This chapter details the challenges brought about by the construction of the Second Avenue subway. Despite the extensive efforts of the Metropolitan Transportation Authority (MTA) to minimize impacts, the businesses and residents along Second Avenue had little patience for the construction. Residents lived with loud noises outside their windows and they also complained about dust. Moreover, water, electricity, cable, and telephone services were periodically halted. Manhattan's Community Board 8, which covers the Upper East Side between 59th and 96th Streets, served as a conduit between the community and the MTA. In response to the complaints from residents, MTA Capital Construction president Michael Horodniceanu implemented what was by far the most ambitious community outreach effort the MTA had ever conducted. Horodniceanu's efforts helped Upper East Siders understand the project's enormous scale and the MTA's extensive efforts to minimize construction impacts. Likewise, construction officials became much more sensitive to the community when they heard directly from residents and business owners at workshops.