A consensus reaching process based on the concordance correlation measure of intuitionistic fuzzy sets in multi-criteria decision making

Although some correlation measure of intuitionistic fuzzy sets(IFSs) have been proposed, some of them cannot express the consistency of information or satisfy the axioms of similarity measure. In this paper, we present a consensus reaching process based on the concordance correlation measure of IFSs in multi-criteria decision making problems. Firstly, we define an innovative concordance correlation measure of IFSs, which not only takes the average information deviation of IFSs into account but also overcomes the disadvantages of previous correlation measures. In addition, its properties and the relationship between the defined new concordance correlation measure and Pearson correlation coefficient of IFSs are discussed. Secondly, considering that the classical TOPSIS method cannot be applied to the correlation measure with negative values, we continue to introduce the concept of relative concordance correlation measure and propose a consensus reaching process with minimum adjustment for an innovative behavioral TOPSIS method. Furthermore, a detailed numerical example and the comparison analyses are provided to verify the advantages of the proposed method. At last, we discuss the sensitivity and stability of the method.

Integrating a prospect theory-based consensus-reaching process into large-scale quality function deployment and its application in the evaluation of contingency plan

Quality function deployment (QFD) is a quality management tool that aims to improve customer satisfaction by transforming customer requirements into technical characteristics. It is a crucial procedure to obtain the prioritization of technical characteristics for the products or services in QFD. Traditional QFDs are often implemented by a small number of QFD members. However, with the increasing complexity of product and service design, QFD requires the participation of more QFD members from dispersed departments or institutions. Additionally, the evaluation information given by QFD members may widely differ due to their different knowledge and background. Furthermore, the psychological behaviours of QFD members also greatly influence the final prioritization of technical characteristics. Hence, this paper proposes a novel QFD framework to prioritize technical characteristics using a consensus-reaching process and prospect theory when large numbers of QFD members are involved. In the large-scale QFD framework, prospect theory is generally utilized to depict the psychological behaviours of QFD members. Then, QFD members are divided into several clusters. Eventually, a consensus-reaching process is established to assist QFD members in reaching a consensus. To verify the practicability of the presented framework, this paper applies it to the evaluation of contingency plan to determine the critical measures.