Audit culture, accountability, and care: A phenomenological anthropology of child welfare

Front-line child welfare workers have long since preoccupied social work, sociological, and anthropological scholarship. This article employs phenomenological anthropology to attend to the embodied, experiential, and sensorial dimensions of front-line child welfare work. However, rather than renew calls to improve casework through increased institutional support, resilience-building, or retention efforts, I draw on caseworkers’ lived experiences to engage in a critical examination of the state’s role as parens patriae. What do caseworkers’ experiences “on the inside” reveal about the state’s capacity to care—both for its own frontline staff and the families in its purview? How do such experiences problematize our understanding of state accountability? Ultimately, how can they shift the scholarly fixation on developing “better” workers who can accommodate the ever-increasing demands of casework, to a larger critique of the state’s ability to serve as “the guardian and ultimate guarantor of child welfare” ( Boyden, 2005 : 195)? By locating caseworkers’ experiences within a larger context of “audit culture”—a climate of suspicion and surveillance that forces workers to constantly account for their productivity and performance—this article problematizes the state’s model of accountability and care ( Shore and Wright, 2000 ). I argue that, in light of the toxic social dynamics it creates, “audit culture” is incommensurable with the state’s role as parens patriae.

Psychometric Properties and Structural Validity of the Serbian Version of the Copenhagen Burnout Inventory (CBIser)

Copenhagen Burnout Inventory (CBI) is a tool assessing fatigue and exhaustion as the core features of burnout. Despite its wide use and evidence of good psychometric properties, little is known about its structural validity. Therefore, this study aimed to examine internal psychometric properties and the latent composition of the Serbian version of CBI. A sample of 382 child welfare workers engaged in the work with the domestic population and professionals working with refugees and migrants completed a 19-item version of CBIser. Results showed that full-scale CBI despite having good psychometric properties lacks structural validity. A short-form of the instrument was empirically derived and several concurrent confirmatory models found in previous studies were tested. A three-factor model of personal, work-, and client-related burnout showed to be the best fitting one, and the 13-item form of CBI proved to be a structurally valid and psychometrically sound measure of burnout.

The impact of COVID-19 on child welfare-involved families: Implications for parent–child reunification and child welfare professionals

The COVID-19 pandemic has impacted children and parents involved in the child welfare system and the professionals working with these families. Using survey data collected August–September of 2020, this mixed-methods study examined the perspectives of 196 child welfare-involved professionals (77 attorneys, 99 caseworkers, and 20 therapists) in the United States about the impact of COVID-19 on parents of origin, children, foster parents, and child welfare professionals. Particular attention was paid to the implications of COVID-19 and associated challenges for parent–child contact and reunification. With respect to professional stresses, more than half of participants worried about their own personal safety and health amidst COVID-19, and more than three-quarters expressed concerns about the safety and well-being of child welfare-involved families. Participants, especially attorneys, expressed concerns about parent–child contact and disruptions to reunification. In-person parent–child visits had all but ceased during the early part of the pandemic, and participants identified barriers to effective virtual visits, including lack of foster parent oversight, technology issues, and children’s developmental stage and/or lack of engagement. Attorneys were especially critical of the cessation of in-person visits and viewed this as a serious threat to child-parent bonds and reunification. Participants, especially child welfare workers, voiced concerns about children’s mental health and educational outcomes amidst the pandemic. Findings have implications for attorneys, child welfare workers, and other practitioners who directly and indirectly interface with child welfare-involved families.

Risk of Future Maltreatment: Examining Whether Worker Characteristics Predict Their Perception

Child welfare workers aim to promote the well-being and safety of children and are the link between the child welfare system and families. Families served by the child welfare system should expect similar service based on clinical factors, not based on their caseworker’s characteristics. Using secondary data analyses of the most recent Canadian Incidence Study of Reported Child Abuse and Neglect (CIS-2008) and multilevel modeling, this study examines whether child welfare worker characteristics, such as education level and field, age, and experience predict their perception of the risk of future maltreatment. A total of 1729 case-level investigations and 419 child welfare workers were included in this study. Several one-level logistic regression and two-level logistic regression analyses were run. The best-fit model suggests that caseworkers with a Master’s degree, more than 2 years of experience, and more than 18 cases were significantly more likely to perceive risk of future maltreatment. Further, the interaction between degree level and age also significantly predicted the perception of risk of future maltreatment. Results suggest that the perception of risk of future maltreatment may be influenced by caseworker factors, thus service to families may differ based on caseworker characteristics.