodology: A scenario describing the trust game framed as trust or investment was used in the study. Participants (N = 166) were randomly assigned to one of the four conditions: 2 (amount sent in the game: zero vs. one-tenth of the endowment) x 2 (game framing: trust vs. investment) and after reading the scenario made three types of evaluations: (1) their feelings in the position of the trustee from the scenario; (2) the trustor’s sociability, morality, and competence and (3) anticipated dissatisfaction from cooperating with the trustor in the future, and finally (4) willingness to avoid the trustor in future interactions. Results: Interaction effects were found for evaluations of anticipated dissatisfaction from cooperating with the trustor and willingness to avoid the trustor in future interactions. Observing sending nothing in the trust game framed as trust, rather than investment, resulted in stronger anticipated dissatisfaction from cooperating in the future with the trustor, and stronger willingness to avoid such a person as a partner for cooperation. Moreover, independent of the framing of the game, in condition of no trust, participants reported stronger negative feeling when imagining themselves in the role of the trustee and perceived the trustor as less sociable and less competent. Surprisingly, the perception of trustor’s morality did not differ across the conditions. Conclusions: Observing distrust, particularly when the interaction is interpreted in social terms as trust, rather than in economic ones as non-investing, with all other aspects of the situation the same, results in different attitude towards the distrustor on the side of observers. Distrust, in comparison to just non-investing, evokes in observers a stronger propensity to avoid such the distrustor as a partner for cooperation and lowers their anticipated satisfaction from cooperation with him/her.


2019 ◽  
Vol 5 (3) ◽  
pp. 236-254 ◽  
Author(s):  
Cindy E Tsotsoros ◽  
Douglas A Hershey ◽  
Helen Kiso ◽  
Janet L Koposko

Abstract The ability of individuals to think about their goals and imagine themselves in the future is one of the keys to developing a strategic life plan (Beach, 1998). This is a particularly important task in the context of developing a satisfying plan for retirement. In this investigation, image theory (Beach & Mitchell, 1987) was used as a foundation for exploring racial differences in individuals’ perceptions of the post-employment period. Specifically, Blacks, Whites, and Asians (n = 301, 300, 269, respectively) were asked to report perceptions of their future life satisfaction during retirement using a scale developed by Gutierrez and Hershey (2014). Mean score comparisons revealed that Blacks and Asians had significantly larger mean perceived future satisfaction levels than Whites. To explore the psychological mechanisms that underlie respondents’ perceptions, 3 separate race-based path analysis models were calculated using anticipated satisfaction scores as the criterion. Predictors in the models included: engagement in financial planning activities, retirement-related financial knowledge, retirement goal clarity, future time perspective, and a set of sociodemographic indicators. Substantial differences were observed in the amount of variance captured in the criterion, with the most variability accounted for among Asians, and the least variability accounted for among Whites. From a theoretical perspective, the findings contribute to the growing literature on race and retirement processes, and from an applied perspective, the results have implications for practitioners who seek to take race into account when developing psychologically based intervention programs.


2018 ◽  
Author(s):  
Lara aknin ◽  
Dylan Wiwad ◽  
Yuthika Girme

People rely on support from others to accomplish mundane and momentous tasks. When asking for assistance, is it beneficial to incentivize a helper by offering a motivated gift (i.e. a gift with the hope of getting support in return)? Six studies (N>2,500) examine the frequency and potential costs of motivated gifts. In Study 1, a third of Americans indicated that they had given a motivated gift at least once, while nearly two-thirds believed they had received one. In Studies 2a-d, most participants who imagined receiving a motivated gift before a favor request reported lower willingness to help and anticipated satisfaction from helping than participants who imagined simply being asked for a favor. Finally, Study 3 replicates these findings with actual help provided among friends in a laboratory setting. Findings suggest that motivated gifts are relatively common but may sometimes undermine the assistance that people hope to receive.


2018 ◽  
Vol 32 (6) ◽  
pp. 767-776 ◽  
Author(s):  
Joongwon Shin ◽  
Yoohee Hwang ◽  
Anna S. Mattila

Purpose Though social trends are driving consumers toward solo consumption of various services, many are reluctant to do so. There is little guidance for service providers as to how to effectively induce solo consumption. This study aims to examine the joint effect of self-esteem and an incidental similarity cue (e.g. a person’s initials) on anticipated satisfaction with with a solo consumption experience to fill this gap. Design/methodology/approach This study used a two-factor (incidental similarity cue and self-esteem) quasi-experimental design to test the hypotheses. The respondents read a scenario depicting a solo service consumption experience and completed scales that measured perceived fit with the service context and anticipated satisfaction with the experience. Findings Results indicate that, in the absence of an incidental similarity cue, self-esteem has a positive effect on solo consumers’ perceived fit. In the presence of such a cue, however, self-esteem has a minimal impact on perceived fit. Furthermore, perceived fit mediates the effect of self-esteem on anticipated satisfaction when the cue is absent. Originality/value The authors’ findings suggest that promoting incidental similarities with consumers may not be an efficient strategy to attract solo consumers. Conversely, service providers wishing to induce solo consumption may benefit from situationally increasing self-esteem among potential solo consumers. The current research advances the authors’ understanding of the effect of an incidental similarity cue and self-esteem in the context of a growing social trend of solo consumption.


2017 ◽  
Vol 45 (6) ◽  
pp. 1004-1009 ◽  
Author(s):  
Raphael Patcas ◽  
Susan J. Cunningham ◽  
Justin Shute ◽  
Timothy Lloyd ◽  
Joachim A. Obwegeser ◽  
...  

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